As a couple, we loved the helpful staff who provided a list of nearby restaurants for delivery or dine-in. The maintenance engineer was our savior, fixing our trailer and even teaching us how to handle similar issues in the future. The front desk concierge was friendly and the breakfast was tasty with a great selection. The complimentary water and microwave were convenient. The comfortable bed and spacious room were perfect for two. The hotel offered underground parking, which we appreciated.

Felt relaxed, no reason to complain.

We got great value for our money at Hilton. The room was fantastic, especially the bathroom and shower. The hotel's location was convenient, close to restaurants. The staff treated us with utmost courtesy and were very helpful.

Breakfast items could have been more varied and affordable.

The hotel had spacious and clean rooms, perfect for business travelers. The staff was attentive and willing to accommodate last-minute changes to reservations. The hotel's restaurant was one of the best in the area, offering delicious meals. The location was convenient, with easy access to nearby attractions and amenities. Additionally, the hotel had a well-maintained fitness center, which was great for staying in shape during the trip.

One aspect that I didn't like was the lack of communication regarding housekeeping service. Apparently, guests needed to request housekeeping, which was not clearly stated beforehand.

Hot food, efficient and friendly staff. Clean room, including baseboards and rug. Wonderful and very hot shower. Close to restaurants, helpful staff provided a list of options. Pleasant staff from front desk to hotel restaurant. Hotel of choice for future visits to the area.

Located in an area with plenty of shops, restaurants, and easy access to public transportation, this hotel is in a nice, convenient location. The room and bathroom were clean and pleasant, and the fitness facilities were good quality. The staff were hospitable and welcoming.

The hotel's policy of only providing housekeeping services by request was a frustrating surprise.

I recently stayed at this luxurious 4-star hotel and I must say, it exceeded my expectations. The location was fantastic, situated in a very nice shopping area with plenty of choices for dining and shopping. The Short Pump outdoor mall was within walking distance, allowing me to easily explore all the shops and restaurants. The hotel itself provided enhanced comfort and quality services. The room was spacious and well-equipped with amenities like a flat-screen TV, mini-bar, and sitting area. The staff were extremely friendly and attentive, ensuring that my stay was enjoyable and hassle-free.

I had a fantastic experience at this hotel and I highly recommend it to others. The amenities and services provided were top-notch, from the spa and wellness center to the indoor swimming pool and jacuzzi.

My partner and I recently stayed at the Hilton in Richmond for a weekend getaway. The staff truly stood out, from the friendly front desk to the attentive restaurant staff. Despite not having housekeeping service, we witnessed a housekeeping employee interact with another guest with such courtesy and professionalism. The hotel's convenient location with a restaurant in the lobby made our stay even more enjoyable. The clean and well-maintained lobby, along with helpful staff, created a welcoming atmosphere. The parking options were satisfactory, and we found the garage to be a convenient choice.

Would recommend this hotel.

I had a wonderful stay at the Hilton in Short Pump. The location was convenient with lots of restaurants and shopping nearby. The room was quiet and I felt secure with the use of room cards for the elevators. The breakfast was delicious and definitely worth purchasing. I highly recommend this hotel for a comfortable and enjoyable stay.

During my stay at this hotel, I was pleasantly surprised by the excellent location. This venue was situated within the Short Pump area, in an upscale mall, and close to many restaurants and shopping centres. Additionally, the staff were friendly and courteous, and the amenities provided in my room enhanced my comfort. I enjoyed having access to room service, laundry service, and a welcome drink upon arrival. The sitting area and patio with garden furniture added a nice touch of relaxation to my stay. With amenities like an indoor swimming pool, jacuzzi, and spa centre, there was plenty of leisure for guests to indulge in here. this hotel was a perfect choice for a luxurious and satisfying stay.

I would highly recommend this hotel to anyone looking for an excellent stay.

Free parking available. Helpful staff. Spacious and clean rooms. Nice bathrooms. Complimentary water bottles provided in the lobby.

I recently stayed at the Hilton in Short Pump for a weekend getaway. The hotel exceeded my expectations in every way. It was incredibly clean, and the staff was friendly and helpful. The location was perfect, with plenty of shops and restaurants within walking distance. I especially enjoyed the spa, where I received top-notch treatments from the amazing Andrea. The comfortable room, great bar and restaurant, and shuttle service added to the overall excellent experience. I will definitely be returning to this hotel in the future.

Would be happy to recommend this hotel.

This hotel is located within the Short Pump area, which has many choices of restaurants and is in an upscale mall conveniently located off the Interstate. The value for money is great, and the basic amenities such as the rooms for cell phone and breakfast with many hot options included are fantastic. The staff is friendly and attentive, making for a great overall service experience.

All was just fine.

We had a fantastic stay! The room upgrade was fantastic and Maggie was extremely helpful during reservations and check-in. The hotel's convenient location allowed us to easily access restaurants, grocery stores, and shopping. The room was quiet, and we appreciated the security feature of needing a room card to use the elevators. The parking garage underneath the hotel was a nice bonus, especially on rainy days. The breakfast was delicious and well worth purchasing the package.

We had a great value for our money at Hilton. The room was excellent, quiet, and the location was very convenient. The staff treated us with utmost friendliness and patience.

Hotel breakfast could be improved with more affordable options.

We loved the spacious, clean, and comfortable room. The staff, especially Ms. Asia, were outstanding. The hotel's location is excellent, within walking distance to local restaurants and the Short Pump outdoor mall.

Absolutely nothing.