The room was clean and comfortable, which was perfect for a good night's rest. Despite some minor issues with the front desk staff, the overall experience was satisfactory. I appreciated the convenience of being close to the airport and the quiet surroundings of the hotel.

We recently stayed at a very modern and conveniently located hotel less than 2 mi. from the airport. Our spacious room impressed us with its well-thought-out touches, including ample lighting, a bench area for opening suitcases, a large bathroom vanity with plenty of space for toiletries, pump bottles in the shower with body wash. the hotel's cleanliness was exceptional, with every area spotless. We also enjoyed a delicious hot breakfast with plenty of choices in a spacious eating area. the best part? the room rate was excellent, making it a great value for our stay. We will definitely be recommending this hotel to our family and friends who are traveling to the area.

Everything was spot on! 👌

Convenient location near airport. Updated rooms with spacious layout and ample storage. Decent breakfast options available. Impressive cleanliness throughout. Nice indoor pool facility. 🏊‍♀️

the Holiday Inn Express & Suites - Grand Rapids Airport - South, An Ihg Hotel, was sparkling clean, which was the thing I liked the most about it. the housekeeping staff did an excellent job! the room was very nice, with modern touches like a touch lamp on the desk and a lighted mirror in the bathroom. the staff at check-in and checkout were great, and they immediately resolved an issue with my key card. the bed was very comfortable, and the bathroom had abundant towels and a roomy walk-in shower. I was impressed with the cleanliness and the comfortable amenities of this hotel.

Nothing, all excellent! 👍

the staff was friendly and helpful, especially Adri who went above and beyond to make our evenings enjoyable. the rooms were clean and nicely decorated with modern furnishings. We loved the unique window shade that effectively blocked out early morning light. the breakfast buffet offered a great variety of delicious options. the pool and fitness room were well-maintained, providing a relaxing and enjoyable experience. this was the best mid-priced hotel we have stayed at in years.

Can't fault the property in any way. ⭐️

Despite the chaotic check-in process, the rooms were clean and quiet, providing a peaceful retreat from the hotel's incompetent staff and rude general manager. The lackluster breakfast and poor front desk service overshadowed any positives at this establishment.

the hotel was a perfect choice for our honeymoon. It exceeded our expectations with its isolated and quiet location. We felt like we were the only ones there, making it a truly romantic and enjoyable stay.

Miscommunication with payment.

Very clean and comfortable hotel. Friendly and helpful evening staff. Convenient location and close to major roads and restaurants. Modern and well-decorated rooms with exceptionally clean bathroom. Unique window shade that blocks out early morning light. Key card needed to turn on electricity, a cost-saving improvement. Full breakfast with a variety of choices. Friendly, professional, and courteous staff. Well-maintained facilities. Good pool area. Comfortable lobby to relax and enjoy takeout dinner.

Felt like royalty, nothing was too much trouble.

The new building had amazing amenities like a walk-in shower, castable TV, and plenty of room for two bags on the counter. I loved the clean entrance with the tile floor, it made for a cleaner entry while the main room had soft carpet flooring. The location was perfect for me, easy access to 28th street and visiting family. The breakfast was good and had a nice set-up. The room was clean and mostly quiet. a great stay with convenient facilities.

Convenient location, new hotel, friendly staff, comfortable stay. Easy check-in, pleasant experience.

I got great value for my money at this hotel. The room was clean and comfortable, and the location was convenient with the mall and major restaurants just a short drive away. The staff were friendly and welcoming, even when their system was down.

Great amenities like a walk-in shower and castable TV were offered. the room had plenty of space and a tile floor at the entrance, which made for a cleaner entry. the beds were comfortable.

there were issues with the breakfast service, such as running out of coffee, food items, and utensils. the main entrance door was also in line with the eating area, making it uncomfortably cold.

We had a fantastic stay. The staff was friendly and helpful, even when short-staffed. The beds were comfortable, and the rooms were clean. The shower was great, with bulk shampoo/body wash to reduce plastic waste. The hotel itself seemed new, with modern furniture and furnishings.

Nothing to complain about at all.