Located in a prime area, this place offers incredible service with polite and friendly staff who went out of their way to offer exceptional assistance. The room is spacious, clean, and equipped with all the basic amenities like mini-bar and tea/coffee facilities. The hotel provides additional facilities like car hire, dry cleaning, and laundry service. My stay here was made more comfortable with the shuttle service provided which saved me the hassle of finding transport. The best part of my stay was the incredible spa with a jacuzzi and massage facilities which made for a truly relaxing experience.

I recommend this hotel to all.

Based on our recent stay in Hanoi's old quarter, I highly recommend this hotel. Its location is unbeatable, with easy access to the local attractions, restaurants, and supermarkets within a short walking distance. The rooms were clean, tidy, and well-maintained, providing a comfortable space for young families. The staff was attentive and helpful, ensuring a memorable experience. Additionally, the breakfast options were delicious, especially the Pho.

It would be beneficial if the hotel provided better signage for their food options, as it was unclear what some of the items were.

We got great value for our money at this hotel. The rooms were clean, tidy, and beautifully designed. The location was perfect, just a short walk away from the city center and Hoang Kiem Lake. The staff went above and beyond to accommodate our needs and were always friendly and kind.

The menu for breakfast could be improved with clear labels for the food items.

We had a wonderful stay at a hotel in Hanoi. The property was conveniently located within walking distance to the main attractions and restaurants. The front desk attendants, James and Rose, were incredibly friendly and helpful. The rooms were spacious, clean, and the beds were extremely comfortable. The hotel manager, Mrs Moon, went above and beyond to ensure our stay was enjoyable. She upgraded our rooms to family rooms without any additional cost and provided us with helpful instructions. The entire staff was polite and the breakfast was delicious. We highly recommend this hotel to others.

Everything was fantastic! 😊

We loved the warm welcome from Ms. Moon - she greeted us with enthusiasm and made us feel right at home. The attention to detail was exceptional, and they even bid us farewell on the day of check-out. The room we stayed in was spacious and had two comfortable queen beds, perfect for our party of four. The cleanliness of the room was top-notch, and we enjoyed the natural sunlight that filled the space when the windows were opened. The location of the hotel was excellent, only a 5-10 minute walk from the lake area which offered shops and restaurants that stayed open late at night.

We felt quite safe during our stay and had no complaints.

Polite and friendly staff. Beautifully decorated room for our wedding anniversary. Clean and comfortable with luxury pillows and mattress. Good location near Old Quarter. Breakfast had fresh fruit and vegetables.

Comfortable and clean room. Helpful and professional staff. Generous and delightful breakfast. Great location in Hanoi

The breakfast options were limited, but the fresh fruit and vegetables were a delightful surprise. The hotel's location near the Old Quarter was perfect for exploring the city. The attentive and helpful staff, especially Mrs. Moon, made our stay worry-free. I would recommend this hotel for a memorable and wonderful experience.

During my Christmas stay, I loved the hospitality of the staff who went out of their way to suggest places to eat and visit. the rooms were clean, and the beds were comfortable, making it an ideal place to rest after a long day out.

Our room lacked a window, which created a slight inconvenience, and the bathroom floor would get wet because of the leaky shower. Although the location was central and accessible, the noise from the street could be bothersome at times, affecting my sleep quality.

Convenient location near Thang Long Water Puppet Theatre and the Huc Bridge/lake. Clean, tidy, and well-maintained rooms. Breakfast options available in a small dining area. Helpful and friendly staff, especially Miss Nga. Offered use of spa room washroom for freshening up before departure.

Great service, staff went above and beyond to help with everything. Luxury cruise experience with beautiful rooms, tasty food, and fun activities. Helpful in retrieving lost items. Recommended!

Walking distance to sites and restaurants, friendly and helpful staff, clean and nice rooms, comfortable beds, spa hotel with massage, large and luxurious rooms.

Nothing bad to say.

The room was spacious and comfortable, and the location was perfect, just a short walk from the historical center. The staff, especially Ms. Moon, were extremely helpful and accommodating, making our stay even better.

Food for breakfast could have been improved with more variety or options.