We loved the friendly front desk staff and the inviting lobby. The jacuzzi and pool were a great way to relax, and the bed was incredibly comfortable. The hotel's location was perfect for our needs, with convenient parking and close proximity to the reception area. The breakfast location was good, and the extra tables in the lobby helped accommodate the crowd. We were impressed by the hardworking and pleasant lady who took care of the breakfast.

Not obvious to find.

Best value in town! Great price, convenient location , and excellent service. The attached restaurant makes dining easy.

The hotel is located in an industrial area and there are better options around for a similar price. Some staff members were rude and unfriendly, lacking basic hospitality skills.

I recently stayed at Baymont in Grand Rapids and had a consistently improving experience. The staff were professional and quick to resolve any minor glitches. While not the Ritz Carlton, the property was well-kept and the restaurant offered decent food at affordable prices. I would recommend this hotel.

Clean property, well-maintained, friendly staff, efficient check-in process. Spacious room, good breakfast, plenty of hot water. Working on resolution with manager regarding a minor issue.

Our stay at Baymont was fantastic! The room was well-furnished, clean, and larger than expected, giving us plenty of space to move around. The shower was great and there were plenty of linens provided. We felt comfortable and relaxed during our stay.

One drawback was that the coffee maker in the room was not a Keurig, which we are accustomed to. However, we brought our own little single cup Keurig and everything else in the room met our needs perfectly.

The lobby and dining area were inviting, and the pool area was well maintained. The front desk staff was very friendly and the breakfast was above average. The staff was prompt and helpful, and parking was easy. The in-room TV was of good quality and the in-room coffee tasted great. The beds were comfortable and there were more than enough towels in the bathroom. The pool was clean and warm, and the jacuzzi was relaxing. The hotel had a convenient location and provided salon-quality hair shampoo.

Felt very cared for, no complaints.

I recently had a quick stay at a hotel just across the street from the outlet mall, and I must say, I was pleasantly surprised. The staff at this hotel were very friendly and attentive, making me feel right at home. Not only was the location convenient, being close to the casino and downtown, but the rooms were also comfortable and clean. I especially loved the fact that my room had a jacuzzi and a king bed, adding a touch of luxury to my stay. Additionally, the breakfast provided in the morning was a great perk, with a good selection of hot water available to make a warm cup of tea or coffee.

My stay at this hotel was great and I really enjoyed the amenities and service provided.

This hotel is conveniently located very close to an outlet mall, a good restaurant, and the freeway. The staff provided good service and the rooms had basic amenities such as a hot tub and a great breakfast served with hot water.

All was ok.

Our room was spacious and very clean. The pool area was well-maintained, and the hot tub was perfect after a long day. Breakfast was perfect with plenty of choices. a very nice stay.

Clean rooms and main areas. Polite staff. Convenient for outlet shopping. Working hot tub in room. No issues with heat or amenities. Comfortable beds. Good selection of towels in bathroom. Breakfast had a make-your-own waffle machine and cereal options. Clean and warm pool. Relaxing jacuzzi. Good location. Real salon-quality shampoo provided.

I had a fantastic stay at this hotel. The staff was friendly and courteous, and the room was perfect. It was very clean, and there were more than enough towels in the bathroom. The beds were comfortable, and the hotel facilities, especially the pool and jacuzzi, were clean and well-maintained. The location was great, as it was close to all major shopping centers and had easy access to the Grand Rapids convention center. The breakfast was satisfactory, with a make-your-own waffle machine and a decent cereal selection. it was a pleasant experience.

Almost perfect.

Friendly staff, clean rooms, good location close to Gun Lake Casino, helpful desk personnel, nice pool and jacuzzi.

Nothing to complain about at all.

We loved that the hotel had a hot tub in the room and good water pressure in the shower. The staff was friendly and our room was clean and comfortable. The breakfast options were good, especially the make-your-own waffles. The pool and jacuzzi were clean and enjoyable. The location was perfect for our trip and they even had salon-quality shampoo.

Felt right at home, no complaints.

The beds were comfortable, the pool was decent, and the rooms were impeccably clean. The staff at check-in were efficient and helpful, while the Saturday night front desk staff and Monday maid were exceptional. a great stay.

The value for the money was great, and our room was excellent with a comfortable mattress and quality in-room TV. The hotel's location was convenient, with easy parking and a restaurant attached. The staff was prompt, helpful, and very nice.

The only breakfast item that could be improved was the lack of options for those who are sugar and carb free. It would have been nice to have more choices in that regard.