We recently stayed at Holiday Inn - Sunderland and had a fantastic experience. The hotel's modern and clean decor created a welcoming ambiance. The staff went above and beyond to make us feel comfortable and even decorated the lobby for a concert we were attending. The breakfast was exceptional, with a wide variety of tasty options. We were truly impressed with the genuine warmth and friendliness of the staff, who made our stay extra special. we highly recommend this hotel.

This hotel is conveniently located in the heart of the city, just a stone's throw away from the rail station, making it easy to explore the area. The city hall is also conveniently located across the road, making it a great choice for business travelers or those attending events. The rooms are clean and modern, providing a comfortable stay. The breakfast offers a tasty and varied selection. The staff are friendly and helpful, ensuring a pleasant experience.

The hotel lacks its own car park, but there is a public car park nearby, with potential for the hotel to offer a discount on parking charges.

The staff went above and beyond to assist us and ensure we found our way to the hotel. The breakfast provided a wide variety of fresh and delicious options. The hotel had a friendly and helpful staff, including June from the breakfast team.

Felt genuinely cared for, no complaints.

We had a fantastic stay at this place! The hotel is situated in a perfect location, just a short walk to local venues and attractions. The room was incredibly comfortable, with a cozy bed and the perfect pillows for a good night's sleep. The staff was friendly and attentive, making us feel welcome from the moment we arrived. They went above and beyond to make our stay special, even decorating the lobby and treating my daughter to some amazing surprises. We were truly spoiled here!

We had an absolutely amazing stay at this luxurious hotel! The staff went above and beyond to make our experience unforgettable. They welcomed us with open arms, wearing themed t-shirts and even had cardboard cut-outs of our favorite artist in the lobby. The attention to detail was impeccable, with the music playing and little goodies for my daughter. The service was outstanding, especially at breakfast where the kind and helpful chef made sure everything was perfect. The location was ideal for the concert we were attending, and the hotel itself was clean, bright, and comfortable. We can't recommend this place highly enough!

I had an absolutely fantastic stay here! The location was perfect, right in the heart of the city center. The room was spacious and the bed was incredibly comfortable, ensuring a restful night's sleep. The breakfast selection was delicious, with plenty of options to choose from. The staff were incredibly friendly and helpful, going above and beyond to make sure I had everything I needed. From the moment I booked, I felt truly welcomed and valued. The attention to detail and the level of service provided here was truly impressive.

I can confidently recommend this place to everyone.

Clean and comfortable rooms with modern decoration that made us feel right at home. The breakfast offered plenty of choices and the staff was very friendly and welcoming. The hotel's location was also convenient as it was close to many attractions we wanted to visit.

The temperature in the room was difficult to control, which made for an uncomfortable night's sleep. The pillows were also not very comfortable.

The staff were friendly and accommodating, making me feel welcomed throughout my visit. The room was lovely and the bed was comfortable. The location of the hotel was convenient, as it was very close to the city hall and the rail station, making it easy to explore the city. The breakfast provided was delicious, with a variety of options to choose from.

All was good.

The breakfast at Holiday Inn - Sunderland was absolutely delicious with a wide variety of choices. I loved the self-service option, and the lady who guided us to our table was friendly and knowledgeable. The beds were incredibly comfortable, providing one of the best night's sleep I've had. The size of the bath towels was great, and I appreciated being able to wrap them around me. The shower was fantastic, offering the choice of two shower heads. Additionally, the rooms were spacious and well-appointed.

holiday inn - sunderland, an ihg hotel truly went above and beyond during our recent stay in sunderland. the staff's attention to detail was exceptional, from the personalized decorations and music in the lobby to the special treats for my daughter. the hotel's facilities were also top-notch, especially for business travelers. the number of plugs and usb sockets, as well as ample table space, made it easy to work comfortably.

Limited streaming options on the tv.

I had an amazing stay at Holiday Inn in Sunderland. From the moment I booked, the staff were incredibly welcoming and helpful. The room was spotless and beautifully decorated. I had a great night's sleep, which is rare for me as a chronic insomniac. The breakfast was fresh and delicious, with plenty of variety to choose from. The location was convenient, although parking was a bit of a challenge. The only downside was the uncomfortable pillows, but overall, I would highly recommend this hotel.

The location of this hotel was perfect for us, right in the city center. The room was comfortable and the breakfast was fantastic. We especially enjoyed the friendly staff, who were always smiling and helpful. It was also great to have air conditioning in the room to keep it nice and cool during our stay.

One negative aspect was the narrow window that couldn't be opened, with a dull view. However, this did mean that we had no external noise disturbing us, which was a plus.

stayed at a new hotel which was perfect for business travelers. The location was ideal, just a short walk from Sunderland empire where I was attending a show. The room was comfortable with great linen and supplies, and the shower was lovely. The hotel had a beautiful open seating area on the ground floor and the staff at reception were all incredibly helpful and friendly. They even recommended some sights for me to visit and I wasn't disappointed. a great stay at Holiday Inn - Sunderland, An Ihg.

nothing could have been better.

Fresh breakfast, friendly staff, helpful Chris, met expectations, perfect location, comfortable room.

Can't fault the property.

our stay at holiday inn - sunderland was fantastic. the friendly and attentive staff, along with the clean and spacious rooms, made our experience enjoyable. we were particularly impressed with the delicious breakfast and the special touches for fans of pink. we will definitely choose this hotel again when visiting sunderland.

Uncomfortable nights sleep due to temperature control.