Exceptional customer service from Miracle and Kiyah, phenomenal breakfast with friendly Jessica, gorgeous and comfortable rooms with spacious layouts, positive and enthusiastic staff, AMAZING lobby spaces for working and relaxing.

We stayed at the Homewood Suites and it was such a positive experience. The staff were kind and enthusiastic, making us feel welcome throughout our stay. The hotel was gorgeous, with the room being roomy and well-designed. We loved the separate room with the kitchenette, as well as the comfortable living room space. The lobby was amazing, offering spaces for work, relaxation, and dining. we highly recommend this hotel and wouldn't consider staying anywhere else when in the area.

Everything was fantastic! 😊

Spacious suite with full kitchen. Tasty complimentary breakfast. Nice pool and basketball court. Convenient location. Professional and friendly front desk clerk. Great amenities - pool table, small market, etc. Pleasant staff.

Nothing bad to say.

The hotel room was spotless, and the staff provided exceptional customer service. They made sure we felt safe while still enjoying the full hotel experience. The location was perfect, close to nearby attractions, and the breakfast options were delicious. The kitchenette was well-equipped, and the pool was clean and well-managed. a comfortable and enjoyable stay.

Nothing bad to say 😊

Good location near mall and pet-friendly atmosphere with provided bags for dog walking. Great for folks who want to bring their furry friends along on their travels. the area around the hotel is great for dog walks, as it is filled with grass and greenery.

The cleaning staff needs better supervision and training. the hallways were often cluttered with bags of trash and the cleaning was inconsistent.

I had a fantastic stay at the hotel. The Homewood Suites at Crossgates Mall exceeded my expectations in terms of customer service, comfort, and amenities. The staff, especially Miracle and Kiyah, were incredibly kind and helpful throughout my stay. The room I stayed in was a king suite, complete with a couch and a full kitchen stocked with dishes and pans. The complimentary breakfast had a delicious variety of options, including bagels, bacon, and eggs. The hotel also had a pool, basketball court, and a market for convenience. The location was perfect, with a view overlooking the mall. I highly recommend the Homewood Suites for a wonderful experience.

That the hotel was not very obvious to find. 🤔

Clean, spacious, and nicely decorated rooms. Comfortable beds. Great fitness room and pool. Decent breakfast options for plant-based diet. Friendly and welcoming staff. Convenient location near shops and restaurants.

my family loved our stay here. the room was spacious and nicely decorated, beds were so comfortable. great amenities like fitness room, pool, and mini kitchen. breakfast had decent options for plant-based. staff was friendly and location was awesome. will definitely come back.

Spacious king suite with a kitchen, couch, and full fridge. Great complimentary breakfast with a variety of options. Relaxing pool and basketball court. Convenient location with a view of the mall. Friendly staff.

The room was spacious, clean and the bed was comfortable. The hotel had plenty of activities including an indoor pool and pool table. The staff were accommodating and friendly, answering any questions I had. The breakfast had a variety of options and there was an outdoor grill available. It was conveniently located near shops and restaurants.

I loved feeling connected at the extended-stay hotel. Late check-out was a treat! Close to airport, universities, and the mall. Played billiards and enjoyed the indoor pool. Great amenities and service!

Maid service got upset because I didn't have a snooze button tag on the door. Weird, right?

We enjoyed our stay. The location was perfect, and the pet-friendly amenities were excellent. Despite some noise issues, the staff was accommodating and made us feel at home. I would recommend Homewood Suites.

I gotta say, I got so much bang for my buck at Homewood Suites. The room was like a mini apartment with a full kitchen and a cozy couch. The hotel staff were super friendly and helpful, and the location was spot-on for all our needs.

The hotel breakfast menu could use a little sprucing up, maybe add some more variety to give guests even more options to choose from.

The hotel's ideal location close to shopping and dining options was well-liked by guests. The spacious rooms with comfortable beds and clean bathrooms, along with great common spaces and pool, were a hit with families. The breakfast offered fresh and name-brand food, with plenty of options. Some guests also appreciated the fitness room, mini-kitchen, and helpful staff.

Some guests experienced issues with the bathroom door or cable/TV connection during their stay.

We loved the cleanliness and spaciousness of the room. The comfortable beds, clean bathroom, and well-stocked kitchen were perfect for our group of four. The hotel facilities, including the common spaces and indoor pool, provided plenty of entertainment. The location, within walking distance to the mall and close to major highways, made it convenient for us. Additionally, the breakfast options were great, and the staff was friendly and accommodating.

Nothing not too like.