Grandstay Hotel & Suites staff, like Abbi, truly go above and beyond. Abbi's dedication in finding a lost wallet even during terrible weather shows exceptional care and friendliness. the night shift worker was also described as super cool, friendly, and willing to assist guests, even with late-night snacks. These positive experiences make Grandstay Hotel & Suites stand out for their outstanding customer service.

Everything was great, no complaints.

The staff was incredible during my stay. Abbi saved the day by finding a lost wallet promptly. Also, the night shift employee was friendly and helpful, making our late check-in smooth and welcoming.

The internet was down, and room phones weren't working, making it challenging to order room service. Thin walls allowed noise from neighboring rooms, affecting relaxation.

Staff incredibly helpful and friendly, especially Abbi; went the extra mile to find a lost wallet. Night shift worker was welcoming, even at midnight. Great service even in terrible weather. Staff cooked pizza and ensured a comfortable stay with a smile. Staff members exemplified exceptional care and friendliness.

My recent stay at Grandstay Hotel & Suites was fantastic. I stayed for two nights for a business trip. the staff, especially Abbi, went above and beyond to make my stay comfortable and enjoyable. the night shift worker was friendly and helpful, even late at night. the hotel's service was top-notch, and the staff truly cared about their guests' well-being. the rooms were clean, comfortable, and well-equipped. Abbi's exceptional service and friendly demeanor made my stay memorable.

100% Recommend this hotel.

During our stay, we experienced exceptional service from the friendly and accommodating staff. From the helpful Abbi who went above and beyond to retrieve a lost wallet in the midst of terrible weather, to the welcoming night shift employee who cheerfully assisted us with late-night pizza and settling in, the staff made us feel valued and at home. the hotel's cleanliness, convenient parking, breakfast quality, and prime location nestled between captivating lakes added immensely to our overall positive experience.

Nothing, all great.

The staff exceeded expectations, with Abbi locating and holding a lost wallet promptly. Friendly service, even during a late-night check-in, was appreciated. the team's caring and welcoming attitude made the stay memorable. Staff went the extra mile to ensure guests felt valued and comfortable.

Warm and friendly atmosphere. Helpful and caring employees. Lost wallet promptly returned

Nothing.