The hotel has modern decor, comfy beds, and friendly staff. The location in the city center is convenient. No extra charge for twin beds and extra pillows were provided upon request. It was a fitting stay for our needs.

It was all superb.

Spotlessly clean and comfortable rooms, surprisingly quiet location, friendly and welcoming night shift staff, excellent hot shower, delicious breakfast with plenty of choices.

The staff at the hotel were really friendly and helpful, especially the lady in the restaurant grill bar. The food was lovely and the service was very good.

Felt like being home, nothing to complain about.

the bed was incredibly comfortable, best sleep ever in a hotel. the central location was perfect for exploring newcastle, with easy access to food, drinks, and shopping. the hotel discount for parking was convenient.

parking discount process was confusing

This hotel is in the perfect location for those who want to be close to everything. It is right in the town center, making it easy to get to various attractions and events. The rooms are comfortably decorated, and the bathroom is luxurious. The staff is welcoming and accommodating, making your stay even more enjoyable.

The food quality does not match the high prices, so it might be worth eating out elsewhere.

The room was comfortable with a modern design and very clean. The location was perfect for a night out in Newcastle, with plenty of pubs and restaurants nearby. The helpful and friendly staff made me feel welcome. I had a very enjoyable experience.

It was a bit noisy at night due to the city center location, but that was to be expected. The breakfast service was a bit slow.

Great location, close to popular hotspots and train station. Excellent staff. Exceptional room for the price. Hot rainforest shower. Comfortable bed and plenty of pillow choices.

We had a fantastic stay at this hotel. The staff, especially Lynda and Victoria at the reception, were extremely helpful and friendly, providing top-class customer service. The room was spacious, comfortable, and spotlessly clean. The hotel had modern fixtures and a fresh look, showing that it is very new. The location was very convenient, being a 5 to 10-minute walk from the main station and in the best area of the town.

For us, it was ideal.

I had a great stay at a modern and spacious hotel with a delicious buffet breakfast. When I reported a plumbing issue, the staff were very responsive and even upgraded my room. The cleanliness was top-notch and the bed was super comfy. I would recommend this hotel.

Great value for money! the hotel was clean and the staff were friendly and helpful. the location was perfect, within walking distance to everything we wanted to see and do. the breakfast was delicious, with a good variety of options to choose from. the rooms were spacious and well-appointed, providing a comfortable stay.

The beds were a bit uncomfortable and the pillows were too hard. It would have been nice to have a vanity table/desk in the room instead of a table and chairs that were difficult to access.

Convenient location for visiting Hadrian's Wall. Slight uphill walk from train station. Clean, airy, and comfortable. Quiet room facing back. Large, easy-to-use bathroom. Affordable laundry service. a pleasant stay.

Cleanliness: The room was spotless and well-maintained. Location: The hotel is right in the heart of the city, close to the train station and everything you need. Staff: The staff were friendly and helpful throughout my stay. Breakfast: The breakfast at the hotel restaurant was amazing, especially the options available.

Nothing, everything was great.

This place is absolutely fantastic! I loved how it's right in the centre, making everything so easy to access. The service was amazing, from the room service to the housekeeping and the wake-up service. They really took care of me here. The room was stunning and had everything I needed, like ironing facilities and a flat-screen TV. I loved the dining restaurant and bar/lounge area; it was perfect for me to relax in. Also, the leisure garden area was lovely and helped me unwind. The staff were wonderful, very friendly and accommodating.

I had a minor issue when requesting sugar, but that didn't stop me from recommending this place to all my friends. I couldn't be happier with my stay here.

The hotel had excellent and friendly staff who were always willing to help. The breakfast was delicious with a great variety of options. Clean and comfortable rooms.

Felt safe, no complaints whatsoever.

Amazing food and fantastic staff! the hotel is perfectly located, with everything within walking distance. the best part was the friendly and welcoming staff who made us feel at home.

We experienced some noise disturbance from the neighboring room in the middle of the night. the breakfast lacked variety and often ran out of certain items.