We absolutely loved this hotel! The cleanliness was impeccable, with state-of-the-art modern furniture and equipment throughout. The staff was friendly and polite, especially the manager. The hotel facilities were fantastic, with a cozy lounge area and a small but sufficient gym. The location was perfect, situated on the Upper West Side, a neighborhood with parks and relative quiet, away from the craziness of midtown. We enjoyed exploring the area and found lots of nice small restaurants and shops nearby. Additionally, we were thrilled to be close to Central Park and several museums, including Columbus Circle.

Nothing bad to say. We had a fantastic stay and would highly recommend this hotel.

I had a wonderful stay at the Wallace! the location in the Upper West Side was perfect for me - away from the hustle and bustle of Times Square, but still close to Central Park and the subway. the Queen Suite I stayed in was spacious and comfortable, with a lovely kitchenette. the staff were friendly and welcoming, and I enjoyed the live entertainment in the bar. a great choice for my trip.

Everything was great! 👍

The location of the hotel was perfect, just a short walk from the subway. The room itself was beautifully decorated and spacious, ideal for young families. The staff were friendly and helpful, making our stay comfortable.

Felt super comfortable, nothing was too much trouble.

Great location, close to Central Park and museums. Helpful and friendly staff, recently renovated rooms with plenty of sockets and USB chargers. Convenient for subway stations and delicious restaurants nearby. Would recommend. Live music at the bar was a nice touch.

Spacious rooms, helpful staff, convenient location, premium bedding, rain shower.

Nothing is perfect.

We loved staying at this hotel in downtown Manhattan. The location was perfect, with Central Park just a short walk away. We enjoyed exploring the vibrant neighborhood and trying out the excellent restaurants nearby. The staff was incredibly friendly and helpful, making our stay even more enjoyable. Our room was spacious and had a lovely view of the city. The bathroom was clean and modern, with a fantastic shower. we had a great experience at this hotel.

That the hotel didn't have a bar or breakfast area, but we understood that they were considering adding these facilities in the near future.

The hotel's location was convenient and within walking distance to the subway at 72nd street and to Broadway. It was also easy to reach Times Square from here. The room and bathroom were comfortable and clean, with great service from the staff. Breakfast was not mentioned but the fireplace in the lobby was a nice touch. Some rooms had a great view and there were a few facilities like the bar/restaurant or a suite upgrade.

Some guests mentioned external noise levels as a downside, but this was not directly related to the hotel.

This hotel offers exclusive amenities and luxurious comforts that satisfied our needs. the staff was accommodating and friendly from the moment we arrived, providing exceptional service at every turn. the room was spacious and well-equipped, with all the necessary facilities included.

The only minor issue was the absence of a bar/lounge area, which would have made for an even more enjoyable and relaxing stay. we understand that this may be a temporary issue and should be addressed soon.

We had a fantastic stay at this beautifully renovated hotel. Our room was modern and well-equipped with plenty of sockets and USB charging points. The staff was friendly and helpful throughout our stay. Although there was some noise from building work next door, it didn't ruin our experience. I highly recommend this hotel.

Loved my Christmas stay! the best aspects were the friendly staff who even gave me complimentary champagne and cookies upon arrival, and the clean and comfortable rooms. the location was unbeatable, just steps away from Central Park and close to the subway for easy access to all the sights. the beautiful lobby with cozy fireplace was another advantage that I enjoyed.

The worst aspect was the noisy ventilation that kept me up at night. there was some maintenance work being done outside that caused some disruption during the day.

The location of the hotel was excellent, making it easy for us to explore the city's attractions and conveniently access the subway. The room we stayed in was spacious and comfortable, with luxurious finishes and a stunning view. The service provided by the staff was exceptional, from the warm welcome at check-in to their helpfulness in providing us with useful information and extra amenities for our room. The bathroom was beautifully designed and had great water pressure. The hotel also offered a range of facilities, including a lobby with a lovely fragrance, two elevators, and remote-controlled blackout shades and lighting.

That we couldn't get a late check-out, but the hotel was accommodating by securely storing our luggage until we were ready to leave.

We stayed at a wonderful hotel that was located in a peaceful area of the city. It was close to Central Park, the American Natural History Museum, and great shopping outlets. The room was beautifully designed and well-maintained with comfortable beds. The bathroom was clean and well-equipped, although it lacked hooks for hanging clothes. The hotel staff was extremely helpful and friendly, making us feel welcome throughout our stay. We especially loved the cozy lounge area with a gas fire, perfect for relaxing after a long day. the hotel provided a comfortable and enjoyable experience.

Some of the front desk staff could have been warmer and more attentive to guests' needs.