We stayed at Artisan Lakeview and had an amazing experience. the staff was incredibly helpful and spoke fluent English. They pointed us in the right direction to find a swimming pool to cool off from the hot and humid weather. Our airport taxi was upgraded to a larger and more comfortable vehicle, and they even arranged a great trip to Halong Bay for us. the breakfast was delicious with a variety of options, including pancakes. the hotel is conveniently located around the corner from Hoan Kiem Lake, and having rooms next to each other was perfect for traveling with kids. the bright and well-equipped room had everything we needed. the reception staff were helpful in organizing trips, and the early breakfast time of 6.30am was convenient for our early departures. we highly recommend Artisan Lakeview for its excellent location, value for money, and friendly staff.

No issues at all. 👍

Located near the central lake and in the lively Old Quarter area, this hotel offers a convenient and vibrant stay. The rooms are spacious and well-serviced, with a view of the lake in some rooms. The staff are friendly and helpful, providing excellent service and assistance with transportation. The breakfast, served in a nearby café, offers a combination of buffet and cooked-to-order options. The hotel's location also provides easy access to coffee shops, convenience stores, and other amenities.

Some rooms were undergoing renovations, causing inconvenience for guests.

Excellent location near lake, helpful staff, assisted with travel planning, connected cafe with buffet breakfast, made our stay easy and relaxing.

No negatives from this place.

This hotel was a great find for our stay in Hanoi. its value for money was fantastic, especially considering its prime location in a small tree-lined side street in the quiet Hanoi Old Quarters. Secondly, the staff were incredibly attentive and friendly, making us feel welcome from the moment we arrived. Additionally, the rooms with a balcony view of the Hanoi ancient town were a highlight, allowing us to take in the bustling atmosphere while enjoying a peaceful retreat. Lastly, the breakfast offered a delightful combination of both a buffet and cooked-to-order options, and the café's semi-air conditioned space with a lovely little balcony overlooking the leafy street was just perfect.

All was absolutely fine during our stay.

We had a fantastic experience at Artisan Lakeview. the hotel staff went above and beyond to ensure our comfort and satisfaction. They were incredibly friendly and accommodating. When our room was unavailable upon arrival, they quickly arranged for us to stay at a different hotel with even better facilities. Upon returning to Artisan, we were pleasantly surprised to find that they had upgraded our room. the location of the hotel is excellent, with easy access to tour agencies, restaurants, and museums. the bed was also very comfortable, and the air conditioning worked flawlessly, cooling the room almost immediately. We also enjoyed the outside seating area during breakfast, which provided a great spot for people-watching.

Was all great! 😊

The staff at Artisan Lakeview went above and beyond to make my stay in Vietnam memorable. They helped me plan and book my tours and train tickets, ensuring that I had a hassle-free experience. Additionally, their connected cafe across the road served a delicious buffet breakfast that kept me satisfied throughout the day. I truly felt looked after and able to relax during my stay.

The hotel is situated in a prime location, close to key attractions, restaurants, and shops. the staff was very welcoming, friendly, and always ready to assist. I especially enjoyed the breakfast, which had a good selection of freshly made dishes. the bed was comfortable, and the room was very clean.

Wifi signal was weak at times, which made it difficult to work. the coffee sachets were limited in options, and we had to buy sachets without milk and sugar.