Clean and new hotel. Excellent breakfast with many options. Helpful and friendly staff. Convenient location near the lake and supermarket

All was perfect.

The Novotel Lugano Paradiso is a very nice, modern hotel with friendly and helpful staff. The rooms are clean, modern, and comfortable. The breakfast buffet is highly recommended. The location is close to the lake and a short walk from the center of Lugano.

Nothing negative to say.

Friendly staff, delicious breakfast with a wide variety of food options, convenient parking, great location near city center.

Set in a beautiful location next to the sparkling lake, this hotel offers the perfect retreat for a relaxing stay. The rooms are modern and well-equipped, with amenities like a fridge, kettle, and TV with a wide range of channels. The staff is friendly and attentive, providing excellent service. The breakfast buffet is a highlight, offering a delicious selection of high-quality food, including mouthwatering scrambled eggs and crispy bacon. The hotel is also conveniently located, with the city center within walking distance.

The check-in process can be a bit chaotic, as the hotel shares its reception with another brand.

Friendly and attentive staff who provided excellent service during my stay at Novotel. One specific situation that impressed me was when I requested gluten-free dinner. The chef not only accommodated my needs but also went above and beyond to prepare a delicious and satisfying meal. The dinner was exceptional, with flavors that surpassed my expectations. The attention to detail and the effort put into catering to dietary restrictions was truly commendable. I had a pleasant experience and would highly recommend this hotel.

I recently had the pleasure of staying at this fantastic hotel in Paradiso. The location was perfect, just a short distance away from the hustle and bustle of the city center. The hotel offered a wide range of amenities and services that made my stay incredibly enjoyable and comfortable. The room was spacious and cozy, with all the necessary facilities and a well-maintained bathroom. The breakfast spread was absolutely delightful, offering a variety of choices to cater to everyone's tastes. The staff were exceptional, providing excellent service with a smile. They went above and beyond to accommodate my needs, from arranging special breakfast requests to providing useful information about the area. The level of service was truly outstanding.

I highly recommend this place to anyone looking for a luxurious and comfortable stay. The hotel provides enhanced comfort and quality services that exceed expectations.

The breakfast provided was amazing with a great variety of options and the staff were always very friendly and helpful. Another great aspect was the free rental of trotinettes, which was a fun way to explore the city and get around. The location was also very convenient as it was close to the lake and public transport.

Conveniently located near bus and boat stations, making it easy to explore the area. Immaculate rooms with modern bathrooms and comfortable bedsheets. Enjoyable heated pool and delicious breakfast options. Friendly and helpful staff. Great for families with games and a play area. Definitely recommend to others.

We had a wonderful family weekend at Novotel. The spacious and cosy room was well maintained and clean. Breakfast had a great variety and we could even order cooked dishes. The underground parking, exclusively for guests, was secure with an automatic door. The CHF20.00 fee allowed us to leave the car until the evening after checkout. The location was perfect, close to the train station and lake. The Ticino ticket was very useful. The staff was friendly, and we loved the pool and gym.

100% Recommend this hotel.