I recently stayed at the Sheraton in Springfield for a few nights. The front desk staff were amazing and provided excellent service. I especially want to acknowledge the manager who was very organized and on top of everything. The peaceful and serene ambiance of the hotel made my stay truly relaxing. I even extended my stay because of it. The housekeeping staff, apart from one minor issue with the tub, were fantastic throughout my stay. The hotel also provided a complimentary van to take me to a train show, which was greatly appreciated. The pool and gym staff were wonderful, and I loved the pool area and outdoor deck. The hotel's proximity to the casino was also a plus. Lastly, the late-night food staff and shuttle driver provided superb service. the staff went above and beyond to make my stay enjoyable. Thank you, Sheraton!

Would recommend this hotel.

We recently stayed at a hotel that had a great location, close to some delicious restaurants and even the Basketball Hall of Fame. We were impressed by the way they handled everything, from the check-in process to the cleanliness of the room and the bathroom. The room was spacious and had comfortable beds, while the bathroom had a great shower with nice marble walls. The staff provided excellent service and we enjoyed a tasty breakfast buffet in the morning.

The hotel could improve on their soundproofing as noise could be heard from outside the room, which interrupted our sleep at times.

The location was excellent, right next to City Hall and close to the Basketball Hall of Fame. The hotel facilities were very good, with plenty of towels and a warm comforter. Parking was easy and there was a gratis van provided by the hotel for transportation to the Eastern States train show. The staff was kind and accommodating, impressed by the way they handled everything.

Everything was fantastic; I have no complaints.

I had a fantastic time at the hotel! The front desk staff was welcoming and warm, making my check-in experience a breeze. The corner room I reserved had a beautiful view with windows all throughout, exceeding my expectations. The cleanliness of the hotel was impeccable, and the comfortable beds provided a great night's sleep. The location was perfect for me as I wanted to visit attractions within walking distance, such as Symphony Hall and several great restaurants. Additionally, being close to the MGM casino was a bonus. I would highly recommend this hotel for its friendly staff, stunning views, cleanliness, and convenient location.

No negatives from this place.

Quiet and comfortable room, with a cozy bed for a good night's sleep. The room was clean and well-maintained. The staff at the restaurant was very friendly and prompt in serving us. we had a pleasant stay.

The staff at the hotel were very helpful and friendly, providing excellent service throughout my stay. The location of the hotel was convenient, with easy access to taxis and a complimentary van service to nearby attractions. Additionally, the bed in my room was extremely comfortable, ensuring a good night's sleep.

My experience at the hotel was marred by some negative aspects. the housekeeping staff disturbed me early in the morning, causing unnecessary disruption to my sleep.

The view from our room was amazing, overlooking the city. The bed was very comfortable, and the receptionist had great tips on where to dine. I recommend this hotel.

The bed was incredibly comfortable and provided a good night's sleep. The hotel's location was convenient, with easy access to nearby attractions and amenities. Additionally, the staff members were friendly and helpful, making the overall experience enjoyable.

The service at the in-house restaurant could have been improved, as there seemed to be a lack of waitstaff during peak dining times. Furthermore, check-in was slow and not very informative, requiring multiple calls to guest services for basic information.

As young holiday goers, we loved the convenient location for our event in the ballroom. The beds were so comfortable and the water was piping hot!

Felt so relaxed, no reason to complain.

I was pleasantly surprised by the attention to detail at this hotel. From the birthday balloons and note for my daughter to the clean and fully remodeled room, it was clear that the staff put in effort to make our stay special. The location of this hotel was great, being connected to a parking garage and a mall via a walkway. It made it convenient for us to explore the area and visit attractions like Six Flags. The staff at this hotel were incredibly helpful and kind. They were always ready to assist us with any requests or questions we had, making us feel welcome throughout our stay.

No major issues, everything was just as expected.

Friendly staff, quiet rooms, comfy bed, prompt service, convenient location, pleasant restaurant server.

Nothing all good.

The room at this hotel was very comfortable, with a soft and fluffy bed that provided a great night's sleep. The bathroom was also spacious and well-appointed, with a large glass-enclosed shower and plenty of counter space. Additionally, the hotel is conveniently located near the Big E and the Springfield Museums, making it easy to explore the area.

The service at the front desk was inconsistent, with some staff members seeming clueless and unaware of certain amenities. Additionally, the walls and doors of the rooms were quite thin, which could be bothersome for light sleepers.

I had a great value for my money at this hotel. The room was spacious and cozy. The location was convenient, with easy access to the parking garage and well-marked signage. The staff at the front desk were amazing, providing a warm and welcoming check-in experience.

The breakfast selection could be improved with a wider variety of options.

Remarkable staff, clean room, ideal location, extra towels and pillows provided, nice lobby, dining options within hotel.

For us it was ideal.

The breakfast buffet lacked "real eggs" and warm muffins. Hotel is quiet with responsive staff. Front desk was awesome. Good staff was helpful. Housekeeping manager was understanding and well-organized. Peace and serenity made me extend my stay. Needed to clean tub myself. Rest of housekeeping staff was great. Desk staff was remarkable and provided extra towels and pillows. Bed was soft but comfy. Coffee and breakfast service was prompt and pleasant.