My daughter and I recently had an excellent experience during our stay at the Holiday Inn in Crystal Lake. The customer service we received from the front staff, breakfast servers, and room attendants was exceptional. We were impressed by their courtesy and attentiveness. Silvino and the chef at breakfast went above and beyond to accommodate us when we arrived early and in a hurry. The food at the breakfast buffet was delicious and of high quality. We truly enjoyed our stay and will definitely be returning. I highly recommend this hotel.

Great location with easy access to restaurants and shops. Quiet rooms with comfortable bedding and plenty of outlets for charging devices. Friendly staff and delicious breakfast. Would be even better with some improvements to the grounds. 😊

Convenient location near restaurants and shopping. Updated, clean, and quiet rooms. Comfortable beds. Helpful and accommodating staff. Adjoining rooms available for larger families.

Friendly staff, especially Maria. Adjoining rooms for me and my son. Coffee at front desk saved us in the freezing weather. Inviting lobby with bar/restaurant and water-view decks. Unique glass elevator and cozy fireplace. Great location with plenty to do.

Booked king bed, got 2 queens. Staff polite, room clean. Good location, close to shopping, restaurants, and entertainment. Nice restaurant and bar on site.

Our stay at the hotel was a pleasant one. The location was perfect for the activities we had planned, and we enjoyed the beautiful fall colors visible from the glass elevator. The breakfast, although a little expensive, was tasty. The beds were comfortable and provided a good night's sleep. The AC in the room worked well, keeping us cool during our stay. I would recommend this hotel for a short stay.

Friendly staff, clean rooms, good breakfast, great location, helpful front desk.

Nothing all good.

The location was perfect, close to everything. Elevator provided beautiful fall views. Overall stay exceeded expectations, highly recommend.

Nothing not to like.

This hotel is perfect for runners participating in the nearby trail run. The location is excellent, being close to the race and downtown. The staff provides exceptional service and the beds are comfortable for a great night's sleep. The hotel also offers easy on-site parking and a late check-out option, which is especially convenient. Additionally, the prices are great value for money, considering the basic amenities, rooms with a sofa, and breakfast included.

No significant areas for improvement were noted during my stay.

The hotel is clean and quiet, with comfortable beds. The staff was very helpful and accommodating to our needs. The location is near many restaurants and stores, making it convenient for dining and shopping. Additionally, the hotel facilities, including the hot tub and restaurant, were great.

Not obvious to find, difficult to locate.

The value for my money was great, and the room was clean and tidy. The hotel's location was convenient, and the staff went above and beyond to ensure my stay was enjoyable.

The breakfast items could have been better, maybe more variety or fresh options.

The hotel is in a great location near a hot tub, with a nearby cafe for breakfast. The staff is friendly and provides great service. Rooms are comfortable with basic amenities and the added bonus of a sofa. Breakfast is included, and the value for money is unbeatable.

The location of this hotel is convenient, near many restaurants and stores. The hot tub was a great place to relax in a sea of red. The staff in the restaurant were great and accommodating. The rooms and bathrooms were clean and comfortable.

That the breakfast options were a bit limited.

I had a fantastic stay at this hotel. The rooms were really comfortable, and I loved that there was a restaurant and bar on-site. The hotel facilities were great, especially the towels provided and sundeck. The staff were friendly and helpful, making me feel welcome throughout my stay. The location was perfect for attending a family wedding in the area. the cleanliness of the hotel was impeccable, and the parking was convenient.

Couldn't fault anything.

The recently remodeled rooms were a pleasant surprise during my recent stay. The addition of a fridge and microwave in the room made it much more convenient, and the increased number of outlets allowed me to charge all my devices at once. The beds were comfortable, ensuring a good night's sleep. Additionally, the hotel staff were friendly and provided great service, making me feel welcome throughout my stay.

There were a few maintenance issues that I encountered during my time at the hotel. The broken elliptical machine in the fitness center was also a letdown.