The hotel staff were incredibly helpful and friendly, always ready to assist. Great location near the lake and good restaurants. Recently renovated with stylish design. Spacious and comfortable rooms. Good breakfast with both buffet and menu options.

Nothing to dislike.

We were pleasantly surprised by the level of service at Hanoi Gratitude Hotel. When we arrived later than expected, they quickly prepared our room and even offered us a complimentary drink while we waited. The staff was helpful in arranging transportation and providing recommendations for local attractions. The room was clean and comfortable, ensuring a relaxing stay. I would recommend this hotel for its excellent service and comfortable accommodations.

The hotel's central location made it easy for me to explore the city and get around. The staff provided a warm and supportive atmosphere, always ready to help with any questions or queries I had. The breakfast offered a wide variety of choices and was very enjoyable. The travel desk also arranged a fantastic tour for me, which added to the overall positive experience.

Felt exceptional, no complaints at all.

The hotel is conveniently located in the Old Quarter area, making it easy to explore the city on foot. It is within walking distance of numerous attractions and amenities. Additionally, there is a restaurant nearby that offers a wide variety of Vietnamese dishes, allowing guests to sample the local cuisine.

Some guests experienced issues with cleanliness and air-conditioning in their rooms.

The location was very convenient as it was near the main attractions. We were pleasantly surprised by the complementary breakfast which was delicious and had a lot of variety. the staff was very helpful and welcoming, making us feel at home.

Room facilities need improvement.

The location of this hotel is perfect for exploring Hanoi's Old Quarter. It is situated right in the middle, making it easy to walk to most attractions and restaurants in the area.

Everything was okay.

The value for money at this hotel was great and the room was comfortable with all necessary amenities.

The only thing that could have made the breakfast better is more variety in the options available.

Convenient location, close to train street and Hoan Kiem lake. Comfortable beds, good variety for breakfast. Friendly and helpful staff, especially Stefan and Lin. Great value for money, highly recommended.

The staff at this lovely friendly hotel went above and beyond to ensure our stay was perfect. Linda, in particular, was incredibly helpful with maps and information, and her excellent English made our first visit to Vietnam so much easier. The back room we stayed in was peaceful and comfortable, providing a nice retreat from the continuous street noise. The breakfast offered a good selection of hot and cold options. The hotel also arranged taxis to and from the airport, making our arrival and departure hassle-free. Highly recommended for the excellent value and convenient location.

Nothing, all good 👍

The location is fantastic, conveniently close to shops and in the center of the bustling old town part of the city. It's just a walk up one street to get to the lake and busier central area.

Nothing, all was good.

This hotel is strategically located in the middle of Hanoi's Old Quarter, making it the perfect base for exploring the city. The rooms are clean and comfortable, with a pleasant balcony to relax on. The breakfast offered several delicious options, including seasonal fruits and refreshing drinks.

Our stay at this hotel was great and we had no major complaints.

The staff at this hotel are incredibly friendly and helpful. They went above and beyond to make our stay comfortable and enjoyable. From picking us up at the airport to assisting us with a lost phone and even accompanying us to the police station, their level of service was outstanding. They were also quick to accommodate our late departure by preparing a delicious breakfast for us to take with us on our bus trip. The rooms were clean and came with a bonus of a computer with internet access, which was really convenient.

All in all, our experience at this hotel was top-notch and we couldn't have asked for more.

We had a sensational experience at Hanoi Gratitude Hotel! From the moment we arrived, the staff, particularly Stefan & Julie, were incredibly helpful and friendly. They organized excellent tours for us and took care of our luggage while we were away. The breakfast, included in the room rate, was very good with a nice selection. The hotel is conveniently located within walking distance to many attractions. the quality of everything was top-notch, and we would definitely recommend Gratitude to others.

Nothing that we didn't like. 👍

Clean rooms, friendly staff, convenient location. Great breakfast selection. Will definitely return if in town again.