From the moment I arrived at the hotel, I felt like I was at home. The warm welcome from Doorman Jerry and the friendly reception by Zoey made me instantly comfortable. The hotel itself was cozy and the room was immaculately clean with a comfortable bed and bath. The breakfast selection was great and managed by the lovely Wendy. What truly stood out was the remarkable staff, including Kylie, who went above and beyond to assist me with reservations and even helped me make a last-minute dentist appointment. The location of the hotel was perfect, close to the lake, shopping, and fantastic restaurants. I had an amazing and memorable stay at San Boutique and would highly recommend it to anyone visiting Hanoi.

Stayed at a great hotel in Hanoi. The location was amazing, right in the old quarter with easy access to attractions and the lake. The staff, especially Zoey, went above and beyond to make us feel welcomed and supported throughout our stay. The rooms were comfortable with a fantastic view from the balcony. Breakfast had a good variety and great views of the city. Highly recommend San Boutique Hotel for a value-for-money and welcoming stay.

Nothing, all great! 😊

The room was spacious, beautifully designed. Friendly staff, who speak English and went the extra mile to prepare special food for my toddler. Very convenient location in the heart of the old quarter, within walking distance of many attractions. Delicious and plentiful breakfast. Clean room with comfortable beds. Zoey at the front desk was incredibly attentive and helpful, even after hours. Highly recommend the vespa tour for the full Hanoi experience.

Felt like home, no complaints at all.

This boutique hotel is perfectly located, just on the edge of the lively Old Quarter by the serene Hoan Kiem lake. It's nestled on a quiet street but near to all the incredible attractions in Hanoi. The rooms are spacious and comfortable with lovely balconies for a cozy evening. The staff is extremely friendly and helpful, going out of their way to make your stay enjoyable. The breakfast is delicious with a variety of Vietnamese dishes to taste. Plus, the hotel offers great facilities and stunning views of the city.

There was a minor issue with the fridge not being cold enough for cold drinks.

I recently had a fantastic stay at a charming hotel in the heart of a bustling city. The location was perfect, situated in a quiet street in the Old Quarter away from the noisy traffic. It was so convenient, with all the popular attractions within easy walking distance. The staff at this hotel were absolutely amazing, always friendly, helpful, and full of positive vibes. They went above and beyond to ensure that my stay was memorable and enjoyable. The attention to detail was impressive, with the cleaning staff doing an impeccable job and the rooms being cozy and comfortable. I particularly loved having a balcony, where I could relax and watch the city come alive in the morning and unwind in the evenings. The breakfast at the hotel was outstanding, with a variety of delicious Vietnamese-style dishes to choose from. It was definitely one of the best breakfasts I had during my trip. I was thoroughly impressed with this hotel and would highly recommend it to anyone looking for a home away from home.

Nothing to complain about, everything was perfect.

Excellent location near major sights, quiet room, comfortable bed, rooftop restaurant for breakfast, wonderful staff. Friendly, helpful, and attentive throughout our stay. Great resource for recommendations and tips. Cozy room with balcony overlooking the city. Superior service and support, surpassing expectations.

We had a wonderful time during our weekend stay. The service staff exceeded our expectations with their outstanding hospitality. They always had a smile on their faces and were willing to go the extra mile to make sure our stay was enjoyable. We particularly liked the breakfast buffet at the hotel's rooftop restaurant, which offered a great selection of food. The location of the hotel was also a major plus, as it was within walking distance of many of the city's top attractions.

Our only complaint during the stay was that the shower was cold for a brief period of time. However, this was promptly fixed by the hotel staff.

We loved the spacious rooms with balconies and the great location near the Hoan Kiem lake in the old quarter. The staff, including Kylie and Zoey, were super friendly and helpful throughout our stay. The breakfast selection was good and the coffee was delicious. The hotel was also conveniently located near supermarkets, restaurants, shops, and cafes, making it easy to explore the vibrant city center.

We felt very welcomed and had nothing to complain about.

This hotel is a hidden gem in a quiet street of the bustling Old Quarter. The staff here are incredibly friendly and always willing to help. The rooms are comfortable, and the added bonus of having a balcony makes it even better. Additionally, the breakfast provided is satisfactory, with enough options to start your day off right.

No major complaints, everything was satisfactory.

I had an amazing stay at this hotel. The staff went above and beyond to accommodate me after I mentioned my discomfort in the noisy room. They immediately moved me to a spacious and clean family room with a balcony. The bed was incredibly comfortable and I enjoyed a beautiful view of the streets of Hanoi. The hotel is in a great location, with a lovely rooftop restaurant where I had a delicious breakfast every morning. The staff, especially Kylie and Charlie, were polite and helpful. I highly recommend this hotel.

This hotel is a hidden gem in the heart of the Old Quarter, on a quiet street away from the traffic. The value for money is amazing, with prices that won't break the bank. The staff here are incredibly friendly and welcoming, going above and beyond to ensure a memorable stay. The rooms are comfortable, and I loved having a balcony to enjoy the views.

All aspects of this hotel were more than satisfactory.

We had a fantastic stay at this hotel, located in the heart of the bustling shopping district. The hotel is just a short walk away from great restaurants and cafes, making it the perfect base for exploring the area. Despite being in the old quarter, the hotel is situated on a quiet street away from the traffic, ensuring a peaceful night's sleep. The room was spacious and comfortable, offering a cozy ambiance. The staff provided impeccable service, always friendly and helpful. Breakfast was delicious, with a wide variety of options to choose from.

One small drawback was the slight odor in the bathroom, but it didn't bother us too much.

Lovely surprise after airport delay, helpful staff, great location near attractions and restaurants, spacious and well-decorated rooms, excellent English-speaking staff, quiet street location away from traffic noise.

Couldn't find any faults at all.