Breakfast was satisfactory, with a decent selection. Staff were friendly and helpful. The pool and hot tub appeared inviting, although we didn't use them. The room was clean and pleasant. a positive experience.

Breakfast was satisfactory with a decent variety of options. Staff were friendly and helpful. Room was clean and comfortable. Amenities like the pool and gym were available but not utilized. a pleasant stay.

The hotel was clean and comfortable with a perfect location. Convenient road near downtown St. Charles and outdoor shopping mall. Helpful and friendly staff. Nice pool, weight room, and lobby area. Great breakfast but could use more variety.

All good.

The breakfast selections were wonderful! Comfortable beds. Helpful front desk staff. Convenient location.

Absolutely nothing to say about dislikes.

The front desk was very helpful with my reservation issue. The breakfast selection was wonderful and the beds were comfortable. The hotel is conveniently located close to downtown St. Charles and a lovely outdoor shopping mall in Geneva.

Nothing not to love.

It was very clean and the lobby and dining area were welcoming. The location of the hotel was convenient, right across the street from Wahlburgers and close to fast food, takeout, and grocery stores. We were also close to the beautiful downtown of St. Charles and a lovely outdoor shopping mall in Geneva.

Customer service was horrendous. I had a broken sofa sleeper in my room and had to wait until 1 am for a rollaway bed.

Comfortable bed, clean room. West-facing room was warm but AC fixed it. Quiet. Convenient location near Wahlburgers, fast food, grocery stores, downtown St. Charles, and outdoor shopping mall. Breakfast good but limited variety. Helpful and friendly staff. Pool, weight room, lobby area. Smooth check-in, resolved billing issue efficiently.

I had a great time staying at this hotel. The staff was super friendly and helpful, always asking if I needed anything. The location was also great, as it was close to beautiful downtown St Charles in one direction. Also, the rooms were very comfortable, with new mattresses that helped me sleep soundly. Lastly, the breakfast offered a variety of options including hot items, which was a great way to start the day.

Everything was just fine, nothing that needs to be improved.

The hotel had a convenient location, close to downtown St. Charles and an outdoor shopping mall in Geneva. It was also right across the street from Wahlburgers, which was perfect for us as we were traveling to visit there. Additionally, there were fast food options, take-out places, and two grocery stores nearby.

Felt like treated like VIPs, no reason to complain.

The hotel is located in a beautiful downtown area that offers a variety of attractions and activities for adults and children to enjoy. The polite and efficient staff provides excellent service, ensuring a stress-free and comfortable stay. The rooms are clean and comfortable, with amenities like a pool, hot tub, and workout room available for guests to use. The free breakfast is delicious and offers a wide selection of options to suit every taste.

There was an issue with miscommunication regarding a reservation cancellation, which caused some inconvenience.

This hotel is a great value for the price. The rooms were clean and comfortable, with attention to detail. The staff was friendly and provided excellent service. The location is convenient, close to the beautiful downtown of St Charles.

All was satisfactory during my stay.

The hotel is conveniently located near Wahlburgers and other fast food options, grocery stores, downtown St. Charles, and an outdoor shopping mall in Geneva. The staff at the front desk were very helpful and quickly resolved any issues we had with our reservations. The room was clean, comfortable, and quiet.

Felt safe and secure, no reason to complain.

The bed was incredibly comfortable, ensuring a great night's sleep. The room was spotless and well-maintained, creating a pleasant environment for our stay. The air conditioning unit did a fantastic job of keeping the room at the perfect temperature. Despite being located in a busy area, the room was surprisingly quiet, allowing for a peaceful and restful experience.

The hotel was clean and well-maintained, and the staff was efficient and polite. I especially appreciated the nice free breakfast and the amenities like the pool, hot tub, and workout room. The location was also convenient for attending events at the nearby Arcada Theater. The hotel even went above and beyond when I left my laptop in the lobby and they promptly found it, safely packed it, and had it shipped back to me in just three days. That's top-notch service.

During my recent stay at Fairfield Inn, I had a minor issue with my reservation that was quickly resolved by the front desk staff. They were incredibly helpful and assigned me a new room without any delay. The next morning, another front desk clerk went above and beyond to assist me with a billing concern and reached out to customer service on my behalf. The staff at Fairfield Inn was truly excellent and made my stay enjoyable.