Amazing value for the money! The room was clean, modern, and lovely, and the location was convenient. The staff at the hotel were incredibly friendly and helpful throughout our stay.

The breakfast offerings could be improved by offering more flexibility with meal choices.

The hotel had a great location with easy access to key attractions in the area. The rooms were clean and the building had a modern look which was appealing. The front desk staff were friendly and helpful, providing assistance when needed.

There were a few negative aspects to our stay. there seemed to be a shortage of staff, resulting in long wait times during check-in and check-out.

The hotel was clean and well-maintained, and the staff was friendly and helpful. The location of the hotel was convenient and offered easy access to key areas. Additionally, the amenities and rooms were great, providing a comfortable and enjoyable stay.

There were a few areas of improvement that could have made the experience better. One aspect was the lack of complimentary breakfast, which would have made the cost of staying more reasonable.

We stayed at Courtyard for 3 nights while visiting family. The staff was incredibly helpful and understanding when a family member fell ill. They went above and beyond to accommodate us during a snowstorm and a fully booked hotel. The location was great, the staff was friendly, and everything inside was clean. Our room was ready on time and had all the amenities we needed. Courtyard is definitely our favorite place to stay in town!

Would recommend this hotel.

The staff at the hotel were extremely helpful and friendly. They went above and beyond to assist us when a family member fell ill during our stay. Despite a snowstorm and a fully booked hotel, they worked miracles to help us add another night.

One minor drawback was the food at the Bistro, which was somewhat disappointing. However, we understand that this issue is more with the corporate concept, rather than this specific hotel location.

Great location and friendly and helpful staff. The hotel had clean rooms and great amenities. The staff went above and beyond to accommodate our needs, even during a snowstorm.

Additionally, the lack of complimentary breakfast made the cost of staying at the hotel slightly less reasonable.

Great value for the price, the rooms were clean and modern, and the hotel had a stylish and inviting atmosphere. The staff were incredibly friendly and helpful, going above and beyond to accommodate our needs during a challenging situation.

The breakfast could use some improvement, with more variety and better flavor options.

I recently stayed at Courtyard and had a wonderful experience. The hotel was beautifully maintained and the rooms were clean and modern. The lobby was spacious and provided a great meeting area for our group. The front desk staff were friendly and helpful, making our stay even more enjoyable. I highly recommend this hotel.

Clean rooms, friendly staff, great location and amenities. Fast check-in, ready on time. Helpful staff during snowstorm, assisted with extending stay.

Great location, close to amenities and attractions. The staff were extremely helpful and accommodating, going above and beyond to assist us during a difficult situation. The hotel was clean and well-maintained.

Also, there seemed to be a lack of staff available at the front desk, resulting in long wait times for check-in and check-out. Some amenities in the room, such as lights and the hair dryer, were not functioning properly and replacements were not provided.

We had a wonderful stay at Courtyard. The hotel was clean and modern, with a spacious lobby for our group to gather. The location was perfect and the staff at the front desk were friendly and helpful.

One specific situation that happened to us was that our toilet clogged during our stay. Although it was a minor inconvenience, the front desk staff handled it politely and promptly.

We stayed at Courtyard in West Springfield for a family visit. The staff were incredibly helpful, especially when a family member fell ill. They went above and beyond to accommodate us during a snowstorm and when the hotel was fully booked. The friendly staff and clean rooms made our stay comfortable. The hotel itself was new and well-maintained, with a spacious lobby that served as a great meeting area. Definitely our favorite place to stay!

Recommend this hotel.

When a family member fell ill during our stay, the front desk staff went above and beyond to accommodate us, even during a snowstorm and a fully booked hotel. The lobby of the hotel was spacious and provided a great meeting area for our group. Additionally, the hotel was clean and new, which added to a comfortable stay.

While the hotel overall was great, there were a few minor issues. our toilet clogged multiple times during our stay.

Clean and new hotel with spacious lobby. Great location in West Springfield. Friendly and helpful staff. Good amenities and rooms. Superhelpful staff during emergency. Understanding and accommodating during snowstorm.

Everything was spot on.

Lovely rooms with a modern look, friendly and helpful front desk staff made our stay enjoyable. The location was great and the amenities exceeded our expectations.

Felt very welcome, no complaints whatsoever.