We had a lovely stay at The Black Swan Inn for two nights. The staff were friendly and attentive, remembering small details like my love for a large G&T. The room was spacious, clean, and calming. The pub served excellent quality food, including many gluten-free options. The whole experience was impressive, from the tasteful decoration to the comfortable beds and friendly atmosphere. The breakfast was superb, with plenty of options for those with dietary restrictions. We highly recommend this hotel.

100% Recommend this hotel.

My recent stay at the Black Swan Inn was fantastic! The staff was incredibly attentive and helpful throughout my visit. The room was spotless, comfortable, and had all the amenities I needed. I particularly enjoyed the delicious food at the on-site restaurant. The location was perfect, with easy access to both Norwich and the beautiful Norfolk countryside. The nearby park and ride made exploring the area a breeze. I highly recommend the Black Swan Inn for a wonderful stay in Norwich.

The room and bathroom were spacious and well-appointed. The hotel facilities were clean and comfortable. The staff were friendly and efficient, providing excellent service. The location was convenient for us, close to the areas we wanted to visit. The breakfast was top-class, just like you would get in a top hotel.

For us, it was ideal.

Great location, close to home. Staff were attentive. Lovely room with a special cookie jar for guests. Flexibility with dinner reservations.

The staff were incredibly friendly and helpful, going above and beyond to make our stay enjoyable. The rooms were spotless and comfortable, with a wonderful shower and plenty of space. Breakfast was absolutely perfect, with a wide selection of delicious local produce. Considering the price, this hotel exceeded our expectations in terms of value for money and quality.

All in all, our stay at this hotel was fantastic and there was nothing that could be improved.

The cleanliness of the room and bathroom was impeccable. The hotel facilities were great, including excellent onsite parking. The location was ideal, not far from the city center and close to the 'Park and Ride' for easy transportation around the city. The breakfast offered a wide choice on the menu and was delicious. The staff were extremely friendly and provided excellent service throughout our stay.

Nothing, all was good.

Stayed overnight and had a wake for my father the next afternoon. Lovely friendly staff, very comfortable rooms, fabulous food. Spotless, comfortable rooms with all the amenities needed. Provided with bottled water, coffee/tea, and biscuits. Rooms also had a fan for hot weather. Small pub with welcoming atmosphere and friendly locals. Restaurant had a great menu at reasonable prices. Staff went out of their way to make you feel at home. Highly recommend.

We had a very early start and the staff at the Black Swan Inn went above and beyond to accommodate our needs. They allowed us to preorder our breakfast and even gave us an early morning call to let us know it was ready. The food was delicious and the service was top-notch. The room was comfortable and had a nice shower. Additionally, having an electric car charger was a great convenience. I highly recommend this hotel for its great service and comfortable rooms.

the staff at the Black Swan Inn were incredibly friendly and attentive, making my stay even more enjoyable. the room was beautifully appointed and had a nice touch with a cookie jar exclusively. They were also accommodating when we needed to adjust our dinner reservations. the breakfast, which was included in the price, offered a great selection and was served directly to the table. it was a wonderful experience.

For us, the Black Swan Inn was ideal 💯.

Great pub with amazing food and breakfasts. Lovely rooms and quiet location. Plenty of parking. Excellent staff. Good location for exploring Norwich and the coast.

All was perfect.

This hotel exceeded our expectations! The beautiful building and excellent facilities made our stay memorable. The location was ideal, allowing us to easily explore Norfolk. The staff were friendly and attentive, ensuring a comfortable experience. Our room was clean and bright, with all the necessary amenities including tea and coffee. The breakfast, featuring a delicious Norfolk flat mushroom, was a fantastic start to the day. We also appreciated the attention to detail, such as the proper beds instead of sofa beds and the availability of air conditioning. great value for money!

No complaints at all - everything was perfect!

Warm welcome, tastefully decorated room, large shower, fluffy towels, comfortable bed, good selection of drinks.

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The location of the hotel is very convenient, as it is near a park and close to Norwich airport. The rooms are spacious and comfortable, with beautiful views from the windows. The staff provides excellent service, going above and beyond to make guests feel welcome. The breakfast included in the stay is delicious, with a wide selection of options.

Some guests have mentioned that there were issues with the heating in the rooms, making it difficult to control the temperature.

stayed here in Norwich for the summer, exceeded expectations, spotlessly clean, exceptional rooms, friendly staff.

tv issue

The staff were friendly and the room was clean and comfortable. the free coffee and tea, as well as the stocked fridge with juice, were nice touches. the nearby restaurant had excellent menu options and the location was convenient.

The shower switch was broken and we were unable to take a shower for two days. Despite reporting it to the breakfast staff, no action was taken and we never received a response from the hotel.