The hotel perfectly captures the charm of Old Town, with a great location for exploring on foot or taking the trolley. Staff were friendly and responsive, swiftly handling any late-night disturbances with professionalism. However, some rooms showed signs of wear and had maintenance issues, but the comfy beds and helpful front desk staff made up for it.

The Best Western Plus Hacienda Hotel Old Town was a comfortable and clean stay. The room was spacious and equipped with all the essentials, including a microwave and refrigerator, making it convenient for storing and heating food. The hotel was quiet, allowing for a peaceful night's sleep, and the overall cleanliness was impressive.

The only minor downside was the noisy rooms, which made it slightly challenging to fully relax. However, the overall experience at the Best Western Plus Hacienda Hotel Old Town was enjoyable and ideal for a pleasant stay in San Diego.

The hotel is located right in the heart of Old Town, putting us within easy walking distance to all the vibrant shops, eateries, and historical landmarks. The traditional California charm and delightful dining options made our stay truly memorable. The kids thoroughly enjoyed the immersive theater experience and the sightseeing adventures on offer.

My wife says that the hotel could enhance the children's activities to make it more enjoyable for families with kids.

My stay at Best Western was fantastic! The location was perfect, just a block away from Old Town. The room was spacious and clean, with comfortable beds. The tiered patios offered a great view, and I enjoyed sitting outside in the sun. The staff was friendly and the free shuttle to Sea Port Village was a convenient bonus. I highly recommend this hotel for a great value stay in a quiet and scenic area.

The location was perfect, with a short walk to interesting sites and restaurants. The property was extensive and beautiful, with different buildings on different levels. The rooms were a good size and had shutters for privacy and darkness. The staff was friendly and check-in was quick. a comfortable and convenient hotel.

Strongly recommend this hotel.

The location was perfect for celebrating my granddaughter's birthday in Cabo, with restaurants and shops right on the doorstep.

Walking distance to dope Mexican restaurants, and easy access to the craziest sightseeing adventures like beach bonfires and thrill-seeking tours. The whole vibe was on fleek, adding to the lit San Diego party scene!

This hotel is located right in the center of Old Town San Diego, making it easy to explore the area. The rooms are spacious and come with a balcony view of Old Town, perfect for enjoying the atmosphere. Breakfast is included in the rate, which is great value for money.

Parking can be difficult due to construction in the area.

Conveniently located in a charming area with easy access to transportation. Room was sparkling clean and came with a pool view. Maintenance service was prompt in responding to our car battery issues. Rooftop view of the surrounding city was well worth the stairs. Yummy meals at the nearby Tequila Factory.

During my transit in San Diego, I stayed at the Best Western Plus Hacienda Hotel Old Town and found it to be conveniently located just 10 minutes' walk from the Old Town Transit Center. This made it extremely easy for me to access public transportation and explore the city without any hassle. the hotel is only 6 km from the Coaster Santa Fe station, which was very convenient for my onward travel.

Although my stay at Best Western Plus Hacienda Hotel Old Town was enjoyable, I did encounter some minor inconveniences. The parking structure was inadequate, and accessing the rooms required navigating through a complex and time-consuming pathway.

Quiet building with easy street access. Clean, comfortable room with great view. Excellent staff arranged alternative transportation. Close to Old Town and downtown. Prompt and competent room cleaning. Secure parking. Wonderful food, atmosphere, views, and location. Comfortable bed and soft linens. Pleasant AC/Heating. Easy check-in/out. Beautiful gardens and lovely courtyard areas. Helpful and friendly driver.

The restaurant had delicious Mexican food and tequila options. The view from the hotel was stunning. The lobby had a cozy fireplace. An enjoyable stay overall.

A room with a view? Nope, just a lovely roof and a tree.

The location is perfect for friends who enjoy going out at nights. Walking distance to the heart of Old Town and great amenities.

Felt very homey, no complaints.

I had a great stay at this hotel in beautiful San Diego. The location in the center of Old Town was perfect - right on a hill with a nice view and close walking distance to town. The hotel itself was very nice, with clean and neat rooms. I especially loved that my room had a balcony with a sofa bed, and it was always kept very clean. The main patio was a great place to relax and enjoy the surroundings. Plus, the breakfast was included in the rate, which was a nice bonus.

No issues, everything was great.

The view from the room was absolutely amazing. Located in the middle of Old Town, everything was within walking distance. The breakfast buffet at Tequila Hoppers next door was excellent, with friendly and helpful staff. Check-in was easy, and the clerk was pleasant and kind. The hotel had a rich history, which we discovered during a trolley tour.

Felt so at home, no complaints.