The service was exceptional, with attentive staff and a luxurious suite upgrade. The hotel had a beautiful decor and a convenient location. Breakfast in the grand hall was superb, and the late checkout allowed for a leisurely morning.

Felt safe and secure, with nothing to complain about.

The hotel is located in a bustling area, with a lively beer garden across the street. The rooms are luxurious, with beautiful furniture and stunning views over the city. The staff are welcoming and professional, offering a warm and attentive service. The food in the restaurant is of the highest quality, and the breakfast is served in a grand setting with table service. The hotel also offers excellent spa facilities and a gym.

Some guests have mentioned that rooms overlooking the beer garden can be noisy, particularly on weekend nights.

The rooms at Merchant were absolutely stunning, with a luxurious and opulent feel. The wood factor added to the overall experience and made it feel truly special. We felt like royalty during our stay.

The room was clean and spacious, providing a comfortable stay. The location was convenient, with easy access to attractions and amenities. The staff were friendly and helpful, providing good customer service.

The bathroom tiles were dirty, and some of the furniture looked worn out. The robes provided were old and scratchy, and the bathroom facilities were not well-maintained.

Outstanding welcome, warm and friendly staff. Victorian bedroom and Great Room are stunning. Relaxing ambiance, perfect balance of elegance and customer service.

I recently stayed at this beautiful hotel in Belfast for a few days. The staff went above and beyond to make me feel at home, and the suite was stunning. The restaurant was also gorgeous, and the food was delicious. I loved that everything was within walking distance.

Can recommend this hotel.

Great breakfast, friendly staff, fantastic cocktails, nice gym, beautiful decor.

Nothing to mention.

As longer term business travellers, we absolutely loved the beautiful room and bathroom, complete with comfortable bathrobes and slippers. The rooftop hot tub and sauna were a dream, and we enjoyed the amazing evening meal in the Great Room. The staff, especially our waiter Hario, provided fantastic attention and the hotel's architecture and design were fabulous.

Felt like a home away from home, no complaints whatsoever.

Opulent, historic, and well-themed rooms. Friendly breakfast server. Outstanding check-in experience and warm staff. Stunning architecture and design. Convenient spa facilities without restrictions.

We had a fantastic stay at this hotel. The cleanliness was impeccable, and the hotel facilities were top-notch. The location in the center of the city was perfect, with many nearby pubs and restaurants within walking distance. The staff was incredibly friendly and attentive, making us feel welcome in everything that they do.

Was all great.

Luxurious rooms, comfortable beds, friendly and attentive staff, great location, excellent breakfast.

No complaints.

This venue is a luxurious escape with exclusive amenities that fulfil every need. The Spa & Wellness Centre provides a serene sanctuary, and the massage services are impeccable. The bar/lounge area is inviting with fantastic cocktail selections. The service was exceptional and the staff were incredibly attentive while respecting privacy. The in-room breakfast was served on time and the restaurant offered mouth-watering dishes.

One minor issue was the location, which was slightly noisy outside the room and disrupted my sleep.

The hotel had excellent service from friendly and attentive staff. The leisure facilities, including the rooftop hot tub, provided a luxurious experience with stunning views. The dinner at Berts jazz Bar was enjoyable, with delicious food.

The room we stayed in had outdated and mismatched decor, which was not aesthetically pleasing. The bathroom had a gloomy atmosphere and was in need of renovation.

Fabulous architecture and design. Comfortable. Helpful, friendly, and pleasant staff. Good breakfast with spacious portions.

Nothing, all great.

I gotta say, the value for money at the Merchant was spot on. The room was unreal, with an epic city view and loads of space. Plus, the staff were professional, friendly, and not stuck-up at all. Best location to explore!

Breakfast selection could use some more vegetarian options apart from eggs.