Recently stayed at The Palmy Hotel & Spa for a short trip. The beautifully decorated rooms were a standout, with quality furnishings and a marble bathroom. The bed was comfy and the lighting was great. The large window between the bedroom and bathroom added to the spacious feel. The staff at reception and concierge were friendly, helpful, and had excellent English skills. The breakfast buffet had lovely views over Lake Hoan Kiem and the tea and coffee facilities were a nice touch.

Can recommend this hotel.

Beautiful hotel, well-equipped room, great location opposite the lake, helpful and friendly staff, impressive check-in experience.

Didn't dislike anything.

Great location, just a short walk from Hoan Kiem Lake. Friendly and helpful staff. Good breakfast. Room with a small balcony for plenty of natural light. Comfortable bed. Special thanks to the hotel manager for going above and beyond to accommodate me when I arrived early and feeling sick. Would definitely stay here again.

Would be happy to recommend this hotel.

Great staff. Excellent English. Delicious breakfast. Central location. Perfect weekend stay!

My recent stay at this hotel was fantastic! The location is unbeatable, with numerous restaurants and cafes just steps away. It's also perfectly situated for exploring all the sights and sounds of the city. The room was spacious and had all the amenities I needed for a comfortable stay. From the air conditioning to the mini-bar, everything was top-notch. The staff were phenomenal, treating me with the utmost courtesy and professionalism. They went above and beyond to ensure I had a great stay, and even the general manager was generous with his time and attention. The leisure spa and wellness centre were a big plus, and the swimming pool was a great way to relax after a long day of sightseeing. this place exceeded all my expectations, and I would recommend it to anyone looking for a luxurious and comfortable stay in the heart of the city.

If you're looking for a top-notch hotel with great amenities and exceptional service, look no further than this venue!

The free drinks on arrival and the chocolates on the pillows were a nice touch. the location was perfect for exploring the city and experiencing the New Year festivities. Being close to the main street meant we had plenty of options for food and entertainment. the room itself was spacious and had a great view of the fireworks from our window.

The noise level was unbearable during the New Year celebrations. We could hear everything happening outside as if the window was open, making it difficult to sleep.

We had a great stay at a hotel located near the lake in a "quiet" street. The rooms were comfortable and clean, and the staff were friendly and helpful. The breakfast was delicious with many options to choose from. Additionally, the hotel was right next to all the main sites in the city, making it easy to explore.

The hotel didn't have family rooms available, so we had to stay on different floors.

During our stay at The Palmy Hotel & Spa, we were impressed by the level of service and attention to detail. One specific situation stood out when we had an issue with our room, but the staff quickly resolved it and even upgraded us to a better room. The room itself was clean and comfortable, providing a peaceful retreat from the bustling streets of Hanoi. Additionally, the breakfast spread was delicious and offered a satisfying start to our day. we had a pleasant experience at The Palmy Hotel & Spa and would recommend it to others looking for a great place to stay in Hanoi.

The value for money at this hotel was great! The room was comfortable and had a lovely balcony that let in lots of natural light. The location was perfect, just a short walk from Hoan Kiem Lake, and the staff were incredibly friendly and helpful throughout my entire stay.

The only thing that could have made breakfast better was the selection of dishes. While there was plenty of variety, some of the dishes served could have been tastier.

As a business traveler, I appreciated the fantastic location of the hotel which was just a short walk from Hoan Kiem Lake and the Old Quarter. The front desk staff, especially Anne, were friendly and offered great advice on exploring Hanoi. The hotel's service was exceptional when they helped us purchase a laptop charger and had it delivered to our room. Additionally, the clean and reasonably-sized Premium Double room with a window provided a comfortable stay. The breakfast on the rooftop level offered stunning views of the area and the food, including the freshly cooked eggs and fresh fruit, was excellent.

Felt welcome, no complaints.

We stayed in a quiet lane surrounded by famous shopping streets and tourist places. The hotel was just minutes away from the city center and was easy to find. Our deluxe twin room was beautifully decorated with a spacious sitting area. The staff provided excellent service and the breakfast was delicious. The hotel also had a spa on-site where we could relax after a long day of exploring.

The noise from the busy streets outside was quite loud at times, making it difficult to sleep in the rooms facing the street.

We had a fantastic stay in the heart of the bustling Hanoi Old Quarter. The hotel was ideally located on a little side street, away from the busy traffic of Vietnam. The room was clean and comfortable, with a great view of the area. The staff treated us like family, providing excellent service and assistance. The breakfast on the roof level had delicious options and impressive views.

The morning staff were occasionally unhelpful, but they eventually offered us use of the shower.