The staff was incredibly friendly and provided excellent service. The hotel was very clean and well-maintained. The location was perfect for us as it was right off I-35 and convenient for our journey. The breakfast, even for early morning departures, was well-prepared with fresh and hot coffee available.

Can't fault the property in any way.

Clean room, comfortable bed. Friendly and helpful front desk staff. Good location for my needs.

We recently stayed at a hotel in the Waco area, conveniently located on I-35. The location allowed us to easily access the annual festival that we were looking forward to. The room was clean and comfortable, with a bed that provided the best sleep we've had in a hotel. The bathroom was well-maintained and the staff provided excellent service. Although we missed out on the kolaches for breakfast, the hotel offered a complimentary shuttle and fresh coffee, which was a nice touch.

The hotel was undergoing renovations, which resulted in some areas being unkempt and plywood on the walls of the elevator. Despite this, the overall experience was positive.

The hotel's location on I-35 was perfect for exploring the Waco area and enjoying the weekend festivities at the annual festival. The staff at this hotel, like Stacy and Cassie, were friendly and made us feel right at home. The rooms were clean, comfortable, and spacious, providing great value for money. The breakfast was also a highlight, with delicious options including Kolaches from a local bakery.

No improvements needed - everything was great!

Juice selection good. Mask and gloves and hand sanitizer provided outside room with food. Comfortable bed and nice rooms. Front desk person friendly and helpful. Breakfast provided for early check-out.

I recently stayed at the Holiday Inn Express & Suites N Waco Area - West for a leisure trip. The room was immaculately clean and spacious, with a functioning heater and air conditioning. The in-room amenities were impressive and met all my needs. The night clerk, April, provided exceptional assistance, and the breakfast was decent. the staff was friendly, and the service was excellent. The hotel itself was well-maintained, and the room was perfectly cooled upon arrival. The bed was exceptionally comfortable, ensuring a great night's sleep. If all Holiday Inn Plus are like this one, I will definitely be staying again and again!

Couldn't recommend this hotel more.

Convenient location for our annual trip to Texas. Close to local celebration, Baylor games, and visiting relatives. Complimentary shuttle service was a perk, allowing us to enjoy the festivities without worrying about driving. Friendly staff, especially the manager. Complimentary breakfast included, which was a nice bonus. the room was clean and spacious with working heat and air. Good in-room amenities provided.

Rented a room for 5 people with two beds and a sofa bed, but the sofa bed had rat poop on it and only one TV worked. the bathroom only had 3 towels for 5 people, and when I asked for more, I was told to go downstairs and ask at the front desk.

Great location, spacious and clean room, friendly and helpful staff, excellent service, comfortable bed.

Nothing, all excellent.

I recently stayed at a hotel in West, TX and had a great experience. The room was clean and spacious, with plenty of pillows for a comfortable night's sleep. The front desk employees were friendly and helpful, providing excellent customer service. The location, right off of I-35, was convenient for easy access. The hot breakfast had a good variety of options, including biscuits and gravy, eggs, sausage, pancakes. I would definitely recommend this hotel for a pleasant stay.

The hotel was a great value for the money spent. The location was convenient for us to attend a local festival in the area. The staff was friendly and provided excellent service. The room was clean and comfortable.

No negative comments. All aspects of this hotel were satisfactory.

The breakfast at Holiday Inn Express & Suites N Waco Area was delicious and satisfying. They had a variety of hot items and the cinnamon rolls were absolutely heavenly. I couldn't get enough of them! The staff was friendly and attentive, ensuring that everything was well-stocked throughout breakfast. The dining area was clean and comfortable, providing a pleasant start to the day. I was impressed with the breakfast experience at this hotel.

The staff was friendly and helpful. The maids were friendly and the highlight of the staff. The maintenance man was prompt and friendly, quickly resolving a door issue. The hotel was clean and in a good location for an overnight stay. The bed was incredibly comfortable.

Nothing, all good.

We loved the Texas heat out on the patio, swam in their large pool and enjoyed the Texas heat in their comfortable loungers. Room was comfy, bed was great & above all - the cleanliness was impeccable! Overall I would recommend this hotel for your stay in Waco.

Clean and comfortable hotel with spacious rooms and bathrooms. Conveniently located near gas stations and fast food establishments, making it easy to access from the highway. the beds were comfortable, providing a good night's sleep.

The hotel had some issues with staffing, resulting in less than satisfactory service. the bathroom cleanliness was not up to par, with long black hairs found in various areas.

Comfortable beds, convenient location beside gas station and fast food establishments, easy access from the highway, great service with breakfast options provided before our early departure, helpful and friendly maintenance staff.

No complaints.