The hotel had a lovely decor and the dining area was modern and comfortable. It was conveniently located within walking distance of the city center and had its own parking. the staff were friendly and helpful.

The room did not match the pictures on the website and was not what I expected. the room was facing a noisy road and it was difficult to keep the window open.

For the value we paid, the room at Best Western was well-equipped and comfortable, making our stay enjoyable. The location was conveniently close to the city center, perfect for walking to attractions like the Theatre Royal within just ten minutes. The staff greeted us warmly and the bar had a cozy and relaxed atmosphere.

The breakfast offerings could use some improvement, particularly the fried eggs with hard yolks. It would be great if the staff asked guests how they prefer their eggs to enhance the breakfast experience.

This hotel is a hidden gem, offering excellent value for money. With its affordable prices, attention to detail, and friendly staff, it exceeded my expectations. The location is perfect, just a short walk from the city center, allowing me to explore Norwich without the hassle of parking. The rooms were comfortable and well-appointed, with lovely views across the garden. The bathroom was clean and had all the necessary amenities. I particularly appreciated the large bed and the addition of an easy chair, which made the room feel cozy and inviting. Breakfast was a highlight, with a picturesque garden view and a very attentive waitress making sure everything was perfect.

Everything was absolutely fine.

I had a fantastic solo stay at this hotel. The rooms were spotlessly clean and the lounge was a great place to unwind in the evenings. The breakfast spread offered a wide variety of delicious options. The staff were incredibly friendly and accommodating. An added bonus was the availability of a free electric vehicle charging point.

It felt like visiting family, no complaints.

great location, beautiful building, friendly staff. exceeded expectations from previous visit. highly recommend garden house, comfortable bed, lovely decor, relaxing garden. reasonably priced food. well done Best Western, we'll be back!

Thin walls, noise from neighboring rooms.

This hotel is conveniently located close to the city centre, making it easy to explore all that the city has to offer. Despite its central location, it has a peaceful and countryside-like feel. Guests have praised the spacious rooms and comfortable beds, ensuring a good night's sleep. The bathrooms are equipped with luxurious features like jacuzzi baths and excellent showers. The friendly and helpful staff provide excellent service, including carrying luggage upstairs. Additionally, the breakfast options are delicious, with extras like butter and marmalade for toast.

The walls can be a bit thin, making it possible to hear noises from neighboring rooms.

The room I stayed in during my Christmas holiday was comfortable and cozy. the bed was incredibly comfortable, and the room was well-equipped with a good shower and enough tea and coffee sachets. the location of the hotel was also fantastic, with easy access to town. I loved sitting outside in the small garden area, which was peaceful and quiet.

The room temperature control was faulty, which made the room very warm, and unfortunately, the staff was not able to fix it. the room was quite dark, and I had to keep the lights on all the time.

Lovely hotel in great location. Friendly and helpful staff. Spacious and comfortable room with quality amenities. Excellent breakfast and dining experience. Easy walk to city center.

Not obvious to find.

I had a fantastic stay at a hotel in Central Norwich. The location was perfect, just a short walk from the town centre and close to the bus station and shopping street. The room was clean and comfortable, with a spacious shower cubicle. The staff were friendly and the breakfast was delicious. The hotel also had a lovely lounge area and beautiful gardens. a great place to stay!

That the sink in the bathroom was quite small.

As a solo traveler, I loved the convenient location of the hotel, just a short 10-minute walk to the underpass leading to the city center. The hotel carpark was excellent and the reception staff were extremely polite and welcoming. The room was spacious and comfortable, with high-quality towels and linen. The added amenities like the ironing board and trouser press were a nice touch. The TV was a good size and there was plenty of tea, coffee, and milk available.

Felt cozy, no reason to complain.

Comfortable and nicely furnished room. Twin rooms for female friends. Electric Charging point availability. Walkable distance to city center. Friendly staff. Adequate heating. Clean room with nice décor. Good quality and tasty English breakfast. Excellent customer service.

Lovely room in the coach house, comfortable bed, great shower, and good storage for longer stays. Delicious, fresh breakfast. Excellent evening meal. Catering for disability with a vibrating pillow for fire alerts. Friendly staff and peaceful sleep.

Felt exceptional, no complaints whatsoever.

Compact room, but well-equipped. No fridge and limited charging ports. Lovely breakfast with fresh croissants. Friendly and helpful staff. Safe and secure environment.

During my stay at Best Western, I was incredibly impressed with their consideration for guests with disabilities. As someone who is hard of hearing, I always worry about my safety in the event of an emergency. However, the hotel went above and beyond by providing a vibrating pillow with an alarm clock feature, ensuring that I would be alerted if there was a fire. This thoughtful gesture gave me great peace of mind and allowed me to sleep just as well as I do at home. I commend Best Western for offering such a valuable service.