The staff at the hotel were incredibly friendly and helpful, making our stay very enjoyable. They were efficient and accommodating, which was especially great for us as we had someone with physical handicaps. The hotel had a lift, making it easy for my husband to get around on his crutches. The rooms were cleaned regularly and stocked with tea, biscuits, and water. The location of the hotel was beautiful, offering stunning views of the sea.

Felt free to seek any assistance, no complaints whatsoever.

The cleanliness was top-notch, with a spacious and comfortable bedroom. The hotel facilities, including the pool and bar, were excellent. The location on the cliff top, offering stunning views of the sea, was breathtaking. The staff were friendly and always ready to help.

Nothing to dislike.

I had a great experience at Nightingale Mansion - Smart. The location near the seafront was perfect, and the room was comfortable. Some of the staff, like Willow and Paul, were friendly and helpful. The breakfast, when all the items were available, was satisfactory. The interior decor had a unique gothic style that grew on me, creating a charming atmosphere.

Nothing for me 😊

My stay at Nightingale Mansion - Smart was delightful. The staff were welcoming and attentive, always going above and beyond to make my experience exceptional. I particularly enjoyed the refreshing swimming pool and the stunning view from the bar lounge. The location was perfect, with easy access to the beach and village center. The room was comfortable and well-designed, with a lovely sea view. The hotel's old-fashioned charm added to the overall ambiance. The food, including the excellent breakfast, was delicious. I had a great time at Nightingale Mansion - Smart.

Everything is exactly what I needed and wanted. 👍

The gothic decor and one-of-a-kind atmosphere made our stay unforgettable. The staff were friendly and the heated swimming pool was a great bonus. The location, overlooking the sea, was simply breathtaking. Although we encountered a minor issue with the food options, overall I highly recommend this hotel for its distinctive charm and exceptional ambiance.

The staff at this hotel were very friendly and welcoming, always ready to help with any requests. The location of the hotel was great, with a short walk to the beach and village center. We also enjoyed the swimming pool, which was a refreshing way to cool off on a hot day.

The breakfast options were quite limited and not what we expected from a UK hotel. The drinks at the bar were also quite expensive.

We had a fantastic couple of days staying at this extraordinary hotel. The location, situated just by the seaside, was perfect for us. The breathtaking view from the hotel garden overlooking the sea was truly beautiful. The service provided by the staff was excellent - they were very attentive and friendly. The cleanliness of the hotel was impeccable, making us feel comfortable wherever we were, whether in our room, the reception area, or during breakfast. The Gothic decor added a unique touch to the hotel's ambiance, making our stay here feel special and different from other generic hotels.

We highly recommend this place to anyone looking for a luxurious and comfortable stay. From the stunning location by the seaside to the attentive staff and the unique Gothic decor, this hotel offers enhanced comfort and quality services.

What an amazing experience at this gothic-themed hotel! The location on the Cliffside provided breathtaking views of the sea and passing ships. The staff were friendly and always eager to help. I was pleasantly surprised by the delicious breakfast, which included eggs royale. The gothic decor added a unique and quirky touch to the hotel, without compromising on service and facilities. The heated pool was an unexpected bonus, and the proximity to the Chine and the beach made it even better. a fantastic stay at Nightingale Mansion - Smart.

Nothing bad to say 👍

The location of the hotel is perfect for a beach holiday as it is situated close to the water front. The staff are friendly and always ready to assist. The rooms are clean and comfortable with excellent decor. The bathroom facilities are top-notch and the service provided is exceptional. The breakfast, although vegetarian, offers a variety of options and the jams, cereals, and fruit are delicious. The hotel also has a unique style that adds to its charm.

It can be disappointing for non-vegetarian guests who were not informed about the change in catering style.

We had a fantastic stay at this hotel! The location is amazing, just by the seaside and on top of the cliff with a stunning outlook of the sea. It's also very close to Shanklin beach, making it convenient for us to enjoy the sun and sand. The hotel facilities were top-notch, and the cleanliness was impeccable. The breakfast was delicious, with freshly squeezed orange juice, warm pastries, and a great assortment of cheese and meat. The staff were incredibly friendly and helpful, accommodating all our needs and even carrying our cases up to our sea view room.

It was all superb.

Unique decor, spotless rooms, comfy beds, friendly staff, heated pool. Excellent breakfast with lots of choices. Pre-booked dinner had limited options but delicious. Exceptional staff, food, and service. Fantastic location near shops and beach. a lovely and impressive stay.

Great atmosphere, perfect room, stunning sea view, delicious breakfast, excellent location, helpful staff.

Nothing could have been better.

I was pleasantly surprised by my stay at Nightingale Mansion - Smart. From the moment I arrived, the staff went above and beyond to ensure my comfort. The manager, Charlie, greeted me warmly and personally showed me to my room, which turned out to be a beautiful suite with a stunning sea view. It was spacious, spotlessly clean, and fully equipped, making me feel like royalty. The hotel even surprised me with a birthday balloon for my daughter! Throughout our stay, Charlie and the friendly owner, Dino, were always available to assist us and make us feel welcome. The pool was a highlight, as we had it all to ourselves and enjoyed hours of fun. To top it off, the hotel surprised my daughter with a unicorn birthday cake, complete with lit candles, which was incredibly thoughtful. The beautiful decor, fantastic facilities, and attentive staff made for an amazing experience. I highly recommend Nightingale Mansion - Smart. I had a fantastic stay and would definitely return and recommend it to others.

Great value for money, room was perfect for two and had a breathtaking sea view. The location was excellent for exploring the beach and old town. The staff at Nightingale Mansion - Smart were friendly and attentive, making our stay even more enjoyable.

The breakfast experience could be improved with better replenishment of consumables and milk for tea and coffee in the rooms.

We got amazing value for our money at Nightingale Mansion - Smart. The room was clean, comfortable, and practical. The location was perfect, with gorgeous views and just a short walk to the dog-friendly beach. The staff treated us like family, offering us complimentary drinks upon arrival and providing a warm and friendly atmosphere throughout our stay.

The morning meal could have been better with more variety of options for breakfast.