The hotel was clean, with friendly staff and free WiFi. Comfy beds and Elemis toiletries provided. Effort made for our anniversary, romantic room with flowers and messages. Amazing staff, especially Luke. Big room, best option in London. Beautiful hotel, great personal service. Recommended for all visitors.

All was perfect.

Fantastic breakfast, great location near the tube station, walking distance to Westfield. Friendly staff, nice hotel.

Everything great.

Stunning lobby, great location, welcoming staff, spacious deluxe room, amazing bathroom, professional service.

Can't think of anything.

Convenient location near public transportation, a shopping mall, and local restaurants. Friendly and helpful staff at the front desk, particularly Esther. - Clean bathroom and comfortable beds. - Three outlets at the desk for working and charging devices.

Room service facilities after 10pm are not great, relying on local takeaway places instead. Noise from a nearby building site and plant/air con can be bothersome, especially for sensitive sleepers.

Had a great stay at this hotel during my holiday. the customer service was outstanding, with the front desk staff being sweet, understanding, and giving great recommendations. the cleanliness of the hotel was impressive, and the room, although not huge, was perfect for me and my partner. the hotel is conveniently located near public transportation, making it easily accessible.

That our room didn't have a window to open and faced the bar, so we felt the need to close the curtains for privacy. It would have been nice to have a room with a view and a window for some fresh air.

My room had a disabled toilet and pull cords for emergencies. I also had a free upgrade to a deluxe double. The staff were friendly and it was good value for money. The hotel was close to Westfield and restaurants. I recommend staying here.

The hotel is conveniently located within walking distance to the tube station, making it easy to get anywhere by bus or tube. There is also a local shop around the corner for convenience. The rooms are spacious and clean, with comfortable beds and quality amenities. The buffet breakfast offers plenty of options with good quality food, and the staff provide friendly and attentive service. Additionally, the hotel has a spa and gym on the top floor, which is a great advantage for guests.

One minor negative aspect of the hotel is that some guests reported issues with the air conditioning system, making their rooms hot and stuffy.

Friendly staff, delicious breakfast, homely room, refreshing rain shower, comfortable bed, close to shopping center and bars.

Nothing, everything was great.

We had a fantastic stay at this hotel. The location was perfect, with a bus stop right outside and a tube station a short walk away. We were able to easily explore different parts of the city, including the city center and attractions. The hotel facilities were great, with a beautifully decorated and spacious room that had all the comforts we could wish for. The bathroom was well-appointed with luxury amenities. The cleanliness was impeccable, and the hotel provided two towel bathrobes which were a nice touch.

Nothing not to love.

The bed was incredibly comfortable and the room was fantastic! The shower was great, except for the Monsoon shower-head temperature issue. The staff were really friendly and helpful, especially in helping me surprise my husband for his birthday. The hotel gave us a complimentary upgrade which made the trip even more special. We also received a complimentary birthday brownie for my husband.

Felt totally at home, nothing was too much trouble.

We loved staying here! The location may not be the best, but the area is being refurbished and there’s a big park nearby. The staff went out of their way to accommodate all our requests with friendly service and good attention. We particularly loved the room amenities, the 24-hour room service, and the leisure spa & wellness centre with sauna, spa centre facilities, fitness studio, and more – it’s hard not to relax here!

This place is great for families, and the only thing to mention is that the staff could have helped people waiting better by getting a manager to deal with the problem. But overall, we’d definitely recommend this hotel!

Quiet and comfortable rooms with excellent blackout curtains for a good night's sleep. the bed was large and comfortable, perfect for a couple. Breakfast was a pleasant surprise with a variety of options, including cooked breakfast. the location was convenient, close to key attractions and easily accessible.

Service was lacking, with poor communication and unhelpful staff. There were issues with the room, such as a lack of heating and dirty blankets.

Clean and modern hotel near popular shopping center, with friendly and professional staff, offering convenient transportation options and good value for money. Nearby restaurants, pubs, and supermarkets make it a safe and enjoyable stay.

The hotel offered complementary breakfast and a fast and reliable Wi-Fi connection. the location was convenient, within walking distance to a major shopping mall and close to transportation options.

The carpet in the room appeared worn out and the bath was awkward to use, with a very steep slope.