As business travelers, we were impressed by the friendly and helpful staff at Golden Sun Palace. The hotel offers a menu style breakfast with both western and Asian options, including delicious pho. The location is central, allowing for easy exploration of the city. The rooms are clean and the bathrooms are modern, with shower cabins that keep the rest of the bathroom dry. the staff and amenities at Golden Sun Palace made our stay comfortable and enjoyable.

We felt welcomed into the Golden Sun Palace family and had nothing to complain about. The staff, including Justin, provided exceptional service and made our time in Hanoi unforgettable.

This hotel in the Hoa Kiem district is a gem! The location is perfect for a first visit, nestled in a busy area of the Old Quarter. Despite being tucked away in a dark alley, it offers a sense of tranquility and privacy. The staff at this hotel are exceptional, always going the extra mile to ensure a comfortable stay. They willingly recommend local tours and dining options, making you feel truly at home.

No improvements needed. Everything was just perfect during my stay here.

Attentive and helpful staff

During our stay at Golden Sun Palace, the staff went above and beyond to ensure our comfort. They were always ready to assist with any requests or questions we had. One evening, when we arrived back to the hotel late, the door was closed. However, the staff member on duty quickly opened the door for us and greeted us with a friendly smile. Despite the late hour, he graciously welcomed us back each time we returned late. Their dedication to excellent service was truly commendable.

Great location for exploring, with a must-visit night market nearby. Excellent value for money. Super helpful staff, especially Daisy who provided useful tips. Stayed here multiple times between trips, always greeted warmly. Fantastic Sa Pa trek arranged, with a wonderful local guide and friendly group.

The staff were incredibly helpful and attentive, providing top-notch personal assistance. The rooms were clean, spacious, and comfortable. The location in the Old Quarter was perfect for exploring. The breakfast menu offered a wide variety of delicious options.

Can't think of anything.

The hotel is conveniently located within walking distance of many of the city sights, including the central lake. It is also right at the center of the old town, with everything close by. The rooms are comfortable and tidy, with a big shower in the bathroom that can easily accommodate two people. The breakfast menu offers a wide variety of choices and the food is fresh and delicious.

The mattress in the room is a bit hard for some guests.

The hotel's central location close to the lake, and its proximity to silk and quality gift shops make it an ideal base for exploring the city. The staff are incredibly helpful and go above and beyond to ensure a memorable stay. The room was clean, comfortable, and well-kept, providing a relaxing and enjoyable experience. The breakfast offered was delicious and satisfying.

None.

We had a delightful stay at Golden Sun Palace. The staff went above and beyond to assist us when my partner fell ill, even offering to bring breakfast to our room. The room itself was lovely and clean, with a comfortable bed and bathroom. The location was also very convenient, within walking distance of attractions and markets. I highly recommend this hotel for their exceptional service and comfortable accommodations.

I had an amazing stay at this hotel. The staff, especially Kelvin and Justin, were incredibly helpful and resolved a mistake I made with my cruise dates. The hotel is located close to the center of the city, making it easy to walk to all the attractions around the beautiful Hoan Kiem Lake. The breakfast offered a delicious menu with both Western and Asian options. All in all, the cleanliness, hotel facilities, transportation options, and the helpfulness of the staff made my stay truly enjoyable.

All was perfect.

We had a fantastic stay at this hotel in Hanoi. The staff were excellent, really helpful and friendly. They upgraded us to a spacious deluxe room with luxury fittings. The location is great, right in the middle of the old quarter, within walking distance to the main attractions. The hotel is clean and the facilities are top-notch. Despite facing the noisy street, the double-glazed windows ensured a peaceful and quiet environment inside. The breakfast offered a menu selection of both Western and Asian dishes, with the Pho being a personal favorite. the staff, cleanliness, facilities, and convenient location made our stay memorable.

No negatives from this place.

Welcomed back like old friends, felt like coming home. Super friendly and helpful staff. Loved the breakfasts, location, and amazing staff. In the center close to everything. Can step out on the street and into the wonders of the city.

Central location, close to souvenir shops and restaurants. Convenient for exploring the city.

No windows in the room, not recommended for claustrophobic guests.

This hotel is a hidden gem in the heart of Hanoi's vibrant old quarter. The location is fantastic, with the famous Hoan Kiem lake just a short walk away. It's also within walking distance of many must-see sights and all the shopping streets and restaurants in the area. The rooms were great, large, comfortable, clean, and had attractive and well-designed bathrooms.

All was perfect!

The staff at this hotel went above and beyond to make our New Year stay unforgettable. They treated us like family and were always there to assist with any request. the location is perfect, right in the heart of the city, making it easy to explore all the attractions. We especially enjoyed the delicious welcome tea and fruit juice upon arrival.

There was honestly nothing to dislike about our experience at this hotel. the staff was incredibly helpful and friendly, the location was ideal, and the amenities exceeded our expectations.

This hotel is a hidden gem in the heart of a bustling area perfect for first-time visitors to this vibrant city. The location in the Old Quarter means you are surrounded by shops, restaurants, and local attractions, making it incredibly convenient to explore. The rooms are spacious with all the necessary facilities and even offer a nice view from the enclosed balcony. The staff here are friendly, attentive, and go above and beyond to ensure your needs are met. The breakfast, with its wide selection of both Western and Asian dishes, is the perfect way to start your day.

All was wonderful, no improvements needed.