We had a fantastic stay at this hotel. The location was perfect, right next to the arena and just across the street from the convention center. The staff was very friendly and helpful, and they even walked us to the elevator when we checked in. The room was nice and the bed was very comfy. We also loved the variety of drink and food options available at the hotel. this hotel was convenient, clean, and had great facilities.

Couldn't fault anything about our stay.

The hotel's location was perfect for us as it was within walking distance of our destination. The staff were friendly and provided great service, attending to all our needs from extra pillows and towels to the delicious breakfast. The rooms were very clean and comfortable, ensuring a pleasant stay. As a Titanium elite member, I received special treatment due to my level of Marriott membership. Definitely a great value for money experience!

All was fine, no improvements needed.

We had a fantastic stay at this hotel! The hotel staff was beyond helpful and super friendly, making us feel welcome from the moment we arrived. The rooms were clean and updated, ensuring a comfortable stay. The hotel's location was perfect for us, as it was within a mile radius of the downtown area and conveniently connected to the convention center through enclosed walkways. This made it extremely convenient for us to attend our meetings, especially during the rainy and windy weekend. the hotel facilities, cleanliness, parking, and staff were top-notch.

For us, this hotel was ideal.

We loved this place! It's conveniently located close to everything and even has an enclosed walkway to the convention center next door. The staff was exceptional in ensuring everything comes together in an advantageous manner. We really appreciated the room amenities like the tea and coffee facilities as well as the terrace for some fresh air. Plus, the fitness center, swimming pool, and jacuzzi were fantastic!

Conveniently located across from the Convention Center, easy access from I-95, walking distance to the capitol and historic sites. Clean room with minor details. Excellent valet service, quick drivers, and friendly bell hop.

Conveniently located near historic sites and the convention center, with easy access to I-95. The front desk staff were super helpful, and the bartender went above and beyond for a special occasion. The Starbucks in the lobby was a nice touch, and all encountered staff were friendly and accommodating.

The hotel renovation is a total game-changer! The M Club and elevator security feature are a great addition.

Felt right at home, no complaints.

The value for the money was excellent, with an upscale and clean room on the 10th floor. The hotel's location was convenient, within walking distance to the national theater, and the staff was amazing, providing exceptional service.

Food for breakfast could be improved by ensuring prompt delivery and better communication for room service orders.

Great value for money hotel right by the convention center, with attention to detail and outstanding service from the staff. The rooms on the upper floors have a wonderful view and even include a pull-out couch. Delicious breakfast is included in the price!

All was perfect during my stay.

Had a nice Christmas stay in Richmond. The hotel offered clean rooms and comfortable beds, perfect for a good night's sleep. The location was great, with a key location near the Richmond Coliseum, making it convenient for attending concerts and avoiding traffic. Another advantage was the friendly and helpful staff, who were willing to go the extra mile to ensure a pleasant stay.

There were a few drawbacks during my stay. The hotel appeared dated, with older furnishings and smaller bathrooms.

Convenient location, excellent service, clean rooms, comfy beds, welcoming lobby.

No negatives from this place.

The shuttle bus provided by the Marriott made our stay exceptional. We were able to easily explore the downtown area and visit various restaurants thanks to their convenient service. The housekeeping staff ensured that our suite was always clean and even left a personal note, which added a special touch. The concierge staff was friendly and went out of their way to provide personalized service. Special shoutout to the drivers, George and Gabriel, who were extremely knowledgeable about the best local restaurants.

As a business traveler, the Richmond Marriott was perfect. The lobby had a beautiful and comfortable ambiance, complete with a Starbucks and a nice little bar and restaurant. The staff was incredibly friendly and greeted me as soon as I walked in, walking me to the elevator. The room itself was lovely, with a comfy bed and a nice view of the downtown area. The hotel's location was ideal, just across the street from the convention center, making it convenient for attending events there.

Felt right at home, no complaints whatsoever.

The staff at the Richmond Marriott provided exceptional service, going above and beyond to make our stay comfortable and enjoyable. The shuttle driver, Gabriel, was especially helpful. The location was convenient and the lobby was beautiful. Overall I highly recommend this hotel.

Clean lobby, excellent customer service, helpful staff, great beer selection in the bar, convenient Starbucks in lobby, clean and updated rooms.

Nothing not to like.