Manager ensured smooth room changes. Excellent dinner advice, accurate area information, and volunteered to take group pictures. Great experience overall. Parking for boat was ample. Friendly and accommodating staff. Soundproof rooms. Clean, well-stocked breakfast area. Satisfactory room amenities.

We stayed at a fantastic hotel in a great location for our quick trip. The staff went above and beyond to cater to a group of elderly tourists. It was amazing to see them in action, ensuring everyone was well attended to. The room had a powerful air conditioner, and the hotel was conveniently close to our destination, as well as other essential businesses like Walmart, a gas station, and fast food places.

Would recommend this hotel.

I recently stayed at a hotel in Shawano for a few days and had a fantastic experience. The staff at the hotel were extremely friendly and accommodating, especially considering the chaos of our original credit card not working. The check-in process was relatively smooth and the location of the hotel was great - right in the midst of downtown, making it convenient to explore the area. The rooms were clean and comfortable, with soundproof walls for a peaceful night's sleep. The parking situation was also excellent, as we were able to easily find a spot for our boat. a wonderful stay!

Would be happy to recommend this hotel.

The breakfast met my needs, with a hot entree like biscuits and gravy occasionally available. The location, just off Old State Highway 29 through town, was peaceful and provided a restful night. The staff was friendly and helpful, even during a credit card issue. Check-in was smooth and the facility's location was convenient, right in the heart of downtown. The rooms were soundproof and the atmosphere was clean and pleasant. The general manager went above and beyond to ensure our group had a great stay, offering dinner advice, area information, and even taking group pictures. the West Lake Lodge provided great amenities and a pleasant experience.

I felt at ease during my stay and had nothing to complain about.

Friendly staff, clean rooms, helpful manager, great dinner advice, area interest info.

Nothing.

The hotel was in a convenient location, close to key attractions and amenities. the rooms were clean and comfortable, with a mini fridge and ample towels provided. the breakfast area was well-stocked and clean, making it easy to start the day off right.

The staff could use some improvement in their customer service skills. the check-in process was a bit disorganized, with the night clerk not properly dressed for the front desk.

Friendly staff, clean room and bedding, good breakfast, convenient location, ample parking.

My recent stay at a hotel in Shawano was quite enjoyable. The room was clean and comfortable, providing a good night's sleep. The bathroom was also clean and functional. Additionally, the service at the hotel was exceptional. The staff was knowledgeable and made me feel welcome throughout my stay. The breakfast offered was also great, with a variety of options to choose from. Despite some minor drawbacks mentioned in the reviews, overall I would recommend this hotel for a pleasant stay.

We had a fantastic stay at this hotel in Shawano. The room air conditioner worked amazing, keeping us cool and comfortable throughout our stay. The hotel's location was very convenient, being close to our destination and other needed businesses like Walmart, gas stations, and fast food places. The hotel facilities were clean and well-maintained, and the staff did an excellent job attending to the needs of a bus load of elderly tourists. Despite the chaos of one of our credit cards not working, the staff remained friendly and made the check-in process relatively smooth. The hotel's downtown location made it easy to explore the city and find everything we needed.

Friendly staff, smooth check-in, great downtown location, soundproof rooms, good customer service.

Almost perfect.

Plentiful and delicious continental breakfast, impressively clean rooms with new bedding, fridge and microwave in the room, close to everything we needed, fresh-smelling rooms, clean and comfortable bed.

Everything is what I need and want.

The room was clean, comfortable, and smelled fresh. The bathroom was clean and functional. The hotel staff was friendly and helpful, providing dinner advice and area interest information. The general manager personally ensured our group's bookings were accommodated and even volunteered to take group pictures.

Nothing all good.

The room was clean and spacious, with a comfortable bed for a good night's sleep. The front desk staff were friendly and helpful, ensuring that all my needs were met. The location was convenient and the hotel offered great value for the price. I highly recommend this hotel for a pleasant stay.

The room air conditioner worked amazing. The location of the building was very close to our destination and other needed businesses. Staff was super friendly and very accommodating. Parking situation was great, we were pulling a boat and there was plenty of parking. Rooms are pretty soundproof as well.

Felt lucky, no reason to complain.

The value for money at this hotel was excellent, and the room was clean and comfortable. The location was great, right in the heart of downtown, making it convenient to explore the city. The staff at West Lake Lodge were incredibly friendly and helpful throughout our stay.

The breakfast option could have been improved with a wider variety of fruits.