The hotel is perfectly located near the beautiful botanical gardens and other attractions. Although in a tower that is undergoing an update, the rooms are clean and comfortable with artistic interior design choices. The staff is super friendly and eager to help out, creating an overall positive service experience. The breakfast buffet, albeit a bit expensive, guarantees a great start to the day with delicious pastries, fruits, and yogurts.

The outdoor seating area comes with a bit of inconvenience, especially for people with disabilities.

We had a wonderful stay at this luxurious hotel in a convenient location. The staff went above and beyond to ensure our comfort and satisfaction. They were polite, friendly, and always willing to help. The shuttle service was a great bonus, allowing us to easily explore the surrounding area. The rooms were clean, spacious, and well-equipped with all the necessary amenities. We especially appreciated the comfortable beds and the attention to detail in the room's design. this place provided enhanced comfort and quality services that made our stay truly enjoyable.

We highly recommend this hotel to families looking for a comfortable and convenient place to stay.

We had a fantastic stay at this hotel. The room was spotless and had thoughtful extras that made it special. The bed and pillows were extremely comfortable, ensuring a great night's sleep. Additionally, the helpful cleaning staff and excellent service from Freddy at the front desk made us feel welcome and taken care of. We also appreciated the convenient amenities, such as the coffee/tea box, hairdryer, and beautiful shower with an extra sprayer. The hotel's location was ideal, with close proximity to Whole Foods, Trader Joe's, and Planet Fitness. It was also a convenient drive to various attractions in the north Chicago area, ranging from 20 to 40 minutes.

Not obvious to find.

The hotel staff was fantastic, friendly, and professional. The room was comfortable, clean, and well-designed. The breakfast buffet had a nice variety of options. The hotel provided free parking.

There was nothing I didn't like.

The location was perfect for visiting family during the holidays, and it was only a short 25-minute ride to the airport. The bed was incredibly comfortable, and we loved the Aveda products in the bathroom. Plus, having small bottles of water available was a nice touch.

We felt very well looked after during our stay, and we have no complaints. The hotel staff was pleasant and helpful, and everything about the hotel was excellent.

Good location for family visits and only 25 mins from the airport. Comfy beds and nice decor. Friendly and accommodating staff. Enjoyed the Aveda products and the availability of small water bottles. Convenient shuttle service to school for those who can't drive.

The value for money at Renaissance was excellent! The room was clean, comfortable, and met all our needs. The hotel's location was convenient and the lobby bar/breakfast area were great. What truly stood out was the friendliness and helpfulness of the staff. They made us feel special throughout our entire stay, from the bellman to the front desk staff.

The breakfast option could have been improved with fresher and less soggy food.

The hotel exceeded our expectations in terms of cleanliness and comfort. The rooms were spotless and the beds provided a cozy and peaceful night's sleep. There were also cozy sitting areas throughout the hotel, perfect for relaxing with friends and family. The staff were friendly and attentive, addressing any concerns we had promptly. The location was convenient, with easy access to transportation and a short ride to the airport. Check out times were also reasonable, allowing us to make the most of our stay.

No issues.

Beds were comfortable. Decor was fun. Atmosphere good for families, couples, or business. Convenient location. Staff tried to be helpful. Mattress isolated movement. Thermostat worked. Room not humid or stale. Clean bathroom. Elegant and modern lobby, teenager's favorite. Good for visiting family. Aveda products in the bathroom. Small water bottles available.

Friendly staff, early check-in available, comfortable bed and quality furniture. Nice bar and a decent workout room. Room was clean with extra amenities, including coffee/tea box and hairdryer. Convenient location close to grocery stores and gym.

Great location, stylish rooms, friendly staff, comfortable beds, clean rooms, nice aesthetics.

Nothing to complain about at all.

We had a great stay at this luxurious hotel. The location was perfect for us as it was close to the beautiful Botanic Gardens and just minutes away from a mall, Starbucks, and a Ruth's Crisp restaurant attached to the hotel. The service was impeccable, with friendly and professional staff. They were incredibly accommodating and welcoming, even going so far as to provide a shuttle service for us when we couldn't drive. The room was well-designed and comfortable, with a cozy bed that provided a good night's sleep. We also appreciated the cleanliness of the bathroom, as well as the modern and elegant lobby.

We highly recommend this hotel for families.

The service at this hotel was excellent. The staff, especially the concierge, were eager to help and answer any questions we had. The hotel facilities were clean and well-maintained. The location, near the Chicago Botanical Gardens, was convenient for exploring the area. The transportation options, including a shuttle bus and train, made it easy to get around.

Nothing, all great.

We had a wonderful time at this hotel. The location was perfect for us, as it was close to shops and commercial services and we were easily able to access the leisure activities we wanted. The staff was also friendly and helpful, providing us with everything we needed - from car hire to wake-up service. The room was clean and well-maintained with nice amenities like an in-room safe, trouser press and free toiletries. We also appreciated the restaurant and bar/ lounge area where we enjoyed our in-room breakfast and a welcome drink. However, what really stood out was the fact that this place was very accommodating for my disability - it was truly a big help.

We highly recommend this hotel.

During my recent stay at the Renaissance, I was impressed with the prompt and friendly service I received. One evening, I accidentally left an important item in my room when I went out. The staff, specifically Denise, the phone receptionist, found it and had it waiting for me. It truly showed their dedication to excellent guest service. Additionally, the lobby of the hotel was warm and inviting, creating a pleasant atmosphere. The fitness facilities were also top-notch, allowing me to maintain my exercise routine during my stay. I was pleasantly surprised by the quality of my experience at the Renaissance.