our stay at bonsella was absolutely fantastic. it surpassed our previous experience in hanoi and provided the perfect escape from the chaos of the city. the friendly staff, spacious room, and delicious breakfast made our stay unforgettable.

One small hiccup was the difficulty our taxi had dropping us off due to road closures on the weekend.

Efficient check-in process with helpful resources. Friendly staff who knew our names. Comfortable and clean rooms. Delicious breakfast. Personalized letter and gift from the manager upon check out.

The hotel we stayed at during our city trip was awesome! the breakfast was diverse and filling, and they even provided us with complimentary snacks for the day. the location was perfect, right in the heart of the shopping district, which made it super easy to get around and find great restaurants to eat at. On top of all that, the staff were incredibly friendly and welcoming.

The only thing I would say is that the room was a bit on the small side, but that's to be expected in a city hotel. we had a fantastic experience and would definitely stay there again.

The hotel is perfectly located just seconds away from a beautiful lake. It is also conveniently situated near the old quarter and other main attractions of the city. The rooms are nicely decorated and clean. The staff is incredibly nice and helpful, going above and beyond to ensure a pleasant stay. The breakfast is delicious with freshly-cooked omelettes and a variety of options.

As business travelers, we appreciated the well-equipped meeting rooms and reliable Wi-Fi.

Felt fine, no complaints whatsoever.

I want to thank the staff at Bonsella for going above and beyond during our stay. They quickly resolved a mix-up with our room and ensured that we had twin beds as requested. The room itself was spacious and comfortable, with all the amenities we needed. The location was perfect, only a short walk from the lake and surrounded by great dining options. The breakfast buffet on the rooftop offered a variety of delicious choices and had a lovely city view. The exceptional service and convenient location made our stay truly enjoyable. I highly recommend Bonsella Hotel for a wonderful stay in Hanoi.

Staying here was a wonderful experience. The hotel is located in the perfect spot, just a few steps away from the lake. The room was exceptional, equipped with all amenities I required and more. I appreciated the cleanliness and attention to detail of the housekeeping team. Breakfast was a highlight, with plenty of choices to cater to all tastes.

I highly recommend this place.

Impeccable service, friendly staff, delicious breakfast , spacious and clean room, comfortable bed.

Nothing not to like.