The day staff were very friendly and accommodating. The use of the mezzanine and the rooftop terrace was a nice bonus. Appreciated being able to store luggage before and after check-in and check-out. As a business traveler, these facilities were perfect.

Felt like family, no reason to complain.

I must say, the value for money at this hotel was not the best. However, the room I was moved to was much better, with a larger bed and more comfortable facilities. The location was excellent, with easy access to Mount Sinai Hospital and main attractions in Manhattan via the Subway. The staff at the front desk were extremely helpful and polite, always ready to assist. The charm of the building, rooftop terrace, and lounge added to the overall experience. The in-room storage, including the closet and built-in closets, was also a plus. Valet parking was convenient, and I appreciated having it available.

The breakfast selection could have been better, especially with regards to the timing of Sarabeth restaurant next door. It didn't open until 8 am, which made it difficult for those who wanted to have breakfast earlier.

The hotel is situated in a lovely neighborhood in the Upper East Side, with access to great restaurants. The service was impressive, and I particularly appreciated the attention to detail. The room was comfortable and provided basic amenities.

None, all was good.

I recently stayed at Wales Hotel for a few nights while exploring the museums nearby. The location was perfect, with plenty of great restaurants and shops right around the corner. Lorraine, one of the staff members, was incredibly kind and even suggested we take prom photos on the hotel's rooftop terrace. The boutique hotel itself was beautifully maintained and had a friendly atmosphere, making me feel connected to the neighborhood. It was a wonderful feeling to walk back to the hotel after a day at the museum, stopping by a little market to pick up some flowers.

Stayed at Hotel Wales on our third day in NYC after a terrible previous hotel experience. Checked in before the official time and the staff at Wales were incredibly friendly and accommodating. The hotel was very clean and tidy, and the location was perfect for shopping and visiting the park. The housekeepers were also polite and helpful. I would definitely choose to stay at Wales again in the future.

Nothing to dislike about Wales except for the lack of facilities .

We stayed at Hotel Wales for 3 nights while visiting the museums on Fifth Avenue. The staff were incredibly friendly and helpful, going above and beyond to make our stay comfortable. They even had oversize parking for our van and were kind to our dog. The location was perfect and the price was great. The rooms were clean and the bathroom was nice. The meeting area with free coffee and tea, as well as the fantastic roof terrace, were a nice bonus. We would definitely stay here again.

100% Recommend this hotel.

Convenient, clean, and staff were attentive. Room had vintage charm mixed with modern amenities. Location near museums and shops, and not too loud at night. Good value for the price. 24/7 coffee and tea was a nice touch.

Central location, attentive staff, clean room with comfortable bed, convenient amenities.

Nothing to be said.

We loved staying here! The location was perfect, in a quiet residential area, yet close to a great restaurant and all the museums and Central Park. The staff provided excellent service and were very accommodating with all of our requests. The room amenities were also fantastic, including ironing facilities, air conditioning, and an in-room safe. We even got complimentary toiletries which was a nice surprise.

We were very happy with the leisure facilities, especially the free Wi-Fi and 24-hour reception. The restaurant was also great, and the flat-screen TV in our room was perfect for relaxing after a long day of exploring.

We loved staying at this hotel for its convenient location and attractive residential neighborhood. The theaters were just a short walk away, and being close to the park was a great bonus if you wanted to escape the crowds. The room and bathroom were spacious and clean, with very friendly and helpful staff. Breakfast was delicious and well thought out, with a variety of options to choose from. The rooftop view was breathtaking, and the 24-hour lounge was the perfect place to unwind.

The staff was accommodating and friendly. The location was convenient for attractions and the hospital. The rooms were clean and had nice amenities. The hotel had a nice atmosphere. Would recommend for a comfortable stay.

Enjoyed a delightful stay at a charming, elegant hotel with spacious rooms, architectural details, and beautiful rooftop patio. Loved the updated bathroom and complimentary coffee/tea. Only slight noise issue from aircon. highly recommend Wales.

Stayed in the upper east side, very close to museums, park, and subway. Great value for the price. The room was comfortable and cozy, which made us feel right at home. Plus, the hotel offered two complementary facts that were a nice touch.

The noise was a little bothersome since the hotel is located on a busy street. , the room was a bit outdated, and the furnishings could have been updated.

One of the best things about this hotel is its location. Surrounded by great restaurants and cafes, staying at this hotel feels like staying with a friend in a historic home with a lot of unique flair. The rooms on the higher floors provide sunlight, views, and a quieter air-conditioning unit. The bed was big and comfortable, and the room itself was in some ways even nicer than expected. Additionally, facing Madison Ave adds a touch of sophistication to the overall experience.

All was fine and there is nothing that needs improvement.