As business guests, we were impressed by the helpful and friendly staff, who promptly accommodated our room change request. The convenience of taking breakfast back to our room on a tray was greatly appreciated. The facility itself was well-maintained with nice rooms, and we were grateful for the suggestion of a nearby car lot, where we purchased a fantastic truck. the staff and amenities made our stay enjoyable and convenient.

Felt very special, no complaints at all.

We were pleasantly surprised by how nice everything was at the hotel. The rooms were clean and spacious, with a sitting area and all the necessary amenities like a microwave, fridge, and coffee maker. The hotel staff was friendly and quick to respond to our requests. The location was great, with many great restaurants within walking distance in the Plano area. We also appreciated the fact that the hotel had parking available for our convenience.

Nothing we didn't like to be fair.

The hotel was beautiful and comforting once I walked in. The cleanliness was outstanding, and the staff was friendly and helpful. The location was perfect for exploring Downtown Plano, as well as being close to the train station and restaurants.

Hard to think of anything negative.

As adventurous travelers, we loved the variety of activities available at the hotel. The pool and buffet breakfast were perfect for relaxing and refueling after a day of exploring.

Felt lucky, no complaints.

The rooms were spacious and had great amenities like TVs, coffee makers, fridges, and microwaves. The assortment of shampoo and towels was also impressive. The hotel consistently provided a pleasant surprise throughout my 3-day stay. The lobby had TVs for guests to enjoy, and there was ample space to lounge. The little chocolates left in the room were a nice touch.

Felt welcomed, no complaints whatsoever.

I got great value for my money with a beautiful room, comfy beds, and a delicious breakfast with many options to choose from. The staff was super friendly and made check-in a breeze. The hotel is also conveniently located near public transport, gas stations, dining, and shopping options.

The breakfast option could be improved with more variety and higher quality items.

The room was fresh and clean, and I appreciated that it was a non-smoking facility. The location was perfect for my needs, as it was close to my place of business. The hotel should invest in security cameras to ensure the safety of guests. Additionally, the manager and staff should be more vigilant and caring towards guest concerns, such as the broken window incident.

As a light sleeper, I loved the spacious and well-decorated room. The comfortable bed ensured a good night's sleep.

I felt so taken care of, no complaints at all.

Staff so professional and friendly, rooms were large, bed super comfy, loved the rain shower head, and the front lobby had really nice decor.

The towels looked a bit old, and there were some strands of hair left around the room.

We recently had a romantic escape and stayed at a hotel in Plano. The oversized suites were perfect for our getaway, providing ample space and comfort. The rooms were clean and well-appointed, with a cozy lounge area and a comfortable bed. The hotel was conveniently located, with easy access to nearby attractions and restaurants. Additionally, the friendly staff made our stay enjoyable with their helpfulness and hospitality.

There were a few aspects that we didn't particularly like. the check-in time mentioned in our reservation was incorrect, resulting in a fee when we arrived later.

I recently stayed at a hotel in Plano called Surestay Plus Hotel by Best Western, and I was impressed with my experience. The rooms were spacious and the beds were comfortable, making for a great night's sleep. I especially appreciated that the bathroom was separate from the room, providing extra privacy. The seating area in the room was also a nice touch. Despite the hotel being old, it was well-maintained and clean. I had a pleasant stay at Surestay Plus Hotel by Best Western.

It was all superb! 😊

The lobby decor, spacious rooms, amenities , comfortable couch, breakfast options, accurate online pictures.

Couldn't find any faults at all.

As young holiday goers, we loved the modern and stylish lobby with its delightful scents. The continental breakfast was a great start to the day, and the staff were friendly and hospitable. The room and bathroom were exceptionally clean, with a comfortable bed and up-to-date TV. The LED lighting provided adequate lighting, and the corridors were clean and pleasantly scented. The hotel's location next to the 75 expressway made it easily accessible. we had no issues during our stay and enjoyed our time at the hotel.

The hotel felt cozy and nothing was too much trouble.

As a light sleeper, I appreciated the quiet atmosphere and sound-proof rooms. The comfortable bed ensured a restful night's sleep.

Felt like a home away from home, couldn't find anything to complain about.

Great place for business trip

Worrisome area and questionable security