I recently stayed at this hotel for the Harrods ball and was pleasantly surprised by the unique design and ambiance. The staff was extremely helpful, from the concierge to the receptionist. The bedroom was comfortable, and I particularly loved the spacious bed and luxurious shower/bath. The hotel's attention to detail and cleanliness was impressive. The food was delicious, and overall, I had an amazing experience. I would highly recommend this hotel for its outstanding service and memorable stay.

Would be happy to recommend this hotel.

The Grosvenor House Hotel was everything we dreamed of and more. The staff made everything perfect, even during renovations. Free wifi and parking provided as a goodwill gesture. They thoughtfully sent a baby pack to the room for our granddaughters. On our wedding day, we were treated like celebrities and had a lovely drink with guests. Beautiful bouquet of flowers upon checkout. The room was bigger than expected with a great view and the breakfast was amazing. Comfy bed and convenient coffee shop in-house.

Nothing I didn't like to be fair.

I recently stayed at the JW Marriott Grosvenor House for 4 nights and had a wonderful experience. The hotel is excellently maintained and its location near Hyde Park is a major plus. The check-in staff were courteous and the concierge, especially Edward, was incredibly helpful. The classic style of the hotel created a cozy and inviting atmosphere that made me feel right at home.

Totally recommend this hotel.

I recently stayed at this beautiful hotel for the Harrods ball and I absolutely loved it! The classic design gave the hotel a cozy and charming atmosphere that I prefer over modern-day hotels. The staff was friendly and checking in was a breeze. The hotel had great facilities including a bar, afternoon tea, and a dining area. The food in the Executive Lounge was delicious and the staff was incredibly accommodating. The location was perfect for sightseeing, shopping, and transportation, with a room overlooking Hyde Park.

I do recommend this hotel.

Made to feel very welcome. Staff were lovely. Comfortable big bed. Beautiful Egyptian cotton bed linen. Valet parking. Good choice for breakfast. Very clean room. Steakhouse restaurant with friendly staff.

Nothing that I didn't like.

We had a fantastic stay at this hotel. The location was ideal, being in a very nice area by Hyde Park and directly across from the park. It was also close to Marble Arch tube stop, making transportation very convenient. The cleanliness of the hotel was impeccable, with our room being spotless and the towels changed frequently. The hotel facilities were elegant and comfortable. We particularly enjoyed the JW Steakhouse, which provided a relaxing place to have a very good meal after a busy day. The staff at this hotel were absolutely amazing. They were warm, friendly, and knowledgeable, making us feel welcomed and ensuring that our every need was met.

No complaints.

We had a fantastic stay at this hotel. The cleanliness was impeccable, and the hotel facilities were top-notch. The location was perfect for our family reunion and exploring Mayfair, as it was within walking distance of Piccadilly. The room had a lovely inside view and was spacious and comfortable. The staff, especially the Head Concierge and Cassandra in customer service, were extremely helpful and welcoming. The breakfast was delicious, and we also enjoyed having Starbucks coffee available.

Nothing to fault.

During my Christmas stay, I loved the fact that the hotel offered a wide range of amenities and services. The staff was friendly and welcoming, and I received excellent customer service throughout my stay. The location of the hotel was also a major plus, as it was conveniently situated near popular attractions and shopping districts. Additionally, I enjoyed the comfortable and well-appointed rooms that provided all the necessary amenities for a pleasant stay.

the breakfast options were limited and not of the best quality. Secondly, the towels in the bathroom were frayed, which gave a negative impression of the overall cleanliness and attention to detail.

As longer-term business travelers, we appreciated the convenient location and elegant atmosphere of the hotel. The staff was impeccable, being warm, friendly, and knowledgeable. The hotel offered excellent amenities and a relaxing JW Steakhouse for a good meal after a busy day.

Felt completely at ease throughout our stay, with no complaints whatsoever.

The afternoon tea was absolutely delicious, with an amazing selection of treats and unlimited beverages. The staff were very friendly and attentive, making us feel welcome throughout our stay. The hotel's location was ideal, with easy access to shopping areas and tourist attractions.

On the downside, the quality of the bathroom towels and bathrobes was poor, and the room we stayed in looked worn and outdated.

I gotta say, this hotel was worth every penny! The room was clean and cozy, with a comfy bed and fresh towels. And the location? Right smack in the center of everything! Plus, the staff treated us like royalty, from the warm welcome to the prompt response to all our needs. We'll definitely be coming back!

The breakfast selection could use a little improvement.

The location was perfect for sightseeing, shopping, and transportation. The staff were friendly and accommodating throughout our stay.

The hotel breakfast menu could have had more variety to make it better.

Outstanding customer service. Special gift for husband's birthday. Polite, welcoming, professional staff. Favored place to stay. Thank you!

We stayed here to celebrate my husband's 40th birthday. The hotel was excellent about changing the reservation and were very kind and accommodating. The staff went out of their way to make my husband's birthday weekend fantastic. We received a hand written card, a free cheesecake, a small toy for our son, and an artist's rendition of the Beatles. The breakfast was delicious. Definitely recommend this hotel!

Recommend this hotel.

The value for money at this hotel was excellent, especially considering the room quality. The location was perfect for my needs, and the staff were incredibly attentive and accommodating throughout my stay. Marriott really knows how to make their guests feel special.

Breakfast delights could be improved with a greater variety of fresh fruit options.