We had a fantastic stay at this hotel. The large bathroom was spotlessly clean and everything in the room felt new. The staff promptly restocked towels in the pool area. Although the pancake machine was broken, breakfast was still enjoyable. The staff accommodated our request for a noon check-out time and even communicated it to the cleaning staff. The hotel's location directly across from the new mall and its proximity to several restaurants made it extremely convenient.

Couldn't find any faults at all.

However, the hotel room was comfortable and the location convenient. The staff was friendly and accommodating. It's worth noting that there was an unexpected $25 pre-authorization charge, although it falls off later. I would recommend this Holiday Inn Express for its comfortable rooms and good location.

This hotel is amazing! It's located just steps away from the Jordan Creek Mall, making it perfect for getting some shopping done. The rooms with double beds and a tub are spacious and comfortable, and the included breakfast was a great way to start the day.

None of the negative aspects mentioned in the reviews affected my experience at this hotel.

Located near a variety of shops, restaurants and entertainment, this hotel is in a great area. The rooms are spacious, clean and quiet, with comfortable beds and pillows. The staff are professional and polite, and the cleaning staff do a great job. The breakfast area has plenty of seating with a simple but good breakfast. If you have children, there is a nearby Smash Park which sounds great for families. Additionally, the hotel has 24/7 free coffee in the lobby.

One guest mentioned a lack of low or no sugar options for breakfast.

This hotel is a great value for the price. The room was spacious, clean, and had a comfortable bed. The location is perfect, right across from a new mall and near several restaurants. The staff was friendly and helpful, and the basic amenities were all in good condition. The breakfast provided was simple but good, with plenty of seating available. Additionally, having rooms with a tub was a nice touch.

Everything was satisfactory.

We stayed at this hotel for a couple of years and it's always been a convenient and pleasant stay. The location is great, close to shopping centers and restaurants. The breakfasts were quite good, with ample hot and cold offerings. The staff was attentive and the hotel had modern amenities like updated ports for electronic devices and block-out shades. The linens and toiletries were great, and having a Keurig in the room was a nice touch. Plus, the hotel has installed Tesla chargers, which is a big bonus for us.

Strongly recommend this hotel.

Convenient location, good breakfast, clean facilities, friendly staff, and Tesla chargers available. Easy access to shopping and dining.

We loved the variety of breakfast options and the central location to fun places and restaurants. The room had great amenities like a mini fridge, microwave, and Keurig. The neighborhood felt safe and convenient.

The hotel felt exceptional, nothing too much trouble.

Great property, convenient to the mall and surrounding shops/restaurants/entertainment. Friendly and accommodating check-in staff. Spacious, clean, and quiet rooms. 24/7 free coffee in the lobby. Simple but good breakfast with ample seating. Professional and polite cleaning staff. Convenient location for families with Smash Park across the access road. Nearby Trader Joe's for groceries/beer/wine. Would definitely stay again.

The continental breakfast could be improved with more low/no sugar options and scrambled eggs instead of cheesy omelets. Inconsistencies with breakfast hours and availability.

Large well-designed room with convenient charging outlets for electronics. Spacious walk-in shower with liquid dispensers. Easy-to-operate blinds on large windows. Instant hot water and comfortable beds with room-darkening shades. Great location near shopping mall and restaurants.

Great location, nice facility, good breakfast, clean and modern rooms, convenient charging outlets.

Couldn't stay longer.

My wife and I stayed at Holiday Inn Express for a weekend getaway. The rooms were clean and new, with a super comfortable king-size bed and effective room darkening shades. The in-room refrigerator and Keurig added to our convenience. The location was excellent, right across from Jordan Creek Mall and various restaurants. Ample parking was also a plus. The attentive staff and great value made our stay even more enjoyable.

Would recommend this hotel.

Loved the comfortable beds and clean modern bathrooms with great shower heads. The blackout curtains made for a great night's sleep. The breakfast area was spacious and the food was good. a pleasant stay at Holiday Inn Express.

Our stay at Holiday Inn Express in West Des Moines was a great value for the money. The room was clean, spacious, and well-equipped with outlets for our electronics. The hotel's location was convenient and the staff provided excellent customer service throughout our stay.

The breakfast offerings could be improved slightly to include more variety.

The hotel is conveniently located near Jordan Creek mall and several restaurants. It is directly across from a new mall, making it a great spot for shopping. The cleanliness of the hotel is top-notch, with large clean rooms and modern amenities. The staff is friendly and helpful, ensuring a pleasant stay. The breakfast offering is better than the standard hotel breakfast, with a surprising variety of hot and cold options.

All was good.