The hotel was very modern and clean, with spotless rooms and a pleasant smell upon entering. The staff were extremely helpful and friendly, making our stay perfect from the moment we checked in. The location was great for exploring the area, with easy access to nearby cafes and restaurants. The breakfast at Jake's Cafe was delicious, with efficient and friendly staff ensuring a quick and satisfying start to the day. Room service exceeded expectations, providing great food and service right in the comfort of our room.

The on-site restaurant did not live up to expectations, with multiple disappointing meals and questionable quality. The breakfast situation for a group event was poorly handled, causing delays and disappointment among guests.

As someone who likes to take off early, I loved the efficient and friendly staff at the front desk. The restaurant had a wide selection of vegetarian options and the bed was like sleeping on a fluffy cloud. The hotel was immaculately clean and had a modern design. The outdoor sitting area in the lobby was a great touch. The smart device, Alexa, was helpful and the robot in the lobby was a fun addition.

Felt exceptional, no complaint.

The Westin in Buffalo offers amazing staff, clean and new-looking hotel, comfy and plush linen beds, and delicious food.

Felt very welcome, nothing too much trouble.

Located in a bustling district, the hotel is conveniently close to many attractions and several restaurants, making it a great base for exploring. The rooms are spacious and clean, with luxurious bathrooms and comfortable beds. The hotel offers modern amenities such as Alexa and even a robot butler for a unique experience. The attentive and proactive staff provide excellent service, going above and beyond to ensure a memorable stay.

Breakfast service could be improved, with delays and confusion over the menu options.

We had a fantastic stay at this place! The staff went above and beyond to make sure we were comfortable and satisfied with our accommodation. They were friendly, helpful, and provided excellent service throughout our stay. The location of the hotel was perfect, as it provided easy access to a variety of restaurants and convenient parking options. The room was clean and the bed was incredibly comfortable, like sleeping on a cloud. The amenities in the room, such as the ironing facilities, hair dryer, and tea/coffee facilities, added to our overall comfort. We also appreciated the restaurant and bar/lounge area, as well as the snack bar, which provided delicious options for dining. The staff, especially the Bellhop, Steve, went out of their way to provide insider tips on local restaurants and even scheduled a driver for us. The level of service and attention to detail was wonderful.

I highly recommend this hotel to family and friends.

I recently stayed at Westin for a weekend getaway and it was fantastic! The hotel had a modern design and the lobby's outdoor seating was a great touch. The staff, especially Natalie at reception, were welcoming and helpful. The room was spacious and the bed was incredibly comfortable. I loved having an Alexa in the room to assist with weather, food recommendations, and even history facts. The lobby robot was also a fun addition. my wife and I had a wonderful time and would definitely recommend this hotel.

Would definitely recommend this hotel.

Spotless hotel, friendly staff, luxurious beds, convenient location, helpful shuttle service.

Nothing all good.

Friendly staff, spacious room, good food and coffee, overall enjoyable stay.

Excellent service. Friendly staff. Clean and modern rooms. Comfy beds. Convenient shuttle.

We stayed at this place and had a great time! The location is perfect, with many attractions nearby and several restaurants just across the street. The staff was very accommodating and helpful, making sure we were satisfied with our stay. We enjoyed the room amenities, including the comfortable bed and the facilities for making tea and coffee. The hotel also offers great leisure facilities, such as the fitness centre and the bar/lounge area.

The hotel provided us two free drink coupons which was very thoughtful. the hotel is in a great location close to restaurants and shopping. the bed was comfortable and the room was clean.

Our romantic escape at the hotel was not quite as romantic as we had hoped. the walls were very thin and we could hear everything our neighbors were doing.

I had an amazing stay here. The hotel was clean and had excellent facilities. The parking was convenient and affordable. The location was great as it was right in a bustling district and there were plenty of restaurants nearby. Additionally, the hotel provided transportation to many attractions in this city.

Can't fault anything about it.

I had an excellent stay at this hotel. The bed and room were super comfortable and well decorated, creating a sleek and deluxe feeling. I particularly appreciated the easy-to-use showers and the wide hallways off the elevator. The staff was incredibly helpful and friendly, even providing a great referral for a nearby hair appointment. The central location was perfect for accessing restaurants and other attractions. I highly recommend this hotel.

The staff were accommodating, ensuring satisfaction. The upgraded room was nice. Excellent stay with friendly people, beautiful lobby, awesome restaurant. Convenient parking. Robot on staff. Comfortable and clean beds. Useful shuttle. Nice modern design, spacious and comfortable. Outdoor sitting is a good idea. Staff welcoming and helpful. Spacious room with comfortable bed. Alexa was helpful. Robot in lobby is a good touch. Enjoyable stay.

I can't say enough about the convenience and thoughtfulness of The Westin Buffalo. As a frequent traveler, it's often difficult to maintain my fitness routine, but this hotel has it all covered. The fitness center is well-equipped with everything I need, including Peloton bikes! It's a game-changer for me. The staff is friendly, the rooms are spacious and well-maintained. I highly recommend this hotel for a comfortable and convenient stay.