I recently stayed at a hotel in Manhattan and had a fantastic experience. First of all, the staff were extremely pleasant and made me feel welcome throughout my stay. They were attentive and went out of their way to ensure I had everything I needed. Secondly, the location of the hotel was perfect, right in the heart of the city. I was able to easily access all the main attractions without needing to take public transport. Lastly, the rooms were clean and comfortable, with nice views of the surrounding area. The bed was especially cozy, ensuring a good night's sleep after a long day of exploring. this hotel provided great value for money and I would highly recommend it.

All aspects of my stay at this hotel were impeccable.

My stay at this hotel was amazing! The location was perfect for sightseeing and shopping, and the staff was incredibly helpful. Although there was no daily housekeeping, the room was clean and modern. I appreciated the free coffee and tea in the lobby. I highly recommend this hotel for a comfortable and convenient stay.

The location of the hotel was fantastic, with easy access to subway stations and many attractions within walking distance. It made getting around the city a breeze. the front desk service was exceptional. the staff was friendly and eager to help, and they even allowed us to check in early, which was a huge relief after a long flight. This gesture made a positive first impression of the hotel.

On multiple occasions, we requested room cleaning but were told that the cleaning personnel had already left, resulting in no cleaning done. This issue should have been made clear to customers beforehand or an optional fee for a cleaned room should have been offered.

We had an amazing experience staying in a hotel situated close to a variety of sightseeing spots and subway stations, making travel to downtown a breeze. The friendly staff provided us with exceptional service, and we were impressed with the cleanliness and convenience of the rooms. We loved the free tea, coffee and water in the reception area and appreciated having a fridge in the room to store snacks and drinks. we enjoyed our stay, and the location was perfect for our needs.

The hotel had suspended the housekeeping service during our stay.

We had a great stay at the Best Western Premier Empire State hotel. the location couldn't be better, right in the heart of Manhattan. There are plenty of options for breakfast nearby, such as Whole Foods market and Starbucks. the staff were extremely friendly and accommodating, and we appreciated their prompt room cleaning service. the room itself, a kingsize room, was spacious and clean, with a comfortable bed and a well-functioning air conditioning system. the small fridge in the room was a convenient addition. We also loved the complimentary coffee, tea, and water available near the reception area. it was a fantastic value for money experience.

Nothing, it was perfect! 😊

the room was clean and the shower had good water pressure. the staff at Best Western Premier Empire State was friendly, and they were able to accommodate us when we arrived before check-in time. They also held our bags both before and after our stay, which made exploring the city more comfortable. the hotel offered free coffee and tea in the lobby, which was a nice bonus. it was a good value for the price, and I would definitely consider staying there again.

No complaints 😊

We recently stayed at this hotel for almost 12 days and we highly recommend it! The staffs were always friendly and helpful, and the room was clean and comfortable. The location is very convenient, close to all the sightseeing spots and subway stations, and within walking distance to everything, including 5th Avenue where we needed to be. The tea and coffee facilities in the lobby were great, and it was nice to have the option of free coffee and lemonade.

As for cons, we didn't have any negative experiences during our stay. We recommend this place to everyone looking for a comfortable and convenient hotel with excellent service.

This hotel ticked all the boxes for me - it was great value for money and had all the basic amenities like a clean and comfortable room with a nice view , tasty breakfast , and friendly staff who were always eager to help. The location of this hotel was also superb with everything I needed close by. As one of the reviews said, it was close to the subway station and all sightseeing spots such as the renowned 5th Avenue.

My stay at this hotel was fantastic and there was nothing that I could fault.

As a disabled traveler, I appreciated the convenient location next to the parking garage and the ease of access to Times Square. The staff was friendly and accommodating.

Felt well taken care of, no complaints.

Stayed at Best Western Premier Empire State and had a fantastic experience. the location was perfect, with easy access to various attractions in NY. the staff was incredibly helpful and accommodating, even allowing us to store our bags for a minimal fee when we arrived early. the room, although small, was clean and comfortable, perfect for our group of 3. the hotel also had a dining area where we could bring our own food. a great stay, especially for a single traveler or couple.

Nothing, it's perfect! 😊

Friendly staff, comfy room, great breakfast, convenient location, attentive housekeeping.

Nothing, all great.

Great location for tourist sites and subway. Friendly and helpful staff. Comfortable, cozy, and well-equipped rooms. Good view at an affordable price. Complimentary breakfast was a nice touch.

Great location, easy access to attractions and subway. Helpful staff stored our bags for $1. Small but comfortable and clean room. Nice dining area for own food. Excellent staff, even after checkout, stored luggage, allowed us to freshen up. Quiet stay, best sleep in NY. Fantastic location, close to midtown attractions and subway. Received complimentary breakfast. Clean room, comfortable bed. Close to great restaurants. Stored baggage after check out. Cold water station in lobby. Will consider staying again.

We had a fantastic 4-day trip at Best Western Premier Empire State. The hotel's location was conveniently close to subway stations and within walking distance of many attractions. The staff, especially Khaoula at the front desk, were incredibly friendly and helpful. We were able to check in early, which was a kind gesture that left a great first impression. The rooms were clean and comfortable, and we appreciated the complimentary coffee and water available 24/7. We will definitely stay here again if we visit.

Can recommend this hotel.

Perfect location, professional service with helpful staff like Afsheen. Comfortable room and close to attractions, subway, and restaurants. Convenient baggage storage.

Felt spoilt, no complaints at all.