The hotel is conveniently located for exploring the Thousand Islands area, with eateries, shopping, and highways nearby. The rooms are clean, comfortable, and well-appointed, providing a comfortable stay. The staff is attentive and friendly, ensuring that guests are looked after and kept happy. The breakfast selection, although limited, includes various eggs, fresh waffles, and a good choice of cereals.

All was satisfactory; no improvements needed.

Juan's personal greeting and attentive service, helpful staff, information about the area, availability of cookies and soup, thank you note for the tip. Lawrence River.

Felt like family, nothing to complain about.

Bright and clean hotel with a lovely setting. Great staff. Good breakfast options. Nice toiletry items. They give kids a cute bath toy. Wonderful bathtub. Laundry room is super clean. Good location for a cruise on the St. Lawrence River. Highly recommended.

Felt like home, nothing to complain about.

The location of this hotel is perfect because it's around restaurants and right off of the highway. The rooms next to the exit door make it convenient for easy access. The suite was a great size, clean, and exceptionally comfortable. The breakfast had a good selection of cereals, various eggs, and some small waffles made fresh.

All aspects of this hotel were ok.

We loved the hotel's convenient location in Watertown NY, which made it easy to access nearby attractions. The continental breakfast had a great variety of delicious options, satisfying our taste buds each morning. The staff was friendly and helpful, making our stay enjoyable. The cleanliness of the hotel was top-notch, ensuring a comfortable and pleasant atmosphere.

Nothing not to love.

As a family with children, we loved the warm and friendly atmosphere of the hotel. The staff went out of their way to make us feel welcome, offering cookies and hot chocolate for the kids. The breakfast spread was more than we could ask for, and the pool was perfect for our little ones. The hotel was tastefully decorated for the holidays, and the modern rooms provided comfort during our stay.

We felt right at home from the moment we checked in, and we have no complaints at all.

We had a fantastic stay! The hotel was clean and the staff were friendly and helpful. The breakfast was excellent with a wide variety of hot and cold items. The dining room was pleasant and there was no loud TV in the morning. The location was great, close to highways and shopping areas.

All good.

Great location, close to local restaurants and attractions. Free breakfast was a nice bonus, with a good variety of options. The staff were friendly and welcoming, providing helpful recommendations for dining.

Some issues with the service. The evening staff seemed unhappy and not very hospitable.

Convenient location near major road, restaurants, and shopping centers. Accommodating front desk staff. Comfortable and well-arranged suite with a pleasant sitting area. Guest laundry room with affordable prices. Adequate breakfast with hot items. Attractive lobby and business section with printer.

I was pleasantly surprised by the attention to detail at this hotel. The breakfast selection was excellent, with a variety of healthy and natural options to choose from. The staff were warm, friendly, and always helpful. The rooms were very clean and comfortable, providing a quiet and relaxing stay.

No major issues, everything was satisfactory.

As foreign tourists, we loved the eco-friendly environment and the variety of healthy and natural food options for breakfast. The oat milk, oatmeal with dried fruit and pumpkin seeds, and the range of teas available were a delightful surprise. The spacious and clean room had a comfortable desk setup, perfect for getting work done. The hotel's location was excellent, with easy access to the highway and a peaceful atmosphere away from the hustle and bustle. The staff, especially Juan, made us feel welcomed and provided helpful information about the area.

Felt like part of the family, no complaints whatsoever.

The hotel is clean and has excellent facilities. It is conveniently located close to restaurants, shopping centers, and highways. The staff is friendly and welcoming.

Can't fault anything about it.

The hotel is conveniently located near grocery stores and various stores, making it easy to find a quick bite to eat. The staff was helpful in providing information about the area and the surrounding amenities. The rooms were clean and spacious, with comfortable beds and well-maintained bathrooms. The complimentary breakfast offered a variety of options to start the day. The hotel also has facilities such as a fitness center and swimming pool, adding to the overall convenience and enjoyment of the stay.

Some noise from neighboring lacrosse teams was reported during a championship event.

I really enjoyed my recent stay at Fairfield Inn. The complimentary breakfast was delicious and the cleanliness of the room was impressive. Even though there was a slight issue with the room initially, the front desk staff handled it promptly and professionally. I would highly recommend this hotel.

Not Ritz Carlton but great value and clean! Front desk staff amazing at check-in. They let us stay in our rooms till 12 which was nice seeing how we got in really late. The room was super nice but really expensive and we only stayed for less than 6 hours. They were handing out free breakfast to-go bags which was a great alternative. The TV had Netflix which was nice. Greeted by Juan who remembered my name the entire stay. He and another staff member were very helpful in providing information about the area. Cookies were available the Thursday we checked in and they also had soup for guests that evening. This was also the first time I have ever received a thank you note for the tip left to housekeeping! That was refreshing. Breakfast was great! Eco-friendly with a variety of healthy and natural foods. Loved the variety of teas available! Spacious and clean room. Lots of available parking and in a nice, quiet area. Staff were warm, friendly, and always helpful. A-1!

100% Recommend this hotel.