My pinky toe was injured during the stay and the staff went above and beyond to provide me with first aid. The location was perfect for exploring the city and the room was well equipped. I would recommend this hotel to anyone visiting.

lovely hotel in leicester square, staff were amazing & so helpful, room was big & had nearly everything we needed, restaurant had fresh & delicious food, great location for nightlife

room needed refurbishment, looked worn

Well-located hotel with attentive staff. Comfortable bed and well-appointed rooms. Extensive and delicious breakfast. Spacious and elegant accommodation with helpful staff.

Nothing to dislike.

Located right in the heart of the bustling city, this hotel offers the perfect base for exploring. With its central location, guests have quick and easy access to everything London has to offer. Situated between two metro stations, getting around the city is a breeze. The rooms are spacious and comfortable, with immaculate bathrooms and great showers. The service is top-notch, with friendly and accommodating staff who go above and beyond to ensure a fantastic stay. The breakfast is a highlight, with a wide variety of delicious options to start the day off right.

The noise from outside can be a bit disruptive, especially in the early morning hours.

Very central location, convenient access to preferred destinations. Attentive staff, Kieran was exceptional. Amazing square view room with a glimpse of Leicester Square. Fabulous breakfast and helpful staff. Overall excellent facilities and cleanliness.

The hotel is located in the very heart of the city, central to all tourist attractions and a short walk from tube stations. We enjoyed a fantastic breakfast with a wide selection of delicious options. The helpful staff provided a great service throughout our stay.

The curtains didn't fit the windows well, letting in too much light and the bed was quite hard, with a small mattress topper provided.

Great location in the heart of the city, with easy walking access to major sights and theaters. Comfortable and spacious rooms, with impressive bathroom amenities. Friendly and attentive staff, who handle requests with discretion and tact. Varied and delicious breakfast buffet, with excellentcoffee. Luxury experience in a wonderful setting.

The hotel's location in the theater district is absolutely perfect for us. We were able to easily walk to all the shows and attractions we wanted to see. The staff was incredibly friendly and helpful, and they even upgraded us to a small suite. The room was spacious and comfortable, with a great view of the London skyline. The coffee machine in the room was a nice bonus, and we felt very well taken care of during our stay.

There was a slight issue with the room assignment at check-in, but it was quickly resolved by the staff.

Great location, steps away from London nightlife and major attractions. Spacious and comfortable rooms with nice views. Friendly and professional staff. Delicious breakfast and relaxing bar. Undergoing renovation for an even better experience.

We had an excellent city break, with a peaceful and comfortable stay at a well-located hotel. the staff were helpful and pleasant, ensuring that our stay was enjoyable. the breakfast, although not the largest selection, was of good quality and served with attentive service. we were lucky enough to be upgraded to a Junior Suite, which was a great surprise and added to our overall experience.

There were a few minor issues. the shower in the room was small and located over the bath, which is a common layout in many British hotels.

As old people, we appreciated the excellent location in the heart of the city, with easy access to various attractions and neighborhoods. The spacious rooms were well-maintained, and the staff provided exceptional service. The breakfast offered a delightful combination of self-service and menu options, and the amenities in the bathroom were a pleasant surprise. We also enjoyed the quiet and efficient lifts, making it easier to navigate the hotel.

We felt completely satisfied with our stay, without any reason to complain.

Our stay at this hotel was simply luxurious. The exclusive amenities fulfilled all our needs and made us feel truly pampered. The service was impeccable, from the friendly and helpful staff to the elegant and comfortable lounge area. We especially enjoyed the in-room breakfast, which was delicious and convenient. The location was ideal for exploring the city, with easy access to top attractions and dining options.

Had a great New Year's stay with my family in a hotel that is conveniently located near all the major attractions. the front desk staff was exceptionally friendly, and the room service was top-notch. We were pleasantly surprised to receive complimentary chocolates and fresh flowers on our arrival. the breakfast selection was outstanding, and we were truly spoilt for choice.

We had to look for alternative dining options outside. Another downside was that the room was a bit dusty, and we had to report it to the staff.