The lovely old building had a charming log fire in the bar, creating a cozy atmosphere. The staff were friendly, helpful, and attentive, making our stay truly enjoyable. The breakfast was excellent and the menu ordered meals were delicious. The executive double room had the comfiest bed we've ever slept in, and while the room was a little dated, it was well presented and clean. The bar area was completely unique and quirky, providing a relaxing ambiance. The highlight was the magical garden that we've never seen anything like before. We highly recommend this hotel for a delightful experience.

We do recommend this hotel.

Lovely hotel with friendly staff, excellent housekeeping, and attention to detail. The gardens were well-maintained. The room was first class and the bar service was excellent. The breakfast offered plenty of choices.

Felt very homey, no complaints at all.

The staff were professional and attentive, ensuring that I had a great experience. The room was very clean and well-furnished. The location was convenient and the parking was secure. I also loved the fact that there was a beautiful garden where I could relax and enjoy the surroundings.

No issues.

As a couple, we loved the beautiful garden that added to the luxury hideaway feel. The staff were incredibly friendly and helpful throughout our stay. The food was delicious, and the room was clean and comfortable. The hotel had a traditional, non-generic feel which we appreciated.

Felt at home here, no reason to complain.

The room at The Old Palace Lodge was spotlessly clean, making me feel comfortable and at ease during my stay. The staff were incredibly friendly and went out of their way to accommodate any requests I had. I particularly appreciated their understanding when my family and I missed breakfast due to a lack of sleep caused by the noisy doors banging shut. They quickly provided me with a much-needed cup of tea to help me cope with the sleepless nights. The hotel's garden was a serene and relaxing oasis, offering a peaceful escape from the hustle and bustle of daily life.

Good location for attending a wedding, staff helpful and cheerful, clean and comfortable room with a good-sized TV, exceptional value for money.

The value for the money was great and the room had all the amenities we needed. The location was convenient and the staff was friendly and welcoming.

The only thing that could've been better was the food for breakfast, specifically the tomatoes could've been cooked longer so that the skin easily slipped off when touched with a fork.

The hotel is conveniently located close to the town centre, just a short walk from the Main Street and shops. The beautiful garden area provides a tranquil atmosphere for guests to relax. The rooms are spacious and comfortable with high-quality fixtures and fittings. The friendly and helpful staff provide excellent customer service. Guests can enjoy a delicious breakfast with a variety of options to choose from.

The WiFi connection in the hotel is inconsistent and not reliable.

The location is perfect, just a short walk away from the town centre. We also enjoyed spending time in the beautiful seating area in the garden, especially in the afternoon when it's sunny. The hotel staff provided excellent service, accommodating all our requests. We were impressed by the room service, laundry facilities, and the room amenities, including ironing facilities and tea and coffee facilities. The rooms were spacious and had a comfortable sitting area, and the bathrooms were well-equipped with free toiletries. The flat-screen TV and the am/fm alarm clock were nice touches as well. In addition, the on-site restaurant served delicious meals, and the staff provided great service, just like the rest of the hotel staff.

In summary, we highly recommend this place to families looking for a luxurious and comfortable hotel experience. With its great location, excellent service, and a variety of amenities including a restaurant and free Wi-Fi, this venue offers everything you need for a memorable stay.

The hotel's location worked perfectly for us. It was conveniently located near the airport on our way back to London. The lobby was very nice and clean, and the staff was extremely helpful. They were able to accommodate our request for quiet rooms. The room itself was comfortable and clean, with a good-sized TV. The prices charged were exceptional value for money, making this hotel one of the best we have stayed in.

Can't think of anything.

The rooms were large, well equipped, and had good decor. The beds were comfortable and clean. The hotel staff were helpful and polite, making us feel welcome throughout our stay. The food was consistently good, with a wide range of choice at breakfast. The hotel was clean and well maintained, including the lovely outdoor garden where we enjoyed drinks in the evening. The hotel's location was convenient, as it was close to the town centre and the Downs.

Nothing, all excellent.

Room: Clean, comfy bed, lovely bathroom, powerful shower, no traffic noise. Restaurant: Great choice for breakfast, lovely food. Staff: Friendly and helpful. Overall: Highly recommended.

Nothing, all was good.

We spent our Christmas dinner and overnight stay at a charming hotel. the staff were friendly and offered complimentary drinks for our complaints over the Christmas dinner. We enjoyed the location of the hotel, which was easy to find, and allowed us to visit nearby attractions. the beds were comfortable, and we had a good night's sleep.

The lounge area was too small to accommodate all the guests, and we had to retire to our rooms. the Christmas dinner turkey was of poor quality, and the roast potatoes were undercooked.

We had a great stay at this luxurious hotel. The location was perfect, ideal for exploring the area and it was easy to find with plenty of parking available. The room was spacious and clean, with a large bed that provided enhanced comfort for a good night's sleep. We loved the added bonus of the outside seating area with the large TV screen, perfect for relaxing and watching football. The breakfast had lots of variety and we appreciated that the hot food was served by staff, ensuring quality service. The hotel also had great amenities, including room service, laundry facilities, and ironing facilities. it was a fantastic experience.

This place is highly recommended for families looking for a comfortable and luxurious stay.

Great room, clean and spacious, with a comfy bed and good sound insulation. Excellent breakfast and friendly, helpful staff. Delicious food in the restaurant and bar. good value for money.

Felt welcomed, no complaints.