The room was clean and spacious with tea and coffee facilities. Located above a friendly pub, we were able to enjoy a game of pool downstairs without it being too loud. The staff were welcoming and the charming area made for a lovely stay. While it may not be ideal for families with kids, if you want a basic, clean, and comfortable stay, this hotel is a great choice.

Recommend this hotel.

The room was well-equipped with everything we needed, including complimentary beverages and a hairdryer. the views from the room were fantastic, overlooking the town center and offering a great sight of Kelso. the hotel's central location made it convenient to explore the area, with plenty of restaurants, cafes, and shops nearby. the hotel provided free car parking, which was a major plus.

The room was quite small, and the TV placement on the ceiling was quite odd, making it uncomfortable to watch from the bed. There were some signs of wear and tear in the hotel, indicating a need for some modernization.

I was pleasantly surprised by my stay at a room above a pub. The staff at the Black Swan were friendly and welcoming, and I even got upgraded to a bigger room for free. The location in the lively heart of Kelso was perfect for exploring southern Scotland and Northumbria. I had a great short family holiday. I would recommend this hotel.

the highlight was definitely the delicious Scottish breakfast with black pudding, bacon, eggs, and mouth-watering haggis. the room was well-equipped and had great views of the town center. We were thrilled to find that the hotel provided complimentary bottles of water, tea, and coffee. the staff were friendly and the location was perfect, with easy access to restaurants, shops, and attractions like the Riverside Walk and ruined Abbey. the free car parking across from the hotel was a bonus. We couldn't have asked for a better experience.

Everything was fantastic! 😊

If you're looking for a central location, The Black Swan Hotel is the place to be. Situated right in the heart of town, you'll find yourself just steps away from all the action. With parking available, convenience is definitely a perk. The rooms are comfortable and spacious, ensuring a good night's sleep. The staff is friendly and helpful, always ready to assist you. Plus, the hotel offers a generous selection of tea-making facilities and bathroom amenities. it's a great option for a stay in this vibrant city.

It's worth noting that the breakfast options may be limited due to certain circumstances.

We had a 10+++ stay at the Black Swan. the room was very clean and comfortable, with a bed that was incredibly comfortable. the bathroom was clean and had everything we needed, including fluffy towels. We were pleasantly surprised to find a bedside clock, which is not something you see often. the staff were extremely friendly and hospitable, and the bar was a great addition. the location was excellent and we would definitely return without hesitation. the hotel had a lovely old charm and was full of character. We highly recommend staying here.

Nothing that we didn't like.

Great location with shops, bars, and restaurants nearby. Clean and spacious room with good amenities. Easy and free parking available. Friendly and helpful staff. lively atmosphere but quiet for a good night's sleep.

I had a great stay at a hotel in Kelso. The location was central and convenient. The staff were friendly and helpful. The room, although small, was clean and well-equipped. There was no noise disturbance from the bar or other guests.

N/A

The hotel was clean and comfortable. The staff were friendly and welcoming. The location was excellent, right in the town center. The hotel offered free car parking.

Nothing all excellent.

The breakfast was excellent, cooked to perfection. The host was friendly and made us feel at ease. The bar was lively and great for Friday and Saturday nights.

Felt fine, no complaints whatsoever.

stayed in kelso before, but black swan exceeded expectations at christmas party. room was clean, cozy, and staff went above and beyond. breakfast was excellent, set us up nicely. unbeatable value for money.

noisy in the morning

As backpackers, we loved the vibrant and friendly bar atmosphere. The room was spotless, well-equipped, and had a clean and comfortable bed. The private bathroom was spacious, and we appreciated the thoughtful touch of a bedside clock. Great value for money and excellent location.

Felt truly spoilt, no complaints whatsoever.

Great staff and excellent service. the hotel is centrally located, making it convenient to explore the area and visit nearby attractions. We also enjoyed the complimentary breakfast, which was delicious.

It would have been nice to have the option to dine at the hotel. the check-in process was a bit chaotic as it was located at a pub and there was a lot of noise and distraction from the locals.

We had a great experience at the Black Swan. The staff was very accommodating, even allowing us to stay an extra night. The pub patrons were entertaining, and the bed was incredibly comfortable. Paudie, the manager, was fantastic with a cheerful demeanor. The hotel itself was full of character and had a great location. We would definitely recommend staying here.

The rooms were much nicer than expected, and the staff were friendly and welcoming. the location was great, with plenty of things to see and do in the surrounding area. Plus, the lively atmosphere downstairs added to the overall experience.

The hotel did not offer breakfast as advertised, and there was no discount provided to make up for it. there was a major issue with water cascading onto the bed in one of the rooms, causing inconvenience and potential damage to belongings.