We have been to this hotel a few times now and each time the staff has gone above and beyond for us. The decor is amazing and the beds are so comfortable, providing excellent value for money. The hotel is of a high standard of cleanliness and the breakfast is fantastic with lots of choice. The staff are extremely helpful and accommodating, especially when we were traveling with a family member with mobility issues. They even offered to change our rooms to make it more accessible for us. this place is one of the nicest hotels we have stayed in and we would definitely recommend it to anyone.

The hotel is conveniently located near Cardiff Bay, which offers a variety of attractions and restaurants. It is just a short walk away from the bay area, providing easy access to the shows and events. The rooms are spacious and well-designed, ensuring a comfortable stay. The reception staff is friendly and accommodating. The breakfast provided at the hotel is fantastic and offers a wide selection. The hotel also has a unique and impressive decor, reminiscent of an old-fashioned Hogwarts-style building.

Some guests experienced noise disturbances from construction work in the mornings.

The room we stayed in was incredibly spacious and comfortable, with a lovely jacuzzi bath that added a touch of luxury to our stay. The location of the hotel was great, as it was conveniently close to the city center and had plenty of amenities nearby. The staff were friendly and helpful, ensuring that any issues we had were promptly resolved. Despite a minor inconvenience with the Wi-Fi and some small maintenance issues, our overall experience at Exchange was enjoyable and we would gladly recommend this hotel.

The room was big with a comfortable bed and excellent temperature control. the hotel is in a central location near pubs and restaurants. the customer service was great and helped me find the restaurant.

During my stay there was loud music until late at night that kept me awake. my room was not properly cleaned, and I had to ask for new towels, toiletries, tea.

We had a fantastic stay here! The building itself is incredibly beautiful and has been tastefully renovated, giving it a luxurious and elegant feel. The history of this place is truly fascinating, and the decor perfectly complements the rich heritage. Paul at reception was an absolute gem. He was not only helpful and professional, but also took the time to chat with us about the building's history, which we really appreciated.

I would highly recommend this hotel to my friends. It truly offers a luxurious and comfortable experience.

I recently stayed at The Exchange Hotel for a weekend getaway and it was truly amazing! The room was incredibly spacious and luxurious, and the highlight was definitely the hot tub. The decor throughout the hotel was beautiful and quirky, with animal themes running throughout. The restaurant was conveniently located and offered delicious food at reasonable prices. The staff were friendly and helpful, making my stay even more enjoyable. I would definitely stay here again.

100% Recommend this hotel.

Smooth check-in, attentive staff, exceptional dinner, exquisite breakfast, excellent service, beautiful building.

Nothing to be said.

The bed was incredibly comfortable, with a cozy duvet and plush pillows. The room was spacious and had ample storage, including a wardrobe with an ironing board and hair dryer. The hotel staff at reception were friendly and welcoming. The hotel itself had a beautiful and impressive appearance, with a charming reception area. It was conveniently located for exploring Cardiff Bay, with the train station just a 5-minute walk away and easy access to the city centre by bus, train, or taxi.

None.

Breathtakingly beautiful vintage feel, incredible room, clean and inviting, helpful and informative staff, exquisite Renaissance Revival design, wood-panelled walls.

Nothing all good.

We were pleasantly surprised by the beautiful exterior of the hotel, which exuded a classic charm. Inside, the receptionist warmly welcomed us and provided invaluable recommendations for exploring Cardiff. The location was fantastic, with Cardiff Bay just a stone's throw away and the city center easily reachable in a 20-minute walk or a delightful boat trip. The breakfasts were delightful, and we appreciated the comfortable bed and the good shower. The fact that the hotel is currently undergoing renovations gives us hope for even better experiences in the future.

Spacious and tidy with unique architecture. Pink-themed room, big bathroom with shower and jacuzzi. Modern rooms with stylish interiors in a fantastic old building. Great breakfast and friendly staff.

Friendly staff, spacious room, delicious breakfast, great location by the bay, peaceful at night. Already planning a return!

I was amazed by the beautiful architecture and rich history of the building. The restoration efforts truly bring out the iconic charm of this place. I felt transported back in time while enjoying the modern comforts of my room. The attention to detail in the decor was impressive, and the ambiance was simply delightful. Despite a few minor hiccups with the room, the overall experience was fantastic. The reception staff were helpful and welcoming, making sure to address any concerns I had. Though there were some issues with cleanliness and maintenance, they were promptly addressed by the staff. The location of the hotel was excellent, with plenty of dining options nearby in Cardiff Bay. The grand main hall, where breakfast is served, was truly a sight to behold. I had a memorable stay at this well-restored gem of a hotel and would highly recommend it to others.

The hotel is in a great location, close to Cardiff Bay and the Millennium Centre. Guests can easily explore the area and enjoy the nearby restaurants and attractions. The rooms are well-decorated and clean, with comfortable beds and spacious bathrooms. The staff is friendly and knowledgeable about the hotel's history, adding to the overall experience. Additionally, some rooms offer a fantastic view of the surrounding area.

There is no on-site parking available, which can be an inconvenience for guests.