During my Christmas stay, I really liked the excellent staff and their friendly attitude. They were always helpful and made me feel welcome. Additionally, the hotel was well-maintained and clean, which is always a plus. The facilities, including the pool and fitness room, were in good working order. Another advantage was the hotel's central location, making it convenient for shopping and access to major freeways.

There were a few negative aspects. The customer service was lacking, as I encountered issues with my reservation and the staff seemed unwilling to resolve them.

We had a great stay in a comfortable room with modern decor and a clean, efficient bathroom. The staff was professional and welcoming, remembering our names and offering excellent service. The hotel was conveniently located near several restaurants, a lake national park, and a movie theater. The breakfast selection was good, and there were several facilities available for our use.

There were issues with the children of some guests in the pool area, as they were not watched by their parents and left the area messy.

Good location, pleasant staff, comfortable rooms, with a great view. Nice breakfast with a good variety of options. The lobby is inviting and clean, creating a welcoming atmosphere. Would recommend staying here again in the future.

I recently stayed at this hotel and was pleasantly surprised by the value for money. The prices were competitive, especially considering the attention to detail and cleanliness throughout the hotel. The location felt safe and was very convenient. The staff was welcoming and provided excellent service. The basic amenities in the rooms were sufficient, and they even went above and beyond by fixing our clogged bathtub promptly. it was a great experience.

All was well, nothing stood out as needing improvement.

The staff was friendly and communicative. Andrew was especially kind. The room had a microwave and refrigerator. The shower and sheets were clean. Great location near mall and food options. Good breakfast selection. Water available in the lobby. Nice view overlooking the lake.

Hard to think of anything.

The hotel was great value for money as it had basic amenities, like coffee all day and takeaway bags every morning. Moreover, the location was amazing as it was situated beside several restaurants. Additionally, the service from the staff was very attentive and the rooms were clean, with updated walk-in showers.

All was good.

Rooms clean and modern. Breakfast options satisfactory. Enjoyed the convenience of the hotel's location. Embarrassed to say our room's toilet was child-sized but overall we had a good stay. Recommend this hotel.

Very clean, comfortable rooms. Friendly staff. Great location near mall and restaurants. Convenient amenities like microwave and refrigerator.

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As longer-term business travelers, my partner and I thoroughly enjoyed our stay at this hotel. The bright and friendly lobby immediately set a positive tone for our experience. The spotless breakfast room was a delightful surprise, and the well-prepared food exceeded our expectations. The staff's exceptional service truly stood out, as they were always ready to provide exceptional service and eagerly addressed any concerns. We particularly appreciated their responsiveness and willingness to go above and beyond to ensure our satisfaction. the facilities and amenities provided a great experience for our longer stay.

We felt spoiled during our stay and had nothing to complain about. Our room was consistently cleaned, and the breakfast bag provided exceeded our expectations.

Comfortable beds, great bedding, large bathroom, welcoming staff, good breakfast, nice view.

All good.

Comfortable beds, good lighting, convenient location, helpful staff, free weights in fitness center.

Didn't dislike anything about the property.

The staff at this hotel were outstanding! From the friendly front desk associates to the accommodating housekeeper, everyone went above and beyond to make my stay enjoyable. The room was spacious, clean, and quiet, providing a comfortable space to relax after a long day of exploring the city. I also appreciated the evening reception with complimentary food and drinks, a nice touch that added to the overall experience. Additionally, the location of the hotel was excellent, with easy access to key attractions and amenities in the area.

While the staff at the hotel were fantastic, there were a couple of downsides to my stay. Firstly, I was disappointed to learn that the hotel did not offer 24-hour maid service.

The hotel was spotlessly clean, with modern facilities. The location on 14 Mile & M5 in the Metro Detroit area was very convenient for my family function. The staff were friendly and helpful.

Can't think of anything.

I recently had a fantastic stay at a hotel in Commerce/Novi. The value for money was excellent, with competitive prices and great attention to detail. I was impressed by the hotel's convenient location, surrounded by several restaurants and amenities like Walmart, Meijer, and a movie theatre. The staff was the biggest asset, providing excellent service throughout my stay. The rooms were updated and very clean, with modern features like walk-in showers. Additionally, the breakfast offered a variety of options to satisfy any appetite.

No downsides, everything was fantastic!

Safe location, clean facilities, efficient check-in process, family-friendly room size, satisfying breakfast selection. Will stay again in the future.