The staff at this hotel were very friendly and accommodating. They were always willing to help and provide assistance. The location of the hotel was also great, with plenty of nearby restaurants and shops within walking distance. Another positive aspect was the cleanliness of the rooms, which were well-maintained and up-to-date.

There were several negative aspects of my experience at this hotel. One major issue was the noise level.

As young holiday goers, we absolutely loved our stay at this hotel. The TV in our room was connected to Netflix, so we could easily log in and watch our favorite shows. It was such a convenient and enjoyable feature. The cleanliness of the hotel was outstanding, thanks to the hard work of Maria Saucedo and the amazing cleaning staff. We've stayed in many Marriotts, but this one really stood out for its exceptional cleanliness. The little touches like tissue flowers in the room and towel swans by the pool added a special and welcoming touch to our experience. The front desk staff was also incredibly helpful throughout our stay.

Felt almost like at home, nothing was too much trouble.

I had an amazing experience staying at Courtyard in Franklin. The staff went above and beyond to make my stay comfortable and enjoyable. From the moment I checked in, I was greeted with a smile and exceptional service. The room was spacious and well-maintained, providing a cozy atmosphere for relaxation. The location was also ideal, with plenty of nearby restaurants and shopping options. I highly recommend this hotel for an excellent and memorable stay in Franklin.

Clean and spacious room, friendly staff, efficient check-in/out process, adequate parking, convenient location near mall and restaurants, special touches in the room.

All was good.

Convenient location near restaurants and stores. Accommodating and friendly check-in staff. Comfortable bed. Nice, roomy, and clean room. Love the bathroom. Efficient check-in process. Close proximity to Cool Springs Galleria Mall and Cheesecake Factory. Good food options nearby, such as Tupelo Honey.

Nothing not to love.

I loved staying at this hotel! The staff were amazing and very helpful. Our room was perfect with a balcony to enjoy the beautiful sunrise. I also loved that the hotel was located in an office park with a walking trail that we could use to walk to nearby restaurants. And the breakfast was absolutely delicious!

All was well, I had a great time during my stay.

Extremely friendly and helpful front desk and coffee bar staff. Accommodating early check-in for special occasion. Great location and respectful cleaning staff. Convenient TV with Netflix login. felt welcomed and at home during our stay.

As a solo traveler, I loved the accommodating check-in staff who allowed me to have an early check-in. The room was spacious, clean, and had a lovely bathroom. The hotel's location was convenient, with easy access to Cool Springs Galleria Mall and several restaurants, including the Cheesecake Factory and Tupelo Honey. The staff made me feel at home and even had a TV in the room that was connected to Netflix, making it easy for me to enjoy my favorite shows.

I felt so comfortable during my stay that I have nothing to complain about.

Rooms were spacious and clean. Staff ensured early check-in and were friendly. Common areas and room were tastefully decorated. Convenient onsite Starbucks. Location was quiet, perfect after a night out.

My recent stay at Courtyard was fantastic. The room was spacious and impeccably clean. The bed was so comfortable, I had a great night's sleep. I loved the convenience of having a cafe in the lobby for breakfast. I highly recommend this hotel.

During our stay at Courtyard, we were delighted by the cozy lobby area. It was perfect for relaxing and unwinding after a long day of exploring. Additionally, our room was impeccably clean and comfortable, ensuring a restful night's sleep. The hotel's location was also a highlight, with restaurants within walking distance. I highly recommend this facility for a pleasant stay.

We loved how clean and spacious the rooms were, with a particularly nice bathroom. The hotel facilities were top-notch, with impressive special touches like tissue flowers in the room and towel swans at the pool. The front desk staff was extremely helpful, ensuring we were granted early check-in and always greeting us with a smile. The location was perfect, with walking distance to great restaurants like Tupelo Honey and an Indian restaurant that shouldn't be missed. Plus, the hotel had its own Starbucks, which was a great perk.

Nothing, all excellent.

This hotel in the Franklin area is a gem! The location is perfect, with a walking trail that takes you to nearby restaurants. The staff is friendly and professional, making you feel right at home. The rooms are comfortable and well-maintained, with attention to detail. I especially loved the rooftop balcony where I could watch the sunrise. Breakfast was delicious and had plenty of options to choose from.

No issues, everything was great!

The hotel is located in a very quiet area of Cool Springs, making it a peaceful place to stay. There are several restaurants within walking distance, providing convenient dining options. The staff is courteous and accommodating, offering recommendations for local food. The rooms are clean, nicely decorated, and the beds are comfortable. Parking is free and plentiful, making it easy to find a spot.

There were some noise issues, as one guest mentioned being able to hear children in an adjacent room.

Best Stay Ever! Complementary snacks and drinks in the room and the friendly staff made us feel pampered. the location was perfect for our needs, close to great restaurants and attractions. the room was spacious and clean, the decor was modern and inviting.

The noise level was a bit high, we could hear people in the hallway and nearby rooms. the gym was small and crowded, and some of the equipment was not working properly.