We had an amazing stay at this hotel. The staff was incredibly helpful, providing us with a list of nearby restaurants open for dining. The location of the hotel in the heart of downtown was perfect, allowing us to easily explore the old town area. The hotel facilities were top-notch, with beautifully decorated rooms that had a nod to the colonial past while providing modern comforts. The comfort of the bed, high thread count sheets, and amenities like a TV with a wide range of cable channels and complimentary snacks made our stay even more enjoyable.

It was all superb.

Amazing staff, provided helpful restaurant list. Upgraded to Washington room. Perfect stay, will return! Incredible history, swanky decor, central location, comfy bed. Walking distance to everything for Halloween. Warm, cozy, attention to detail. Delightful breakfast and chance to socialize. Friendly, helpful hosts.

Great communication, spacious room, beautiful decor, gorgeous bathroom, comfortable bed, cozy fireplace.

Nothing, no complaints at all.

Convenient location, easy parking option, and beautiful decor. Room 7 was nicely furnished with a comfortable bed and a great bathroom. Enjoyed the evening on the patio. Helpful staff provided nearby restaurant suggestions. a perfect stay with upgrade opportunity. Will definitely return!

The Merchant exceeded our expectations with its great location and charming decor. we highly recommend this hotel.

The Merchant in Salem was a treasure! Gorgeous rooms, convenient fridges, lovely staff. Perfect location for Salem attractions. Warm, cozy, attention to detail. Delicious breakfast, chance to socialize. Friendly and helpful hosts. We will be back!

Everything was fantastic.

I absolutely loved my stay at this hotel! The attention to detail was fantastic, from the beautifully decorated rooms to the great shower in the bathroom. The location was perfect, right in the center of everything, making it easy to explore the area on foot. The staff were incredibly friendly and helpful, ensuring that my stay was enjoyable from start to finish. Additionally, the breakfast provided a variety of tasty options, making for a great start to the day.

The only minor issue was some noise from outside, but overall, everything was okay.

This hotel was perfectly situated in a busy area, with lots of shops and restaurants close by. The rooms were beautifully decorated and equipped with fireplaces, while the heated bathroom floors were an added luxury. The level of service was outstanding and the staff was attentive to our every need. We thoroughly enjoyed the delicious breakfast and snacks. Moreover, the gluten-free options were much appreciated.

On some nights, the hotel area can get a bit noisy due to nearby bars and restaurants, which may disturb light sleepers.

Centrally located hotel with modern amenities, beautiful design, and friendly staff. Comfortable and spacious rooms with great showers. Convenient complimentary breakfast and snacks. Quiet and well sound-proofed. Parking available at an additional charge.

The hotel was located right in the heart of the action, making it super easy to explore all the nearby attractions and restaurants. The staff were incredibly friendly and went out of their way to make sure we were comfortable. The room was lovely, with a great shower and a comfortable king size bed. Breakfast was delicious and the attention to detail was impressive.

Everything was just perfect.

I recently stayed at The Merchant for a few nights and had a fantastic experience. The touchless check-in process was so easy and convenient. We opted for on-site parking, which was well worth the extra cost for the peace of mind it provided. The hotel's location is unbeatable, right in the heart of downtown and surrounded by incredible restaurants and unique witchy shops. The staff was incredibly helpful and friendly, and the property itself was immaculate and well-maintained. I loved the modern yet historic vibe of the hotel, and the commons room on the main floor was a great spot to relax with a Kurig coffee, snacks, and filtered water with the option of still or sparkling. Checking out was a breeze, and our room was beautiful, with heated bathroom floors and a cozy gas fireplace.

I would be happy to recommend this hotel.

The location of this hotel is unbeatable, right in the heart of all the action. You'll be surrounded by restaurants, landmarks, and shops, making it incredibly convenient to explore everything this vibrant city has to offer. Plus, the staff here is young and friendly, always ready to assist with a smile.

All was just fine, no complaints whatsoever.

We loved staying at this hotel right in the heart of downtown. The location couldn't have been better - we were right in the city center, with everything just a few minutes walk away. The hotel facilities were outstanding, from the beautiful design and decor to the cozy and comfortable rooms with their super comfy beds. The cleanliness was top-notch, and we appreciated the thoughtful touches throughout our stay. The staff provided outstanding service and made us feel welcome. The breakfast was delicious, and we loved that they provided free snacks. this hotel offered the perfect combination of a prime location and a wonderful experience.

There was nothing we didn't like.

Great location in the heart of a historic city, close to attractions and dining. The hotel's decor was charming and had a cozy atmosphere. The room was beautifully decorated and spacious, with a comfortable bed and a lovely bathroom. I also appreciated the complimentary snacks available 24/7 in the pantry.

The noise from the busy street outside made it difficult to sleep at night, and the rumbling of the subway passing underneath the hotel was disruptive. The lack of staff presence during our stay was concerning, as there was no one available to address our concerns or provide any cleaning services.

The Merchant exceeded our expectations with its beautiful decor, comfortable rooms, and convenient downtown location. The provided toiletries were a pleasant surprise, and the complimentary snacks were a great touch. The veranda outside our room added a charming touch to our stay.

Felt like a home away from home, no complaints.