Early check-in allowed for funeral attendance. Helpful staff with accommodating restaurant manager. Convenient location near city center and train station. Comfortable bed and friendly staff. Reception desk, Roman courtyard, and various sculptures

Hard to think of anything

The hotel's location was convenient, being centrally located near the train station and within walking distance of the city center. The staff were friendly and accommodating, providing a good breakfast selection. The room had a comfortable bed and a quiet atmosphere, ensuring a peaceful night's sleep. Additionally, the hotel was close to several restaurants and shops, making it convenient for guests to explore the area.

Upgraded room, attractive building, large windows, elegant staircase, reasonable price.

Couldn't find any faults at all.

Lovely room and breakfast, staff were great! Comfortable and spacious rooms with huge beds. Clean and well-maintained. Delicious continental and cooked breakfast. Friendly and helpful staff. Affordable prices. Good location near the rail station.

No complaints, our stay was excellent!

During our Christmas stay, we enjoyed the complimentary mince pies and mulled wine that were offered in the lobby. The hotel's location was great as it was conveniently located near the train station and local shops. We also liked the cozy atmosphere of the hotel's lounge area.

Our room was quite chilly despite the two radiators in the room. there was an issue with the remote control and previous guests leaving behind trash in the room.

The bed was comfortable, bathroom had a nice bath tub, clean room, convenient location near train station, pleasant walk to the center.

Nothing to fault.

Convenient location near train station, grand staircase, historic charm, comfortable and clean rooms, fabulous reception area.

Nothing not to love.

I recently stayed at Sure Hotel Collection in Chester for a few nights and had a wonderful experience. The room was spotlessly clean and incredibly comfortable. As someone with hotel experience, I truly appreciate the effort put into maintaining high cleanliness standards. The breakfast provided was lovely, with ample amounts of tea and coffee. The staff were friendly and helpful, and the location was extremely convenient, being right by the train station.

Couldn't recommend this hotel more. Couldn't recommend this hotel more.

We had a quick check-in with friendly staff. This hotel's fantastic location is just a minute walk from the train station and about 10 minutes from the city centre. Cleanliness, hotel facilities, transportation, and staff were all top-notch.

Nothing to fault; a flawless stay.

I had a great stay in this hotel. The location was fantastic, right next to the train station which was very handy for my rail travel. It was also in a great area close to the town centre, so everything was easily accessible. The staff were friendly and the service was top-notch. The basic amenities in the room were well-maintained and the bed was small but comfy. The breakfast had a good variety of options to choose from, and I especially liked the included orange juice. it was a pleasant stay at this hotel, offering good value for money.

Everything was fine, no complaints here.

As young people, we loved the convenient location right across from the train station and a short 15-minute walk to the town center. The car park next door was reasonably priced and made it easy for us to explore the area. The staff, especially in the breakfast room, were amazing, friendly, and provided excellent service. The breakfast itself was delicious and gave us a great start to our day.

Felt like a home away from home, no complaints at all.

The hotel is conveniently located right by the train station, making it easy to get to the city center. It is also situated by the river, offering a pleasant view while you relax. The rooms are modern and tastefully decorated, with amenities such as TV and tea facilities. The breakfast is superb, with a wide variety of options to choose from.

Some rooms have reported issues with the lighting, with the main light fitting being out of order.

Comfortable and clean room, great location. Helpful staff, hot and fresh breakfast. Lovely staff, good city value. Spacious double room with free wifi and high ceilings. Convenient lift instead of stairs.

Friendly and helpful staff made my stay at Sure Hotel in Chester absolutely delightful. I was pleasantly surprised when they upgraded my room for free, adding an extra touch of luxury to my getaway. The cleanliness of the room exceeded my expectations, creating a comfortable and relaxing environment. The location was ideal, with easy access to the town center and attractions. Although parking was not available onsite, the nearby parking options were convenient. The breakfast, although not included in my package, was reasonably priced and offered delicious food. I had a fantastic experience and would definitely choose Sure Hotel again for my future visits to Chester.