The hotel's decor was charming and welcoming, perfect for seniors like me. the lobby's cozy fireplace and the two bars were delightful spots to unwind. the hotel's easy access for senior people made moving around effortless.

More assistance for senior guests needed from the children working there.

Staying at Grand Mercure Hanoi was delightful. the staff, especially JULIE, made my stay exceptional with their warmth and professionalism. the modern and clean room, along with fantastic Vietnamese cuisine at the restaurant, added to the experience. It's a place I'd recommend for a memorable Hanoi stay.

The new hotel was clean and the staff friendly. Arriving early, they upgraded me to a suite. Even with a payment mix-up, they remained patient and accommodating. the room was so inviting, I decided to stay in and enjoy the rain. Glad I did—it was refreshing. the hand wash smelled amazing. the soft pillow and friendly staff made for a comfy and enjoyable experience.

I had a great experience at Grand Mercure Hanoi. The staff at the reception desk, especially Julie, were always welcoming and helpful. The room was comfortable, quiet, and clean, with a spacious bathroom. The hotel's WiFi worked well throughout my stay. I also enjoyed the delicious traditional Vietnamese dishes served at the restaurant, which had a homely atmosphere. I would highly recommend this hotel for a stay in Hanoi.

The rooftop bar, swimming pool, and lounge were not available during my stay due to the hotel being newly opened. The breakfast choices could also be expanded.

The hotel is conveniently located with plenty of 711/CircleK shops, cafes, and restaurants nearby. The rooms are clean and modern, with comfortable beds and a well-designed mix of traditional and modern decor. The staff is friendly and welcoming, always ready to assist with any requests. The breakfast offers a good variety of high-quality options, and the hand wash provided has a pleasant scent.

The rooftop and swimming pool are currently unavailable as the hotel is newly opened.

The hotel is very new and the staff is friendly and experienced. the rooms are clean and the beds are comfortable. the breakfast buffet is great with good quality and good choices. the hotel is also environmentally friendly and uses technology in the rooms.

The location is a bit far from the center of the city but is close to some famous monuments. Some guests experienced noise from other rooms and outside staff, bathrooms that smelled like sewage, and sudden changes in shower temperature.

Staff welcoming, especially Julie at reception. Comfortable, quiet, and clean room with spacious bathroom. Well-performing WiFi. Delicious, international-inspired food in the restaurant. Recommended for business or leisure stays.

This hotel is absolutely luxurious, with exclusive amenities that fulfilled all our needs. The service provided by the staff was exceptional, offering a full-body massage that left us feeling rejuvenated. The Spa & wellness centre was amazing, with sauna, steam room and Jacuzzi facilities available to all guests. The outdoor swimming pool was breathtaking and equipped with sun loungers for ultimate relaxation. We also enjoyed the delicious snacks and drinks served at the snack bar.

The only minor issue we experienced was the location, which was not very convenient since there were no nearby cafes or restaurants for international travelers. However, this was not a major problem as the hotel offers special diet menus and in-room breakfast to compensate for this.

The Grand Mercure Hanoi was an amazing experience. The hotel is brand new and impeccably clean. The staff was extremely friendly and went above and beyond to make our stay comfortable. The rooms are well-decorated with a perfect blend of traditional and modern styles. The comfortable beds ensured a great night's sleep. The hand wash provided had a pleasant scent. The breakfast offered a wide variety of delicious options. The hotel also took care of the environment by utilizing technology and offering environmentally friendly amenities.

Nothing to fault.