The lovely ladies on reception were very helpful and provided a lift to the reception area. There are lifts to higher floors. Conveniently located near the quay, where you can catch the Q1 or Q2 bus to the city center. The breakfast was nicely cooked and they serve a good selection. Don't forget to visit the Crown Possada nearby for a pint of real ale.

Felt right at home here, nothing to complain about.

Lovely breakfast for a great price. The warm and clean room had a TV on the wall and a nice shower. The location was perfect, with a public car park nearby. The staff were friendly and helpful. I would highly recommend this hotel for its excellent breakfast and convenient location.

Clean hotel, good location for shops and bars, pleasant staff, lift available on all floors, nice smell, efforts made to ensure comfort with heaters in rooms.

The location of this hotel is fantastic. It's situated right by the river, offering beautiful views and easy access to the bustling city center.

The only minor inconvenience encountered was that there was no mention of heating in the room. However, despite this, the hotel staff went out of their way to ensure a comfortable stay.

The rooms were fantastic, with great views of the bridges. The staff were friendly and helpful. The location is close to the Quayside and city center. Easy access to public transportation. a comfortable and enjoyable stay. 👍

The location is perfect for exploring the joys of Newcastle Quayside, with numerous parking spots across the road. The staff at reception were helpful, suggesting we fill out a complaint form. The room was comfortable, with a warm ambiance. The bathroom was satisfactory with all necessary amenities. Although no specific mention of breakfast or view was provided, the reviews suggest that there were facilities and room advantages.

Some guests complained about impolite and rude staff.

The hotel’s location close to the centre, by the bridges, was perfect for exploring the city. We enjoyed being within walking distance of very nice pubs and having easy access to holy island. The room was comfortable with a lovely view of the river. The staff were helpful and polite, making us feel welcome. The breakfast was delicious and the service was excellent. it was a great experience.

The décor in the hotel was a bit tired.

This hotel offers great value for money, with affordable prices and attention to detail. The central location makes it perfect for exploring the quayside and other areas of the city. The staff is friendly and provides excellent service.

All was more than satisfactory.

The location is ideal, friendly staff, excellent value for money, perfect for any kind of stay, easy check-in.

Nothing I didn't like to be fair.

The staff were friendly, customer-focused, and lovely. The breakfast was fantastic. The location was excellent, close to various places of interest. The staff provided helpful suggestions and transportation information.

Can't fault the property in any way.

Friendly staff, clean rooms, great location near the quayside. Noise issue due to busy road. Receptionist was amazing. Close to Monument Metro station. Spacious and clean hotel with helpful staff. Ideal for a night out with friends. Rooms being decorated for a fresher look.

This hotel has excellent value for money and an amazing location right by the river. The staff are extremely helpful and friendly, especially the night porter who assisted us during our late arrival. The basic amenities are good, and the rooms come with nice facilities. We also enjoyed the breakfast, which at £8.50 was a great deal.

Despite a few minor details, our stay was enjoyable.

The hotel location was great, close to the river and the city center. the breakfast was delicious and the staff was friendly and welcoming. the hotel's café had great music and a nice atmosphere.

The mattress was uncomfortable and the room was hot and stuffy, even with the windows open. the noise from the nightclub underneath the hotel was unbearable, making it difficult to get a good night's sleep.