The room was spacious and comfortable, with a great bed. The AC kept the room pleasantly cool. The pool was a refreshing escape from the heat. The staff, especially Peter at reception, were friendly and accommodating. The inn's location ensured a peaceful stay, free from road noise. The grounds were pet-friendly, with plenty of grass areas. The hot breakfast was delicious. The gym facilities were impressive.

Nothing all excellent.

My son lost his beloved stuffed animal during our stay, but the staff found it and returned it to us promptly. The room was cozy and clean, with nice amenities like a flat-screen TV and mini-fridge. I would recommend this hotel for a short stay.

Clean and spacious rooms. Great gym with unexpected features. Good breakfast options. Helpful shuttle driver. Easy access to highway.

There was nothing I didn't like.

Recently renovated, very clean. Private and quiet location. Friendly staff. Great aesthetics and location.

Couldn't find any faults at all.

We had an excellent stay at this hotel. The recently renovated facility was very new and the rooms and common areas were very clean. We loved that our room was located in a private and quiet area at the end of the hallway. It was very peaceful and we had a great night's sleep. The only negative aspect was that some parents were not supervising their children properly, allowing them to run around and disrupt other guests. we had a fantastic experience. The breakfast was delicious, the outside pool was refreshing, and the customer service, especially from Aimia, was outstanding. She went above and beyond to fix an issue with our air conditioner and even followed up with a phone call. The staff were friendly and helpful, and we appreciated the bartender staying open a bit longer for us. The property itself was gorgeous, just like in the photos. The location was also convenient, as we were attending an event nearby. We would definitely recommend this hotel to others.

Clean & comfortable room with a spacious layout and a very comfortable bed. The special party rate was a steal. Well-situated right off the highway.

The hotel needs some upgrades, such as attention to the hallways and elevators. The guest room showed signs of wear.

Located near fairgrounds and shopping center, ideal for event at Springfield College. The rooms are clean and neat with the necessary furniture, but no kitchen or cooking facilities. Bathrooms offer basic amenities. Good service, free wifi, tea/coffee facilities, free parking, coin-operated laundry. Nice ambience and a moderate price make it an ideal spot for travelers.

Poor room service can be an issue, as seen in one review, where maid service was missed.

Clean rooms and common areas. Quiet location. Good Wi-Fi and amenities like microwave and refrigerator.

This place is fantastic! The hotel offers shuttle service to have anyone pick us up at the airport, which was really convenient. I also appreciated the location as it was very close to the park, where we could relax and enjoy the nature. Moreover, the staff was super friendly and helpful. They provided me with tours/ticket assistance, making my stay more enjoyable and stress-free.

The hotel was really clean and well-maintained, and I would recommend this hotel to everyone who wants to enjoy quality service and luxurious facilities.

Modern first floor room with fitness room and guest laundry. Comfy bed and nice shower. Good location for easy highway access with free parking. Friendly and helpful staff with option of breakfast included.

I had a fantastic stay at this hotel. The staff went out of their way to ensure my comfort and satisfaction. Aimia, in particular, provided excellent customer service when I had an issue with my air conditioner. She handled the matter with great professionalism and even changed my room. She followed up with a phone call to ensure everything was in order. I truly appreciate her dedication to customer service.

Almost perfect.

The hotel was clean and modern, with spacious rooms that had plenty of amenities like a refrigerator and a desk. It was conveniently located near the highway, making it easy to get around. One of the best aspects was the friendly and professional front desk staff who were very helpful and provided great service.

The breakfast could have been better and the fitness center was just OK. Additionally, the indoor pool was out of commission during my stay. However, considering the overall experience, these were minor inconveniences.

I recently stayed at the Fairfield Inn and had a fantastic experience. The hotel is conveniently located near Six Flags New England and the Basketball Hall of Fame, making it a perfect choice for a weekend getaway. The rooms were clean and spacious, and the bed was incredibly comfortable. The indoor pool and hot tub were well-maintained and provided a relaxing experience. The staff was courteous and helpful throughout my stay. Despite being near a construction zone, the hotel took measures to ensure guest safety. I highly recommend the Fairfield Inn for a comfortable and enjoyable stay.

My family and I had a fantastic stay at this hotel. The cleanliness of the rooms and the well-maintained pool area were impressive. The location was convenient as it was close to the highway, making it easy for us to visit family at the Eastern States Expo Fairgrounds for an event. Additionally, the complementary breakfast offered a great variety of choices, and the staff members were always smiling and positive.

Everything is what I need and want.

Gorgeous property, helpful staff, friendly check-in, great breakfast, safe location.

Nothing.