We were pleasantly surprised by our stay at Holiday Inn. The staff were friendly and helpful, making our experience enjoyable. The location was convenient, and the secure parking was a bonus. The restaurant had a decent choice of food, and the WIFI worked well. The pool was a nice addition, adding to the overall value for money. Despite some minor drawbacks, such as the distance to restaurants and the need for some updating, we would recommend this hotel for a comfortable stay. we had a great time at Holiday Inn and would consider staying here again.

We had a wonderful experience staying at this hotel. The location was perfect for us as it was convenient for my work, going to church, and exploring the town center. The room was spacious, comfortable, and relaxing, making our stay here truly enjoyable. The staff were amazing, always friendly and accommodating. They went above and beyond to make our little boy's birthday extra special, surprising him with a cake and singing happy birthday. The hotel itself was clean and well-maintained, providing a high level of cleanliness and comfort. The breakfast offered a variety of options and was delicious. We really appreciated the convenient amenities provided in the room, such as the ironing facilities, tea and coffee making facilities, and a sitting area. The staff's polite and attentive service made us feel valued and taken care of. We would definitely choose to stay here again in the future.

We would highly recommend this hotel to families looking for a luxurious and comfortable stay.

Great location for Liverpool, Chester, and Wales. Excellent for shopping at Cheshire Oaks. Large TV with good movie selection. Good gym facilities. Friendly and helpful staff. Pleasant receptionist. Perfect leisure facilities for the price. Good buffet-style breakfast with plenty of choices.

N/A

The location of the hotel was perfect for our needs, being in a great area and not too far away from Cheshire Oaks. The check-in process was quick and efficient, with really friendly staff helping us settle in. Our room had all the necessary amenities and the bathroom was clean and tidy. The breakfast offered a good variety of quality items, and the hotel had a spacious and comfortable bar area.

The dinner service was extremely slow, causing a delay in receiving our food.

We had a fantastic stay at this hotel. The cleanliness was top-notch, with everything looking spotless and tidy. The hotel facilities were impressive, especially the large bar area, although we didn't get a chance to use it. The staff were friendly and helpful, with a particular mention to the lady at check-out who had a great attitude and made us feel really welcomed. The breakfast was enjoyable, with plenty of choices available. The location was convenient for our needs, as it was close to Chester Zoo and provided easy transportation to Manchester Airport for our early flight.

Everything is what we need and want.

Well-equipped gym and relaxing pool, sauna, and steam room facilities. Good food options for both dinner and breakfast. - Excellent and friendly staff

Understaffed, which may have caused some pressure on the staff. Some areas of the hotel were not properly cleaned and maintained.

We recently had a fantastic stay at a hotel located in a lovely area, close to main roads but still in a quiet location. The room was comfortable and the bathroom spotless. The staff were friendly and helpful, making sure all our needs were met. We enjoyed a delicious breakfast with a wide variety of options available. The hotel also had great facilities, including a stylish and vibrant bar area. We particularly enjoyed visiting the Dine all Day cafe for coffee, although the service was a bit slow, the coffee itself was excellent.

The slow service at the Dine all Day cafe, but the quality of the coffee made up for it.

Located in a pleasant area, this hotel offers enhanced comfort and quality services. Situated in a quiet residential neighborhood, it provides a serene atmosphere surrounded by lovely trees. The staff at this venue are excellent, ensuring great customer service and making us feel well taken care of. The breakfast options were plentiful and the staff in the breakfast room were super friendly and accommodating. We especially appreciated the small touches like complimentary water and a Mars bar in the fridge. The rooms are spacious, clean, and modern, with amenities such as air conditioning, ironing facilities. Additionally, the hotel offers various leisure facilities including a reasonable-sized pool and a small gym to cater to your fitness needs.

This hotel is highly recommended for families seeking a luxurious stay.

Spent the New Year's Eve at a hotel near the Mersey Toll Bridge with a view of the river. the beds were comfy and the friendly reception staff gave me the code to the car park for guests. the room was peaceful and had a great sound-proofing.

The wait for the food at the hotel restaurant took too long, and it was not great either. the service at the bar was also slow, as there was a wedding function being hosted.

Pleasant staff, including a helpful lady named Sam. Nice and modern bar area. Rooms were switched free of charge to fit a cot. Amazing treatment for our son's birthday, with a free bag of sweets. Excellent breakfast with welcoming staff.

We stayed at Holiday Inn Runcorn for one night and had a pleasant experience. The staff were friendly and helpful throughout our stay. The room was spacious and had a comfortable bed. The breakfast in the morning was delicious with plenty of options to choose from. we had everything we needed and would recommend this hotel for a comfortable stay.

The location of the hotel is ideal, nestled in a quiet residential area behind plants and close to the nearby railway. The reception staff are helpful and attentive, accommodating guests' requests. The rooms, although compact, are comfortable and clean. The bathroom amenities are basic but sufficient. The breakfast options are varied and the food is of good quality. The hotel also offers a Spirit Health club with a pool and spa facilities for guests to enjoy.

The hotel seems to struggle with managing large groups and ensuring a smooth flow in the bar area.

Friendly and helpful staff. Lots of family-friendly activities. Great location near Cheshire Oaks. Excellent breakfast options. Clean rooms and hotel. Easy parking. Good facilities. Welcoming for solo travelers with dogs

Nothing that I didn't like

The bed was excellent, I wanted to take it home with me. Enjoyed a meal in the lounge/bar.

Felt like it was our own home, no complaints at all.