The staff were brilliant with a cool attitude. Close proximity to amenities - pool, gym, dining, lobby, lifts. Perfect and well thought out, great for business. The Salmon at the restaurant is the best my wife has ever had. The breakfast spread is legendary, truly a 6-star rated spread. The Johnny Walker shop sells quality whisky at downtown prices. Valet parking is highly appreciated.

Felt truly looked after, no complaints.

As a budget traveler, I appreciated the excellent service and friendly hotel staff. The hotel is centrally located in Kampala, making it convenient for visiting nearby malls and shops. Easy access to all necessary locations.

Felt safe and secure, no complaints at all.

I had an absolutely incredible stay at the Sheraton! The staff went above and beyond to make me feel welcome and comfortable throughout my entire stay. The service was top-notch and they made sure all my needs were met. The hotel itself is beautiful, with a stunning tropical garden surrounding it. The rooms were clean and well-maintained, and the gym was a great bonus. The breakfast was delicious and offered a wide variety of options. The overall service and attention to detail at the Sheraton Kampala Hotel truly exceeded my expectations. I would highly recommend this hotel to anyone visiting the area.

I was pleasantly surprised by the value for money and the quality of the room at this hotel. The location was perfect and the staff treated me exceptionally well, especially those at the Equator bar, the breakfast hall, and a couple of the receptionists.

Food for breakfast could be better with more variety and options.

Friendly staff, helpful trainer, accommodating receptionists. Good facilities, felt secure with thorough security checks. Bed comfort could be improved for a better stay.

The breakfast is fantastic, staff is friendly, and the view from the room is amazing. The hotel is conveniently located near amenities like the pool and gym.

Felt fine, no complaints whatsoever.

For the price we paid, we got great value. The room was comfortable and the location was convenient. The staff at the hotel treated us with kindness and respect throughout our stay.

The breakfast menu could use improvement, especially in terms of variety and quality.

The hotel is located in a leafy area close to some acceptable restaurants, offering a peaceful and serene ambiance. The rooms are well-equipped with modern amenities, including a spacious bathroom with an excellent shower. The staff is friendly and accommodating, ensuring a pleasant stay. The breakfast buffet provides a wide variety of options, including fresh fruits and local specialties. The hotel also offers a rooftop meeting room with good natural lighting and views. it provides a comfortable and convenient stay for travelers.

The dinner options in the only restaurant serving dinner could be improved.

Great location in the city center, making it convenient for commercial travels and easy access to all necessary locations. Staff were friendly, experienced, and provided excellent service and support for travel and accommodation. Hotel facilities were decent and security measures made me feel safe. Comfortable stay overall.

The Sheraton in Kampala is a fun and engaging property, with a 5-star experience. The General Manager, Jean Philippe, is highly involved and the staff is extremely nice, attentive, and focused on providing a great customer experience. The atmosphere created by the staff is elevated and makes the stay one of the best. The welcome was excellent, with a complimentary upgrade and access to the Club Lounge, a true treat. The location is perfect, and some of the staff, especially at the Equator Bar and the breakfast hall, are exceptional.

Felt totally at home, no complaints whatsoever.

Great amenities, attentive staff, delicious food, clean rooms.

There was nothing I didn't like.

I had a fantastic stay at this hotel. From the moment I arrived, the staff provided excellent service. They were friendly, attentive, and always ready to help. The hotel facilities were top-notch, with a pool, gym, and dining options within close proximity. The location was perfect for business travelers, as everything was easily accessible. The hotel was clean and well-maintained, and the breakfast offered a wide variety of choices. I had a great experience at this hotel and would highly recommend it.

Nothing, all was good.

Had a hassle-free check-in and staff were consistently professional. Delicious steak for lunch and great breakfast spread. Clean rooms with helpful room service. Best salmon my wife ever had. Secured with multiple layers of security checks.

Great service and friendly staff! The hotel is conveniently located near all amenities such as the pool, gym, dining area, lobby, lifts, rooms. It's a well-thought-out and compact layout, perfect for business travelers. The close proximity of everything made my stay very convenient.

The noise level was unbearable at times, especially during the nights. The hotel is located near a bar, and the loud music and revelry from the property next door made it difficult to sleep.

The hotel's gardens were absolutely beautiful and provided a magical setting for the St. Patrick's Day Ball that we attended. The staff at the hotel were exceptional, from the General Manager to the housekeeping team. They were efficient, courteous, and attentive to all our needs. The food served at the hotel was top-notch, including the exceptional meal we had at the ball. The head chef, Alexander, is incredibly talented and his menus are imaginative, utilizing local produce to create delicious dishes.

The swimming pool area became quite busy and noisy, especially during the weekend we were there, due to outside children's parties. It would have been nice to have a quieter and more relaxing pool experience.